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1. 
Cover image for Total quality management in government : a practical guide for the real world
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Cover image for Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
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Cover image for Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
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Cover image for Quality government : designing, developing and implementing TQM
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Cover image for The process analysis workbook for government : how to achieve more with less
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