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Material Type: Open Access Book

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Subject: Total quality management

Author

Sha'ri Mohd. Yusof

(10)

Evans, James R. (James Robert), 1950-

(8)

Goetsch, David L.

(8)

Barry, Thomas J., 1941-

(6)

Aspinwall, Elaine

(5)

Dale, B. G. (Barie, G.)

(5)

Oakland, John S.

(5)

Abdul Hakim Mohammed, 1959-

(4)

Davis, Stanley, 1931-

(4)

Gitlow, Howard S.

(4)

Johnson, Richard S.

(4)

Lindsay, William M.

(4)

(4)

Saylor, James H.

(4)

Besterfield, Dale H.

(3)

Davis, Stanley B.

(3)

(3)

Mokhtar Abdullah

(3)

Perbadanan Produktiviti Negara

(3)

Summers, Donna C. S.

(3)

Abd. Rahman Abdul Rahim

(2)

Aikens, C. Harold

(2)

Barkley, Bruce T.

(2)

(2)

Bounds, Gregory M.

(2)

Brelin, Harvey K.

(2)

Cobb, Charles G., 1945-

(2)

Cortada, James W.

(2)

DeToro, Irving J.

(2)

(2)

Escobar, Stacy, editor

(2)

Harrington, H. J. (H. James)

(2)

Hoffherr, Glen D.

(2)

(2)

(2)

Knouse, Stephen B.

(2)

Mat Naim Abdullah @ Mohd Asmoni

(2)

Michalski, Walter J.

(2)

(2)

Mohd. Hanaffi Ayop

(2)

Mohd. Noor Sudin

(2)

Mohd. Shoki Md. Ariff

(2)

Mohd. Shoki Md. Ariff, contributor

(2)

Muhamad Zameri Mat Saman, contributor

(2)

Noor Abidah Mohd. Omar

(2)

(2)

Norhayati Zakuan, contributor

(2)

Norzarina Sulong

(2)

Plenert, Gerhard Johannes

(2)

Porter, Leslie J.

(2)

Puri, Subhash C.

(2)

(2)

Radford, Russell W.

(2)

Rampersad, Hubert K.

(2)

Rushami Zien Yusoff

(2)

(2)

Stahl, Michael J.

(2)

Stamatis, D. H. (Dean H.)

(2)

Tenner, Arthur R.

(2)

Wan Yusoff Wan Mahmood

(2)

Weaver, Charles N.

(2)

Wilson, Paul F.

(2)

Zainab Khalifah

(2)

Abdul Hakim Mohammed, author

(1)

Abdul Rahman Ibrahim

(1)

(1)

Ahmad Fuad Idris

(1)

(1)

Ahmad Khan, Shahzad, contributor

(1)

(1)

Al Rubaish, Abdullah, contributor

(1)

(1)

Alderman, Jerry D

(1)

Ali, Murad, contributor

(1)

(1)

(1)

(1)

Andersen, Bjorn

(1)

Anderson, Gaylord F.

(1)

(1)

Annual International Conference of the Australasian Association for Institutional Research (13th : 2002 : Perth, Australia)

(1)

Anschutz, Eric E., 1929- author

(1)

(1)

Arcaro, Jerome S.

(1)

Arivalagar, A. A.

(1)

Arthur, Jay, 1951-

(1)

(1)

Asia Pacific Quality Conference (2001 : Kuala Lumpur)

(1)

Asia Pacific Quality Conference (APQC 2001) (2001 : Kuala Lumpur)

(1)

(1)

Australasian Association for Institutional Research

(1)

Azhari Md. Salleh

(1)

Azizan Abdullah

(1)

Baba Mohd. Deros

(1)

Bach, Mirjana Pejic, contributor

(1)

(1)

(1)

Banuelas, Ricardo

(1)

(1)

Barone, Stefano

(1)

(1)

Barrett, J. Michael

(1)

(1)

(1)

Baxter, Lynne F., 1961-

(1)

(1)

Bergh, Peter A.

(1)

Bertolin, Julio C. G., contributor

(1)

Bhanushali, S. G.

(1)

(1)

(1)

Boedecker, Ray F.

(1)

Boeder, Steven M.

(1)

Bridge, Jacquelyn C.

(1)

(1)

Brocka, M. Suzanne

(1)

Broeder, Steven

(1)

Brunetti, Wayne H.

(1)

(1)

Bullivant, John R. N.

(1)

Burill, Claude W.

(1)

Burton, Terence T., 1950-

(1)

(1)

(1)

(1)

(1)

(1)

Cartin, T. J. (Thomas J.), 1924-

(1)

Castle Conference & General Assembly (2000 : Kuala Lumpur)

(1)

Center for Quality Management

(1)

Chakiris, B. J.

(1)

Chen, Jing, contributor

(1)

Chickering, Arthur W., 1927-

(1)

Chowdhury, Subir

(1)

Choy, Soon Tan, contributor

(1)

Christopher, William F.

(1)

Chvala, Richard J

(1)

Cichy, Ronald F.

(1)

Clark, Frances A.

(1)

Clark, Timothy J.

(1)

Cleary, Barbara A.

(1)

(1)

(1)

Collard, Debbie J., 1961-

(1)

(1)

Cooper, Cary L.

(1)

Cotts, David G.

(1)

(1)

Crosby, Philip B.

(1)

Cudney, Elizabeth A.

(1)

Dahlgaard, J. J.

(1)

Dale, Barrie G.

(1)

Davenport, Kimberley S.

(1)

Davis, Stanley M.

(1)

De Carlo, Filippo, contributor

(1)

(1)

Dean, James W., 1956-

(1)

(1)

(1)

(1)

(1)

Deming, W. Edwards (William Edwards), 1900-

(1)

(1)

(1)

(1)

Dimas, George A., contributor

(1)

(1)

Dobbins, Gregory H.

(1)

Doherty, Geoffrey, contributor

(1)

(1)

Domingo, Rene T.

(1)

(1)

Doyle, Robert S.

(1)

Dyer, Constance E.

(1)

Ebi Shahrin Suleiman, 1965-

(1)

(1)

Ehresman, Terry

(1)

Ehrlich, Betsi Harris

(1)

El-Homsi, Anwar, 1951-

(1)

(1)

(1)

Esaki, Kazuhiro, contributor

(1)

Evans, James R.

(1)

Evans, James R. (James Robert), 1950- Total quality

(1)

(1)

Fabris, Jonas Pedro, contributor

(1)

(1)

(1)

Fakulti Sains Komputer Dan Sistem Maklumat

(1)

Federow, Harold L.

(1)

Felestin, contributor

(1)

Felkins, Patricia K.

(1)

Fernandez, Miguel A. Andres, contributor

(1)

Fernandez, Ricardo R.

(1)

Finnigan, Jerome P.

(1)

Fisher, Eleanor R.

(1)

Flood, Robert L.

(1)

(1)

(1)

Fowler, Oscar S.

(1)

Language

(387)

(23)

Format

(407)

Subject

Quality control

(51)

Six sigma (Quality control standard)

(31)

Benchmarking (Management)

(16)

ISO 9000 Series Standards

(16)

Industrial management

(15)

Organizational effectiveness

(13)

Production management

(13)

Quality control -- Standards

(11)

Quality assurance

(10)

Production management -- Quality control

(9)

Strategic planning -- History

(9)

(8)

Organizational change

(8)

Success in business

(8)

(7)

Total quality management -- Case studies

(7)

Education, Higher -- Management

(6)

Small business -- Quality control

(6)

Business enterprises -- Management

(5)

Industrial productivity

(5)

Quality assurance -- Management

(5)

Small business -- Management

(5)

Construction industry -- Management

(4)

Construction industry -- Quality control

(4)

Customer relations

(4)

Management -- Employee participation

(4)

Service industries -- Quality control

(4)

Strategic planning

(4)

Teams in the workplace

(4)

Total quality control

(4)

Consumer satisfaction

(3)

Customer services -- Management

(3)

Customer services -- Quality control

(3)

Education, Higher -- Quality control

(3)

Health services administration

(3)

Human resources management

(3)

Industrial project management

(3)

Management information systems

(3)

Organizational learning

(3)

Performance -- Measurement

(3)

Quality assurance -- Standards

(3)

Reengineering (Management)

(3)

Service industries -- Management

(3)

Total quality management -- United States

(3)

Computer integrated manufacturing systems

(2)

Decision making

(2)

Employee motivation

(2)

Employees -- Training of.

(2)

Employees' representation in management

(2)

Engineering -- Management

(2)

Engineering management

(2)

Industrial productivity -- Evaluation

(2)

Industrial productivity -- Management

(2)

Industrial safety -- Management

(2)

Just-in-time systems

(2)

Leadership and management

(2)

Manufactures -- Quality control -- Standards

(2)

Manufacturing processes

(2)

New products -- Management

(2)

Organizational effectiveness -- Measurement

(2)

(2)

Performance -- Evaluation

(2)

Performance technology

(2)

Problem solving

(2)

Public administration

(2)

Sustainable development

(2)

Technological innovations

(2)

Theory of constraints (Management)

(2)

Universities and colleges -- Administration

(2)

Academic libraries -- Administration

(1)

Activity-based costing

(1)

Aircraft industry -- United States -- Management

(1)

Aircraft industry -- United States -- Quality control

(1)

Architectural services marketing

(1)

Architectural services marketing -- United States -- Quality control

(1)

Automobile industry and trade -- Japan -- Management

(1)

Automobile supplies industry -- Quality control

(1)

(1)

Buildings -- Cleaning

(1)

Buildings -- Maintenance

(1)

Business -- Management

(1)

Business environment

(1)

Business law -- United States

(1)

Business logistics

(1)

Business planning

(1)

Change (Psychology)

(1)

Chemical industry

(1)

Communication in management

(1)

Community development -- United States

(1)

(1)

Competition, International

(1)

Computer software -- Quality control

(1)

Construction projects

(1)

(1)

Consumer Satisfaction

(1)

Consumer satisfaction -- Research

(1)

Contractors -- Malaysia -- Quality control

(1)

Corporate culture

(1)

Corporate planning

(1)

Corporate reorganizations

(1)

Creative ability

(1)

Creative ability in business

(1)

Creative thinking

(1)

Customer loyalty

(1)

Customer services

(1)

Customer services -- Quality control -- Statistical methods

(1)

Customer services -- United States

(1)

Decision-making, Group

(1)

Education, Higher -- Administration

(1)

Education, Higher -- Australia -- Administration

(1)

Education, Higher -- Australia -- Aims and objectives

(1)

Education, Higher -- Australia -- Quality control

(1)

Education, Higher -- Evaluation -- Case studies

(1)

Education, Higher -- Standards -- Malaysia

(1)

Educational evaluation Standards -- Malaysia

(1)

Efficiency, Organizational

(1)

Electric industries -- Malaysia

(1)

Electronic apparatus and appliances -- Design and construction -- Quality control -- Standards

(1)

Electronic industries -- Malaysia

(1)

Electronic industries -- Quality control

(1)

Electronic industrries -- Malaysia -- Management

(1)

Entrepreneurship

(1)

Environmental management

(1)

Environmental policy

(1)

Environmental quality

(1)

(1)

Executives -- Biography

(1)

Executives -- Training of.

(1)

Experiential learning -- Problems, exercises, etc.

(1)

Facility management

(1)

Flexible manufacturing systems

(1)

Florida Power and Light Company (Firm) -- Case studies

(1)

(1)

Freight and freightage -- Security measures

(1)

(1)

Group problem solving

(1)

Group relations training

(1)

Health Facility Administration

(1)

Health facilities -- Administration

(1)

Hospital care -- Quality control

(1)

Hospital care -- Quality control -- Case studies

(1)

Hospitality industry -- Management

(1)

Hospitals -- Management

(1)

(1)

(1)

ISO 14000 Series Standards

(1)

ISO 9000 Series Standards -- Documentation

(1)

ISO 9000 Series Standards -- Handbooks, manuals, etc

(1)

Industrial efficiency

(1)

Industrial engineering

(1)

Industrial engineers -- United States -- Biography

(1)

Industrial housekeeping

(1)

Industrial management -- Case studies

(1)

Industrial procurement -- Management

(1)

Industrial productivity -- Measurement

(1)

Industrialists -- Charts, diagrams, etc.

(1)

Industrialists -- Computer programs

(1)

Information resources management

(1)

Information services -- Management

(1)

Information technology

(1)

(1)

International Business Machines Corporation -- Quality control

(1)

Job satisfaction

(1)

(1)

Juran, J M (Joseph M)

(1)

Knowledge management

(1)

Landscape architecture -- Designs and plans

(1)

(1)

Libraries -- Management

(1)

Libraries -- Quality Control

(1)

Library Administration -- methods

(1)

Library Services -- organization & administration

(1)

Library administration -- United States

(1)

Library employees

(1)

Library planning -- United States

(1)

Malcolm Baldrige National Quality Award

(1)

Managerial accounting

(1)

Manufactures -- Environmental aspects

(1)

Manufactures -- Management

(1)

Manufacturing resource planning

(1)

(1)

Marketing -- Management

(1)

Marketing -- Planning

(1)

McDonnell Douglas Corporation -- Management

(1)

(1)

Medical care -- Quality control

(1)

(1)

Military education

(1)

Motivation (Psychology)

(1)

(1)

Office management

(1)

Organisational change

(1)

(1)

Organizational behavior

(1)

Organizational change -- Case studies

(1)

Organizational change -- Management

(1)

Performance -- Management

(1)

Personnel management

(1)

Plant maintenance -- Management

(1)

Presentation graphics software

(1)

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13.

Cover image for Total quality management in service sector: a literature review

Total quality management in service sector: a literature review

Total quality management in service sector: a literature review

by

Faisal Talib

Author

Faisal Talib, Zillur Rahman, Qureshi, M.N.

Format:

Call Number

MAK 18432

Publication Date

2012

Available:
Holds:
Copies:

SD_ILS:809909

14.

Cover image for Total quality management: literature review and an agenda for future research

Total quality management: literature review and an agenda for future research

Total quality management: literature review and an agenda for future research

by

Singh, Amrenda Kumar

Author

Singh, Amrenda Kumar, Shrivastava, Rakesh L.

Format:

Call Number

MAK 18455

Publication Date

2012

Available:
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SD_ILS:810214

15.

Cover image for Look east : total quality management (TQM) practices based on Japanese approach

Look east : total quality management (TQM) practices based on Japanese approach

Look east : total quality management (TQM) practices based on Japanese approach

by

Md. Fauzi Ahmad @ Mohamad

Author

Md. Fauzi Ahmad @ Mohamad

Format:

Call Number

HD62.15 M34 2012

Publisher

Penerbit UTHM,

Publication Date

2012

ISBN

9789675457937

Available:
Holds:
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SD_ILS:830523

16.

Cover image for Methods for total quality management

Methods for total quality management

Methods for total quality management

by

Howard, Johan

Author

Howard, Johan

Format:

Call Number

HD62.15 M484 2012

Publisher

Koros Press,

Publication Date

2012

ISBN

9781781631713

Available:
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SD_ILS:800687

17.

Cover image for Statistical and managerial techniques for six sigma methodology: theory and application

Statistical and managerial techniques for six sigma methodology: theory and application

by

Barone, Stefano

Author

Barone, Stefano, Franco, Eva Lo

Format:

Call Number

HD62.15 B367 2012

Publisher

John Wiley & Sons,

Publication Date

2012

ISBN

9780470711835

Available:
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SD_ILS:804710

18.

Cover image for Strategic continuous process improvement : which quality tools to use, and when to use them

Strategic continuous process improvement : which quality tools to use, and when to use them

by

Plenert, Gerhard Johannes

Author

Plenert, Gerhard Johannes

Format:

Call Number

HD62.15 P54 2012

Publisher

McGraw-Hill,

Publication Date

2012

ISBN

9780071767187

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SD_ILS:781320

19.

Cover image for Total quality management (TQM) stress and human performance

Total quality management (TQM) stress and human performance

Total quality management (TQM) stress and human performance

by

Manohar, Enugala

Author

Manohar, Enugala

Format:

Call Number

HD62.15 M36 2012

Publisher

New Century Publications,

Publication Date

2012

ISBN

9788177083026

Available:
Holds:
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SD_ILS:784327

20.

Cover image for Lean six sigma : process improvement tools and techniques

Lean six sigma : process improvement tools and techniques

by

Summers, Donna C. S.

Author

Summers, Donna C. S.

Format:

Call Number

TS156 S86 2011 f

Publisher

Pearson Prentice Hall,

Publication Date

2011

ISBN

9780135125106

Available:
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SD_ILS:767515

21.

Cover image for Quality and performance excellence : management, organization, and strategy

Quality and performance excellence : management, organization, and strategy

by

Evans, James R. (James Robert), 1950-

Author

Evans, James R. (James Robert), 1950-, Evans, James R. (James Robert), 1950- Total quality

Format:

Call Number

HD62.15 E93 2011

Edition

6th ed.

Publisher

South-Western Cengage Learning,

Publication Date

2011

ISBN

9780324827064

Available:
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SD_ILS:772709

22.

Cover image for Lean six sigma demystified

Lean six sigma demystified

by

Arthur, Jay, 1951-

Author

Arthur, Jay, 1951-

Format:

Call Number

TS156 A784 2011

Edition

2nd ed.

Publisher

McGraw-Hill,

Publication Date

2011

ISBN

9780071749091

Available:
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SD_ILS:776688

23.

Cover image for Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA health system

Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA health system

by

Michelli, Joseph

Author

Michelli, Joseph

Format:

Call Number

R728.2 M53 2011

Publisher

McGraw-Hill,

Publication Date

2011

ISBN

9780071773546

Available:
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SD_ILS:777231

24.

Cover image for Quality inspired management : the key to sustainability

Quality inspired management : the key to sustainability

by

Aikens, C. Harold

Author

Aikens, C. Harold

Format:

Call Number

HD62.15 A35 2011 f

Publisher

Prentice Hall,

Publication Date

2011

ISBN

9780131197565

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