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1. 
Cover image for Customer Value Creation Behavior
2. 
Cover image for The ten principles behind great customer experiences
3. 
Cover image for The customer signs your paycheck
4. 
Cover image for Construction stakeholder management
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Cover image for Clients driving innovation
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Cover image for From customer retention to a holistic stakeholder management system : living a vision
7. 
Cover image for Human sigma : managing the employee-customer encounter
8. 
Cover image for A study of service quality from the perspective of customers at Hong Leong Bank Jalan Wong Ah Fook, Johor Bahru
9. 
Cover image for The golden apple : how to grow opportunity and harvest success
10. 
Cover image for Kajian terhadap kepuasan pengguna Bank Bumiputra Commerce di UTM Skudai
11. 
Cover image for Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti
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Cover image for Tahap kepuasan pelanggan terhadap keberkesanan perkhidmatan penghantaran Pusat Poslaju Johor Bahru
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