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271 Results Found

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Service Innovation for Sustainable Business : Stimulating, Realizing and Capturing the Value from Service Innovation

Kristensson, Per, editor

Author

Kristensson, Per, editor, Magnusson, Peter R., editor, Witell, Lars, editor

Format:

Call Number

HF5415.5 S474 2019

Publication Date

2019

ISBN

9789813273375

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SALES ENGAGEMENT : HOW THE WORLD'S FASTEST-GROWING COMPANIES ARE MODERNIZING SALES THROUGH HUMANIZATION AT SCALE

Medina, Manny, 1973-, author

Author

Medina, Manny, 1973-, author, Altschuler, Max, 1987-, author, Kosoglow, Mark, 1976-, author

Format:

Call Number

HF5438.4 M43 2019

Publication Date

2019

ISBN

9781119584346

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Cover image for The determinant of customers’ perceptions toward service quality in banking industry among managerial staffs at Petronas Gas Plant 2/4, Kerteh

The determinant of customers’ perceptions toward service quality in banking industry among managerial staffs at Petronas Gas Plant 2/4, Kerteh

Syahrul Shafiq Omar, 1995-, author

Author

Syahrul Shafiq Omar, 1995-, author, Lokman Ali, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

HF5415.5 S933 2019 raf

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

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The determinant of customers’ perceptions toward service quality in banking industry among managerial staffs at Petronas Gas Plant 2/4, Kerteh

Syahrul Shafiq Omar, 1995-, author

Author

Syahrul Shafiq Omar, 1995-, author

Format:

Call Number

CP 082211 ra

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

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SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT

Ahmad Jusoh, editor

Author

Ahmad Jusoh, editor, Ameen Mahdi Al-Agaga, contributor, Ahmad Jusoh, contributor, Dan, Joon Chew, 1968-, contributor, Farrah Merlinda Muharam, contributor

Format:

Call Number

HF5415.5 S478 2017 a

Edition

First Edition 2017

Publication Date

2017

ISBN

9789835214066

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Relationship between bank customer service representatives' emotional intelligence and customers satisfaction

Jascinta Pilos, 1993-, author

Author

Jascinta Pilos, 1993-, author, Nor Akmar Nordin, supervisor, Fakulti Pengurusan

Format:

Call Number

BF576 J37 2017 raf

Publication Date

2017

Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

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Relationship between bank customer service representatives' emotional intelligence and customers satisfaction

Jascinta Pilos, 1993-, author

Author

Jascinta Pilos, 1993-, author, Nor Akmar Nordin, supervisor, Fakulti Pengurusan

Format:

Call Number

CP 064859 ra

Publication Date

2017

Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

Available:
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WHAT CUSTOMERS CRAVE : HOW TO CREATE RELEVANT AND MEMORABLE EXPERIENCES AT EVERY TOUCHPOINT

Webb, Nicholas J., 1958-, author

Author

Webb, Nicholas J., 1958-, author

Format:

Call Number

HF5415.5 W43 2017

Publication Date

2017

ISBN

9780814437810

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A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia

Zarith Thuraya Abd. Aziz, 1987-

Author

Zarith Thuraya Abd. Aziz, 1987-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan

Format:

Call Number

CP 055608 ra

Publication Date

2015

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

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10.

A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia

Zarith Thuraya Abd. Aziz, 1987-

Author

Zarith Thuraya Abd. Aziz, 1987-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan

Format:

Call Number

HF5415.5 Z37 2015 raf

Publication Date

2015

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

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11.

Understanding customer satisfaction towards service quality of Maybank, Malaysia

Lee, Li Wei, 1990-

Author

Lee, Li Wei, 1990-, Inda Sukati, supervisor, Fakulti Pengurusan

Format:

Call Number

HG1601 L44 2015 raf

Publication Date

2015

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

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12.

Understanding customer satisfaction towards service quality of Maybank, Malaysia

Lee, Li Wei, 1990-

Author

Lee, Li Wei, 1990-, Inda Sukati, supervisor, Fakulti Pengurusan

Format:

Call Number

CP 057832 ra

Publication Date

2015

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

Available:
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