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1. 
Cover image for Look east : total quality management (TQM) practices based on Japanese approach
2. 
Cover image for The TQM trilogy : using ISO 9000, the Deming Prize, and the Baldrige Award to establish a system for total quality management
3. 
Cover image for ISO 9000 course on measurement & calibration systems
4. 
Cover image for TQM : an integrated approach : implementing total quality through Japanese 5-S and ISO 9000
5. 
Cover image for Quality in higher education : lessons learned from the Baldrige award, Deming prize, and ISO 9000 registration
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