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1. 
Cover image for 101 ways to improve customer service : training, tools, tips, and techniques
2. 
Cover image for 101 ways to improve customer service training, tools, tips, and techniques
3. 
Cover image for Training library staff and volunteers to provide extraordinary customer services
4. 
Cover image for Melihat sejauhmana pelaksanaan kaedah pembelajaran dewasa di Malaysian Institute of Training and Development, Johor Bahru dapat memberikan kepuasan kepada pelajarnya
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Cover image for Providing personalized customer service : leader's guide
6. 
Cover image for Kecenderungan melakukan gangguan seksual di kalangan pekerja lelaki di Kilang Natural Oleo Chemical, Pasir Gudang Johor
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Cover image for Pengaruh iklim organisasi terhadap kepuasan kerja satu kajian di Institut Jantung Negara (IJN), Kuala Lumpur
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Cover image for Penilaian kandungan kursus penilaian tahap kecekapan (PTK) satu kajian kes di Universiti Teknologi Malaysia
9. 
Cover image for Penilaian keberkesanan program latihan perkhidmatan pelanggan berkualiti berdasarkan persepsi kakitangan : satu kajian di bahagian pengurusan sumber manusia, Pejabat Setiausaha Kerajaan (SUK) Negeri Perak
10. 
Cover image for Pengaruh faktor persekitaran di tempat kerja dalam pemindahan latihan : satu kajian di restoran Mcdonald's Johor Bahru
11. 
Cover image for Pengurusan latihan dari segi perancangan dan tahap kepuasan pelatih terhadap latihan : Satu kajian di Tasek Corporation Berhad
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Cover image for Improving your customer relations