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Title:
Usability and internationalization of information technology
Publication Information:
Mahwah, N.J. : Lawrence Erlbaum, 2005
ISBN:
9780805844788
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30000010078958 QA76.9.U83 U79 2005 Open Access Book Book
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Summary

Summary

Today, more and more Web sites are providing content in multiple languages for targeted countries, and more and more products are being designed for cultural differences in mind. However, the concept of cross-cultural design has not yet become a strong force in the practitioners' and educators' agenda. This book looks at techniques, software, tools, the current state of the art, and future directions that one needs to understand for a successful application of cross-cultural interface design.

Usability and Internationalization of Information Technology provides a bridge between theoretical foundations and practical examples, as well as guidelines for designing information technology for different cultures, languages, and locales. Written by some of the foremost practitioners from the United States, Europe, and Asia, the book is organized into three sections. It begins with a general introduction to the topic and discusses cultural considerations. Part II focuses on some aspects of design, cost justification and international usability evaluations. Part III covers three case studies on international user interface design. An appendix is included at the end of the book, providing a list of books and magazines published in the area of internationalization in the user interface design, project management, software design and development fields, as well as valuable resources, the leading journals, and the non-profit organizations that deal with internationalization.


Table of Contents

Gavriel SalvendyJakob NielsenNuray AykinNuray Aykin and Allen E. MilewskiAaron MarcusEmilie W. GouldJorden WoodsWilliam HortonSusan M. Dray and David A. SiegelDeborah J. Mayhew and Randolph G. BiasJorian ClarkeKerstin RoseHelmut Degen and Kem-Laurin Lubin and Sonja Pedell and Ji Zheng
Series Forewordp. xiii
Foreword to Bookp. xv
Prefacep. xix
Part 1 Introduction and Cultural Considerations
1. Overview: Where to Start and What to Considerp. 3
How and where to start?p. 3
Why internationalization and localization?p. 4
Terminologyp. 4
The Globalization processp. 5
Globalization teams: A need for change in the organizationp. 7
Internationalization and localization team rolesp. 8
Legal issuesp. 15
Summaryp. 19
Referencesp. 19
2. Practical Issues and Guidelines for International Information Displayp. 21
International information displayp. 21
Graphics and iconsp. 22
Language: Rendering and translatingp. 23
Data object formattingp. 34
Colorp. 46
Layoutp. 49
Summaryp. 49
Referencesp. 49
3. User Interface Design and Culturep. 51
Introductionp. 51
Mapping dimensions to componentsp. 58
Future study of culture in relation to user interface designp. 64
Conclusionsp. 67
Acknowledgmentsp. 68
Referencesp. 68
4. Synthesizing the Literature on Cultural Valuesp. 79
Introductionp. 79
The advantages of intercultural communication theories for HCI designp. 80
Edward T. Hall: Chronemics, proxemics, and contextp. 83
Edward C. Stewart and Milton J. Bennett: Subjective and objective culturep. 86
John C. Condon and Fathi S. Yousef: Extending the value orientations approachp. 89
Geert Hofstede: The durability of the "Software of the Mind"p. 91
Harry C. Triandis: Adding culture to social psychologyp. 95
William B. Gudykunst: Building a unified theory of communicationp. 98
Fons Trompenaars: Culture hits the best-seller listp. 103
David Victor: Capturing intercultural communication in a mnemonicp. 111
Summaryp. 114
Future directionsp. 115
Conclusionp. 117
Referencesp. 117
5. Managing Multicultural Content in the Global Enterprisep. 123
Introduction and the ideal enterprisep. 123
Challenges to successful globalizationp. 127
Best practicesp. 131
The details of implementing best practicesp. 136
Workflow and process automationp. 146
Linguistic technologiesp. 151
Translation service providersp. 153
Overview and conclusionsp. 154
Part 2 Design Issues and Usability Engineering
6. Graphics: The Not Quite Universal Languagep. 157
Introductionp. 157
Why use graphics if they are not universal?p. 158
Select an approachp. 158
First, globalizep. 160
Second, localizep. 178
Summaryp. 184
Referencesp. 186
7. "Sunday in Shanghai, Monday in Madrid?!": Key Issues and Decisions in Planning International User Studiesp. 189
Introductionp. 189
Selecting where to gop. 191
Arranging for research resources in-countryp. 196
Modifying a recruiting strategy and screener to reflect local cultural issuesp. 200
Preparing or adapting the protocol and/or test planp. 204
Arranging for translationp. 206
Training local facilitators and preparing facilitiesp. 208
Multicountry studies: serial or parallel?p. 211
Conclusionsp. 212
Referencesp. 212
8. Cost-Justifying Usability Engineering for Cross-Cultural User Interface Designp. 213
Introductionp. 213
Framework for cost justificationp. 220
Sample cost-benefit analyses for cross-cultural usability engineering projectsp. 223
Summary and conclusionsp. 245
Acknowledgmentsp. 248
Referencesp. 248
Part 3 Case Studies
9. Cross-Cultural Design for Children in a Cyber Settingp. 253
Introductionp. 253
Positive indicators of children's usage of new mediap. 255
Issues surrounding cyber designp. 259
Case Study: KidsCom.com development experiencesp. 264
Referencesp. 276
10. Intercultural Human-Machine Systems: Empirical Study of User Requirements in Mainland Chinap. 277
Introductionp. 277
Approach to intercultural human-machine system designp. 278
INTOPS-2: Intercultural human-machine system design for the Chinese marketp. 282
Selected results of the investigation in Chinap. 292
Conclusions on human-machine system design for the Chinese marketp. 307
Acknowledgmentsp. 310
Referencesp. 310
11. Travel Planning on the Web: A Cross-Cultural Case Studyp. 313
Introductionp. 313
Applied methodsp. 317
Resultsp. 320
Interpretation of cross-country resultsp. 336
Summary and conclusionsp. 342
Acknowledgmentsp. 343
Referencesp. 343
Appendixp. 345
Author Indexp. 351
Subject Indexp. 357
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