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1. 
Cover image for Consumer retention and satisfaction in business management
2. 
Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
3. 
Cover image for INNOVATOR'S PLAYBOOK : HOW TO CREATE GREAT PRODUCTS, SERVICES & EXPERIENCES THAT YOUR CUSTOMERS WILL LOVE
4. 
Cover image for M-COMMERCE : Experiencing the Phygital Retail
5. 
Cover image for Organizational behavior : improving performance and commitment in the workplace
6. 
Cover image for UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
7. 
Cover image for Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results
8. 
Cover image for Customer Value Creation Behavior
9. 
Cover image for Customer-oriented marketing strategy : theory and practice
10. 
Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
11. 
Cover image for Management : an approach to customer expectations
12. 
Cover image for Organizational behavior : improving performance and commitment in the workplace
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