Cover image for Value-focused business process engineering : a systems approach : with applications to human resource management
Title:
Value-focused business process engineering : a systems approach : with applications to human resource management
Personal Author:
Series:
Integrated series in information systems, 19
Publication Information:
New York : Springer, 2009
Physical Description:
xxii, 259 p. : ill. ; 25 cm.
ISBN:
9780387095202

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30000010194313 HD58.87 N44 2009 Open Access Book Book
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Summary

Summary

One of the keys to successful business process engineering is tight alignment of processes with organisational goals and values. Historically, however, it has always been difficult to relate different levels of organizational processes to the strategic and operational objectives of a complex organization with many interrelated and interdependent processes and goals. This lack of integration is especially well recognized within the Human Resource Management (HRM) discipline, where there is a clearly defined need for greater alignment of HRM processes with the overall organizational objectives. Value-Focused Business Process Engineering is a monograph that combines and extends the best on offer in Information Systems and Operations Research/Decision Sciences modelling paradigms to facilitate gains in both business efficiency and business effectiveness.


Author Notes

Dina Neiger, Swinburne University of Technology, Melbourne, Australia
Leonid Churilov, National Stroke Research Institute and the University of Melbourne, Melbourne, Australia
Andrew Flitman, Swinburne University of Technology, Melbourne, Australia


Table of Contents

1 Introducing Value-Focused Process Engineeringp. 1
1.1 Introduction: Motivation and Contextp. 1
1.2 Value-Focused Process Engineering: an Integrated Approach to Goal-Oriented Process Designp. 3
1.3 Systems Definedp. 5
1.4 Systems perspective on Integration of Business Objectives and Business Processesp. 7
1.5 Scope and Contributionp. 8
1.7 Book structurep. 10
2 Business Systems Modelling: Principles and Practicesp. 15
2.1 Introductionp. 15
2.2 Systems Modelling as Design: Fundamental Principles and Assumptionsp. 16
2.3 Integration of Multiple Business Views through Systems Modellingp. 19
2.4 Business Objectives Modellingp. 21
2.5 Business Process Modellingp. 22
2.6 Exploring Systems Modelling Practices Through Wand and Weber Conceptual Modelling Frameworkp. 26
2.7 Summaryp. 28
3 Human Resources Management Contextp. 31
3.1 Introductionp. 31
3.2 Context and Backgroundp. 32
3.3 Summaryp. 48
4 Business Objectives Modellingp. 50
4.1 Introductionp. 50
4.2 Quantitative Objectives Modellingp. 50
4.3 Qualitative Objectives Modellingp. 66
4.4 Desirable Properties of Objectives Modelsp. 71
4.5 Summaryp. 74
5 Business Process Modelling with EPCsp. 77
5.1 Introductionp. 77
5.2 Business Process Modelling Contextp. 78
5.3 Event-driven Process Chainp. 79
5.4 Decompositionp. 87
5.5 Extending EPC Script to Include Objectivesp. 92
5.6 Desirable Properties of Business Process Models from a Value-Focused Process Engineering Perspectivep. 94
5.7 Assessment of the EPC Modelling Environmentp. 103
5.8 Summaryp. 106
6 Requirements for a Value-Focused EPC: the "WHAT" Dimensionp. 109
6.1 Introductionp. 109
6.2 Review of Goal-Oriented Approachesp. 110
6.3 Comparative Assessment of Modelling Methodologiesp. 113
6.4 Analysis of Hereditary Property Requirementsp. 118
6.5 Linking Requirementsp. 124
6.6 Shared History Requirementsp. 127
6.7 Emergent Properties Requirementsp. 128
6.8 Summaryp. 129
7 Building a Value-Focused EPC: the "HOW" Dimensionp. 131
7.1 Introductionp. 131
7.2 Modifications to the VFT Modelp. 131
7.3 Formalising the Link between the VFT and the EPCp. 138
7.4 Synchronized Decompositionp. 141
7.5 Setting up the Examplep. 162
7.6 Flow Decompositionp. 166
7.7 Components Decompositionp. 168
7.8 Implementation Frameworkp. 171
7.9 Evaluation of the Combined Modelp. 173
7.10 Summaryp. 175
8 Application of Value-Focused Process Engineering to HRM Contextp. 177
8.1 Introductionp. 177
8.2 HRM Values, Fundamental and Means Objectives (Phases 1, 2 and 4a)p. 178
8.3 HRM Processes (Phases 3 and 4b)p. 186
8.4 Reconciling EPC and Objectives Structures (Phase 5)p. 201
8.5 Summaryp. 205
9 Decision-Enabled e-EPCp. 207
9.1 Introductionp. 207
9.2 Decision vs Decisionp. 207
9.3 Relationship between Business Decision and Business Process Modelling Toolsp. 212
9.4 Integration Modelp. 215
9.5 Benefits of Decision-Enablingp. 223
9.6 Summaryp. 228
10 Conclusions and Future Directionsp. 231
10.1 Introductionp. 231
10.2 Desirable Properties of Business Objectives and Process Modellingp. 231
10.3 Properties of Value-Focused Process Engineeringp. 234
10.4 Linking Existing Models to Satisfy Requirements of Value-Focused Process Engineeringp. 235
10.5 Application within the HRM Contextp. 236
10.6 Future Directions and Conclusionp. 237
Referencesp. 241
Appendix 1 Decomposition of the means networkp. 253
Indexp. 257