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Subject: Total quality management in government

Author

(2)

Koehler, Jerry W.

(2)

(2)

Pankowski, Joseph M.

(2)

Bouckaert, Geert

(1)

(1)

Elliotte, Hundley M.

(1)

(1)

(1)

(1)

Murgatroyd, Stephen P.

(1)

(1)

Language

(8)

(2)

Format

(9)

(1)

Material Type

Closed Access Thesis

Open Access Book

UTM Special Collection - Computer File

Subject

Benchmarking (Management)

(4)

Administrative agencies -- Management

(3)

Public administration

(3)

Administrative agencies -- Management -- Evaluation

(2)

Nonprofit organizations -- Management -- Evaluation

(2)

Organizational effectiveness -- Measurement

(2)

Government productivity

(1)

Government productivity -- Measurement

(1)

Performance standards

(1)

Six sigma (Quality control standard)

(1)

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1.

Cover image for Total quality management in the public sector : an international perspective

Total quality management in the public sector : an international perspective

by

Morgan, Colin

Author

Morgan, Colin, Murgatroyd, Stephen P.

Format:

Call Number

JF1525.T67 M67 1994

Publisher

Open University Press,

Publication Date

1994

ISBN

9780335191024 9780335191031

Available:
Holds:
Copies:

SD_ILS:467448

2.

Cover image for Total quality management in government : a practical guide for the real world

Total quality management in government : a practical guide for the real world

by

Cohen, Steven

Author

Cohen, Steven

Format:

Call Number

JF1411 C64 1993

Publisher

Jossey-Bass,

Publication Date

1993

ISBN

9781555425395

Available:
Holds:
Copies:

SD_ILS:467844

3.

Cover image for Building high performance government through Lean Six Sigma : a leader's guide to creating speed, agility, and efficiency

Building high performance government through Lean Six Sigma : a leader's guide to creating speed, agility, and efficiency

by

Price, Mark

Author

Price, Mark, Mores, Walt, Elliotte, Hundley M.

Format:

Call Number

JF1525.T67 P75 2011

Publisher

McGraw-Hill,

Publication Date

2011

ISBN

9780071765718

Available:
Holds:
Copies:

SD_ILS:778365

4.

Cover image for Balanced scorecard step-by-step for government and nonprofit agencies

Balanced scorecard step-by-step for government and nonprofit agencies

by

Niven, Paul R.

Author

Niven, Paul R.

Format:

Call Number

JF1525.T67 N58 2008

Edition

2nd ed.

Publisher

John Wiley & Sons,

Publication Date

2008

ISBN

9780470180020

Available:
Holds:
Copies:

SD_ILS:245024

5.

Cover image for Managing performance : international comparisons

Managing performance : international comparisons

Managing performance : international comparisons

by

Bouckaert, Geert

Author

Bouckaert, Geert, Halligan, J.

Format:

Call Number

JF1525.T67 B68 2007

Publisher

Routledge,

Publication Date

2007

ISBN

9780415423953

Available:
Holds:
Copies:

SD_ILS:266109

6.

Cover image for Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

by

Khazani Ismail

Author

Khazani Ismail

Format:

Call Number

JF1525.T67 K42 2006 raf

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Thesis (Sarjana Sains (Pengurusan Fasiliti)) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:121124

7.

Cover image for Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

by

Khazani Ismail

Author

Khazani Ismail

Format:

Call Number

CP 012731

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Thesis (Sarjana Sains (Pengurusan Fasiliti) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:564328

8.

Cover image for Balanced scorecard step-by-step for government and nonprofit agencies

Balanced scorecard step-by-step for government and nonprofit agencies

by

Niven, Paul R.

Author

Niven, Paul R.

Format:

Call Number

JF1525.T67 N58 2003

Publisher

Wiley,

Publication Date

2003

ISBN

9780471423287

Available:
Holds:
Copies:

SD_ILS:119921

9.

Cover image for Continual improvement in government : tools and methods

Continual improvement in government : tools and methods

by

Koehler, Jerry W.

Author

Koehler, Jerry W., Pankowski, Joseph M.

Format:

Call Number

JF1525.T67 K67 1996

Publisher

St Lucie Press,

Publication Date

1996

ISBN

9781574440171

Available:
Holds:
Copies:

SD_ILS:423968

10.

Cover image for Teams in government : a handbook for team-based organizations

Teams in government : a handbook for team-based organizations

by

Koehler, Jerry W.

Author

Koehler, Jerry W., Pankowski, Joseph M.

Format:

Call Number

JF1525.T67 K64 1996

Publisher

St Lucie Press,

Publication Date

1996

ISBN

9781574440164

Available:
Holds:
Copies:

SD_ILS:423970

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