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301. 
Cover image for The referral of a lifetime : the networking system that produces bottom-line results . . . every day!
302. 
Cover image for Conquering consumerspace : marketing strategies for a branded world
303. 
Cover image for Mengendali aduan pelanggan
304. 
Cover image for Maximising profits : the customer-centric approach
305. 
Cover image for Customer management excellence
306. 
Cover image for The ultimate CRM handbook : strategies & concepts for building enduring customer loyalty & profitability
307. 
Cover image for Customer experience management : a revolutionary approach to connecting with your customers
308. 
Cover image for Customer relationship management : integrating marketing strategy and information technology
309. 
Cover image for HR from the heart : inspiring stories and strategies for building the people side of great business
310. 
Cover image for Kajian terhadap masalah perniagaan kedai pejabat kurang aktif di Pusat Perniagaan dan Komersil Shahab Perdana Mergong, Kedah
311. 
Cover image for Strategic relationship marketing
312. 
Cover image for The CRM project management handbook : building realistic expectations and managing risk
313. 
Cover image for Crafting customer value : the art and science
314. 
Cover image for Managing effectively : customer service, continuous improvement, innovation and change
315. 
Cover image for The ten demandments : rules to live by in the age of the demanding consumer
316. 
Cover image for Customer relationship management : the bottom line to optimizing your ROI
317. 
Cover image for Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam
318. 
Cover image for Customer relationship management : electronic customer care in the new economy
319. 
Cover image for Straight talking
320. 
Cover image for 101 ways to really satisfy your customers
321. 
Cover image for Achieving service excellence : strategies for healthcare
322. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time
323. 
Cover image for Customer-centric product definition : the key to great product development
324. 
Cover image for Total access : giving customers what they want in an anytime, anywhere world
325. 
Cover image for Strategic six sigma : best practices from the executive suite
326. 
Cover image for Customer loyalty : how to earn it, how to keep it
327. 
Cover image for Kajian elemen utama dalam pemasaran perhubungan
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Cover image for Building a successful customer-service culture : a guide for library and information managers
329. 
Cover image for Mengkaji masalah kepuasan kerja di Jabatan Kejururawatan : satu kajian di Hospital Pakar Puteri, Johor Bahru, Johor Darul Takzim
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Cover image for Pengurusan khidmat pelanggan : petua dan teknik
331. 
Cover image for Customer equity : building and managing relationships as valuable assets
332. 
Cover image for Seven power strategies for building customer loyalty
333. 
Cover image for Valuespace : winning the battle for market leadership : lessons from the world's most admired companies
334. 
Cover image for The customer differential : the complete guide to implementing customer relationship management
335. 
Cover image for E - business readiness : a customer focused framework
336. 
Cover image for CRM at the speed of light : capturing and keeping customers in internet real time
337. 
Cover image for Secrets of customer relationship management : it's all about how you make them feel
338. 
Cover image for Emotion marketing : the hallmark way of winning customers for life
339. 
Cover image for Customer relationship management : creating competitive advantage through win-win relationship strategies
340. 
Cover image for E-customer : customers just got faster and smarter catch up
341. 
Cover image for Attracting perfect customers : the power of synchronicity
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Cover image for Harvard business review on customer relationship management
343. 
Cover image for Logistics and fulfillment for e-business : a practical guide to mastering back office functions for online commerce
344. 
Cover image for The freedom economy : gaining the m-commerce edge in the era of the wireless internet
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Cover image for Customer winback : how to recapture lost customers and keep them loyal
346. 
Cover image for Seven power strategies for building customer loyalty
347. 
Cover image for Up your service : strategies and action steps to delight your customers now
348. 
Cover image for E-mail @ work : get moving with digital communication
349. 
Cover image for Customer relationship management : a strategic imperative in the world of e-business
350. 
Cover image for Email marketing : using email to reach your target audience and build customer relationships
351. 
Cover image for Accelerating customer relationship : using CRM and relationship technologies
352. 
Cover image for How to win customers in the digital world : total action or fatal inaction
353. 
Cover image for Kajian mengenai faktor-faktor yang mempengaruhi pengunjung ke Chow Kit, Kuala Lumpur
354. 
Cover image for Information masters : secrets of the customer race
355. 
Cover image for Everyone a leader : a grassroots model for the new workplace
356. 
Cover image for The market driven organization: understanding, attracting, and keeping valuable customers
357. 
Cover image for Peranan penyambut tetamu dalam majlis
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Cover image for Strategic customer care : an evolutionary approach to increasing customer value and profitability
359. 
Cover image for Pertalian di antara kepuasan kakitangan teknologi maklumat dan kepuasan pengguna sistem maklumat dalam pembangunan sistem maklumat
360. 
Cover image for The business analyzer and planner : the unique process for solving problems, finding opportunities and making better decisions every day
361. 
Cover image for Best practices in customer service
362. 
Cover image for Customs Act 1967 with regulations : all amendments up to July 1998 (Act 235)
363. 
Cover image for Customer service : career success through customer satisfaction
364. 
Cover image for What customers like about you : adding emotional value for service excellence and competitive advantage
365. 
Cover image for How to really deliver superior customer service
366. 
Cover image for Delivering customer service : how to win a competitive edge through managing customer relationships successfully
367. 
Cover image for What the customer wants : just ask
368. 
Cover image for We're on the same team, remember?
369. 
Cover image for Skillsharpener : training for the frontline
370. 
Cover image for Customer connections : new strategies for growth
371. 
Cover image for Net gain : expanding markets through virtual communities
372. 
Cover image for The customer challenge : the inside story of a remarkable transformation in customer service
373. 
Cover image for 40 activities for improving customer service
374. 
Cover image for Customer service : a practical approach
375. 
Cover image for The enemy within : actions that self-destruct companies, customer service and jobs
376. 
Cover image for Customer relationship management : making hard decisions with soft numbers
377. 
Cover image for Customer relationship management : making hard decisions with soft numbers
378. 
Cover image for Managing operations : customers, productivity, improvement and change
379. 
Cover image for The quest for loyalty
380. 
Cover image for Creatingheuin customers for life
381. 
Cover image for Building bridges to customers
382. 
Cover image for Shared expectations : sustaining customer relationships
383. 
Cover image for Relationship marketing for competitive advantage : winning and keeping customers
384. 
Cover image for 10 steps to connecting with your customers : communication skills for selling your products, services and ideas
385. 
Cover image for Customer loyalty : how to earn it, how to keep it
386. 
Cover image for Cara memikat dan menambat hati pelanggan
387. 
Cover image for Customer retention : an integrated process for keeping your best customers
388. 
Cover image for The customer service pocketbook
389. 
Cover image for The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work
390. 
Cover image for Upside-down marketing : turning your ex-customers into your best customers
391. 
Cover image for Customer retention through quality leadership : the Baxter approach
392. 
Cover image for Building Customer Loyalty
393. 
Cover image for Stand out! : 330 ways for gaining the edge with bosses, co-workers, subordinates, and customers
394. 
Cover image for Inspired customer service : strategies for service quality
395. 
Cover image for Creating customer loyalty
396. 
Cover image for The pursuit of quality through personal change
397. 
Cover image for Human relations for the hospitality industry
398. 
Cover image for Horizontal management : beyond total customer satifaction
399. 
Cover image for Jepun dalam komuniti sejagat : peranan dan sumbangan pada abad ke 21
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Cover image for Organizational troubleshooters : resolving problems with customers and employees
401. 
Cover image for Customs policies, regulations and procedures
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Cover image for Customs act 1967 & Customs regulations 1977 : as at 1st January 1985
403. 
Cover image for Customs Act 1967 & Customs Regulations Act 1977 : as at 1st January 1984
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Cover image for Revelations of New England architecture : people and their buildings
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Cover image for Sistem Bantuan Pengguna Pusat Komputer UPNM Secara Atas Talian
406. 
Cover image for The development of customer feedback management system
407. 
Cover image for The development of customer feedback management system
408. 
Cover image for Cases on consumer-centric marketing management
409. 
Cover image for Sistem Bantuan Pengguna Pusat Komputer UPNM Secara Atas Talian
410. 
Cover image for Mongolia : icy winds of change
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Cover image for Banishing bureaucracy : the five strategies for reinventing government
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Cover image for Ingenuity customer relationship management sales force automation version 4.0
413. 
Cover image for BACK-TO-BASICS LOYALTY : HOW TO KEEP EMPLOYEES & CUSTOMERS FAITHFUL TO YOUR COMPANY
414. 
Cover image for DILEMA PEKERJA MELAYU DALAM BUDAYA SYARIKAT MULTINASIONAL KOREA DI MALAYSIA
415. 
Cover image for Winning in Service Markets : Success through People, Technology and Strategy
416. 
Cover image for Total Value Development : How to Drive Service Innovation
417. 
Cover image for The One to One Manager : Real-World Lessons in Customer Relationship Management
418. 
Cover image for SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It
419. 
Cover image for THE CUSTOMER DRIVEN COMPANY : Moving from Talk to Action
420. 
Cover image for The 10 Golden Rules of Customer Service : & the Story of the $6,000 Egg
421. 
Cover image for It's Not about the Coffee : Lessons on Putting People First from a Life at Starbucks
422. 
Cover image for Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
423. 
Cover image for Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships
424. 
Cover image for WOOING CUSTOMERS BACK : How to give great service and increase your own success
425. 
Cover image for Practical Handbook of CUSTOMER SERVICE OPERATIONS Translating Excellence Into Action
426. 
Cover image for 50 RULES TO KEEP A CLENT HAPPY
427. 
Cover image for Delivering the Goods : Developing sales and service excellence
428. 
Cover image for The Client Role in Successful Construction Projects
429. 
Cover image for ISO 9001 and Lean: Friends, Not Foes, For Providing Efficiency and Customer Value
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