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13. 
Cover image for Service strategy : management moves for customer results
14. 
Cover image for The breakthrough zone
15. 
Cover image for The ten demandments : rules to live by in the age of the demanding consumer
16. 
Cover image for Total access : giving customers what they want in an anytime, anywhere world
17. 
Cover image for Emotion marketing : the hallmark way of winning customers for life
18. 
Cover image for The market driven organization: understanding, attracting, and keeping valuable customers
19. 
Cover image for Best practices in customer service
20. 
Cover image for Customer service : career success through customer satisfaction
21. 
Cover image for How to really deliver superior customer service
22. 
Cover image for The enemy within : actions that self-destruct companies, customer service and jobs
23. 
Cover image for Creatingheuin customers for life
24. 
Cover image for Relationship marketing for competitive advantage : winning and keeping customers
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