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Material Type: Open Access Book

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Subject: Total quality management

Author

Sha'ri Mohd. Yusof

(10)

Evans, James R. (James Robert), 1950-

(8)

Goetsch, David L.

(8)

Barry, Thomas J., 1941-

(6)

Aspinwall, Elaine

(5)

Dale, B. G. (Barie, G.)

(5)

Oakland, John S.

(5)

Abdul Hakim Mohammed, 1959-

(4)

Davis, Stanley, 1931-

(4)

Gitlow, Howard S.

(4)

Johnson, Richard S.

(4)

Lindsay, William M.

(4)

(4)

Saylor, James H.

(4)

Besterfield, Dale H.

(3)

Davis, Stanley B.

(3)

(3)

Mokhtar Abdullah

(3)

Perbadanan Produktiviti Negara

(3)

Summers, Donna C. S.

(3)

Abd. Rahman Abdul Rahim

(2)

Aikens, C. Harold

(2)

Barkley, Bruce T.

(2)

(2)

Bounds, Gregory M.

(2)

Brelin, Harvey K.

(2)

Cobb, Charles G., 1945-

(2)

Cortada, James W.

(2)

DeToro, Irving J.

(2)

(2)

Escobar, Stacy, editor

(2)

Harrington, H. J. (H. James)

(2)

Hoffherr, Glen D.

(2)

(2)

(2)

Knouse, Stephen B.

(2)

Mat Naim Abdullah @ Mohd Asmoni

(2)

Michalski, Walter J.

(2)

(2)

Mohd. Hanaffi Ayop

(2)

Mohd. Noor Sudin

(2)

Mohd. Shoki Md. Ariff

(2)

Mohd. Shoki Md. Ariff, contributor

(2)

Muhamad Zameri Mat Saman, contributor

(2)

Noor Abidah Mohd. Omar

(2)

(2)

Norhayati Zakuan, contributor

(2)

Norzarina Sulong

(2)

Plenert, Gerhard Johannes

(2)

Porter, Leslie J.

(2)

Puri, Subhash C.

(2)

(2)

Radford, Russell W.

(2)

Rampersad, Hubert K.

(2)

Rushami Zien Yusoff

(2)

(2)

Stahl, Michael J.

(2)

Stamatis, D. H. (Dean H.)

(2)

Tenner, Arthur R.

(2)

Wan Yusoff Wan Mahmood

(2)

Weaver, Charles N.

(2)

Wilson, Paul F.

(2)

Zainab Khalifah

(2)

Abdul Hakim Mohammed, author

(1)

Abdul Rahman Ibrahim

(1)

(1)

Ahmad Fuad Idris

(1)

(1)

Ahmad Khan, Shahzad, contributor

(1)

(1)

Al Rubaish, Abdullah, contributor

(1)

(1)

Alderman, Jerry D

(1)

Ali, Murad, contributor

(1)

(1)

(1)

(1)

Andersen, Bjorn

(1)

Anderson, Gaylord F.

(1)

(1)

Annual International Conference of the Australasian Association for Institutional Research (13th : 2002 : Perth, Australia)

(1)

Anschutz, Eric E., 1929- author

(1)

(1)

Arcaro, Jerome S.

(1)

Arivalagar, A. A.

(1)

Arthur, Jay, 1951-

(1)

(1)

Asia Pacific Quality Conference (2001 : Kuala Lumpur)

(1)

Asia Pacific Quality Conference (APQC 2001) (2001 : Kuala Lumpur)

(1)

(1)

Australasian Association for Institutional Research

(1)

Azhari Md. Salleh

(1)

Azizan Abdullah

(1)

Baba Mohd. Deros

(1)

Bach, Mirjana Pejic, contributor

(1)

(1)

(1)

Banuelas, Ricardo

(1)

(1)

Barone, Stefano

(1)

(1)

Barrett, J. Michael

(1)

(1)

(1)

Baxter, Lynne F., 1961-

(1)

(1)

Bergh, Peter A.

(1)

Bertolin, Julio C. G., contributor

(1)

Bhanushali, S. G.

(1)

(1)

(1)

Boedecker, Ray F.

(1)

Boeder, Steven M.

(1)

Bridge, Jacquelyn C.

(1)

(1)

Brocka, M. Suzanne

(1)

Broeder, Steven

(1)

Brunetti, Wayne H.

(1)

(1)

Bullivant, John R. N.

(1)

Burill, Claude W.

(1)

Burton, Terence T., 1950-

(1)

(1)

(1)

(1)

(1)

(1)

Cartin, T. J. (Thomas J.), 1924-

(1)

Castle Conference & General Assembly (2000 : Kuala Lumpur)

(1)

Center for Quality Management

(1)

Chakiris, B. J.

(1)

Chen, Jing, contributor

(1)

Chickering, Arthur W., 1927-

(1)

Chowdhury, Subir

(1)

Choy, Soon Tan, contributor

(1)

Christopher, William F.

(1)

Chvala, Richard J

(1)

Cichy, Ronald F.

(1)

Clark, Frances A.

(1)

Clark, Timothy J.

(1)

Cleary, Barbara A.

(1)

(1)

(1)

Collard, Debbie J., 1961-

(1)

(1)

Cooper, Cary L.

(1)

Cotts, David G.

(1)

(1)

Crosby, Philip B.

(1)

Cudney, Elizabeth A.

(1)

Dahlgaard, J. J.

(1)

Dale, Barrie G.

(1)

Davenport, Kimberley S.

(1)

Davis, Stanley M.

(1)

De Carlo, Filippo, contributor

(1)

(1)

Dean, James W., 1956-

(1)

(1)

(1)

(1)

(1)

Deming, W. Edwards (William Edwards), 1900-

(1)

(1)

(1)

(1)

Dimas, George A., contributor

(1)

(1)

Dobbins, Gregory H.

(1)

Doherty, Geoffrey, contributor

(1)

(1)

Domingo, Rene T.

(1)

(1)

Doyle, Robert S.

(1)

Dyer, Constance E.

(1)

Ebi Shahrin Suleiman, 1965-

(1)

(1)

Ehresman, Terry

(1)

Ehrlich, Betsi Harris

(1)

El-Homsi, Anwar, 1951-

(1)

(1)

(1)

Esaki, Kazuhiro, contributor

(1)

Evans, James R.

(1)

Evans, James R. (James Robert), 1950- Total quality

(1)

(1)

Fabris, Jonas Pedro, contributor

(1)

(1)

(1)

Fakulti Sains Komputer Dan Sistem Maklumat

(1)

Federow, Harold L.

(1)

Felestin, contributor

(1)

Felkins, Patricia K.

(1)

Fernandez, Miguel A. Andres, contributor

(1)

Fernandez, Ricardo R.

(1)

Finnigan, Jerome P.

(1)

Fisher, Eleanor R.

(1)

Flood, Robert L.

(1)

(1)

(1)

Fowler, Oscar S.

(1)

Language

(387)

(23)

Format

(407)

Subject

Quality control

(51)

Six sigma (Quality control standard)

(31)

Benchmarking (Management)

(16)

ISO 9000 Series Standards

(16)

Industrial management

(15)

Organizational effectiveness

(13)

Production management

(13)

Quality control -- Standards

(11)

Quality assurance

(10)

Production management -- Quality control

(9)

Strategic planning -- History

(9)

(8)

Organizational change

(8)

Success in business

(8)

(7)

Total quality management -- Case studies

(7)

Education, Higher -- Management

(6)

Small business -- Quality control

(6)

Business enterprises -- Management

(5)

Industrial productivity

(5)

Quality assurance -- Management

(5)

Small business -- Management

(5)

Construction industry -- Management

(4)

Construction industry -- Quality control

(4)

Customer relations

(4)

Management -- Employee participation

(4)

Service industries -- Quality control

(4)

Strategic planning

(4)

Teams in the workplace

(4)

Total quality control

(4)

Consumer satisfaction

(3)

Customer services -- Management

(3)

Customer services -- Quality control

(3)

Education, Higher -- Quality control

(3)

Health services administration

(3)

Human resources management

(3)

Industrial project management

(3)

Management information systems

(3)

Organizational learning

(3)

Performance -- Measurement

(3)

Quality assurance -- Standards

(3)

Reengineering (Management)

(3)

Service industries -- Management

(3)

Total quality management -- United States

(3)

Computer integrated manufacturing systems

(2)

Decision making

(2)

Employee motivation

(2)

Employees -- Training of.

(2)

Employees' representation in management

(2)

Engineering -- Management

(2)

Engineering management

(2)

Industrial productivity -- Evaluation

(2)

Industrial productivity -- Management

(2)

Industrial safety -- Management

(2)

Just-in-time systems

(2)

Leadership and management

(2)

Manufactures -- Quality control -- Standards

(2)

Manufacturing processes

(2)

New products -- Management

(2)

Organizational effectiveness -- Measurement

(2)

(2)

Performance -- Evaluation

(2)

Performance technology

(2)

Problem solving

(2)

Public administration

(2)

Sustainable development

(2)

Technological innovations

(2)

Theory of constraints (Management)

(2)

Universities and colleges -- Administration

(2)

Academic libraries -- Administration

(1)

Activity-based costing

(1)

Aircraft industry -- United States -- Management

(1)

Aircraft industry -- United States -- Quality control

(1)

Architectural services marketing

(1)

Architectural services marketing -- United States -- Quality control

(1)

Automobile industry and trade -- Japan -- Management

(1)

Automobile supplies industry -- Quality control

(1)

(1)

Buildings -- Cleaning

(1)

Buildings -- Maintenance

(1)

Business -- Management

(1)

Business environment

(1)

Business law -- United States

(1)

Business logistics

(1)

Business planning

(1)

Change (Psychology)

(1)

Chemical industry

(1)

Communication in management

(1)

Community development -- United States

(1)

(1)

Competition, International

(1)

Computer software -- Quality control

(1)

Construction projects

(1)

(1)

Consumer Satisfaction

(1)

Consumer satisfaction -- Research

(1)

Contractors -- Malaysia -- Quality control

(1)

Corporate culture

(1)

Corporate planning

(1)

Corporate reorganizations

(1)

Creative ability

(1)

Creative ability in business

(1)

Creative thinking

(1)

Customer loyalty

(1)

Customer services

(1)

Customer services -- Quality control -- Statistical methods

(1)

Customer services -- United States

(1)

Decision-making, Group

(1)

Education, Higher -- Administration

(1)

Education, Higher -- Australia -- Administration

(1)

Education, Higher -- Australia -- Aims and objectives

(1)

Education, Higher -- Australia -- Quality control

(1)

Education, Higher -- Evaluation -- Case studies

(1)

Education, Higher -- Standards -- Malaysia

(1)

Educational evaluation Standards -- Malaysia

(1)

Efficiency, Organizational

(1)

Electric industries -- Malaysia

(1)

Electronic apparatus and appliances -- Design and construction -- Quality control -- Standards

(1)

Electronic industries -- Malaysia

(1)

Electronic industries -- Quality control

(1)

Electronic industrries -- Malaysia -- Management

(1)

Entrepreneurship

(1)

Environmental management

(1)

Environmental policy

(1)

Environmental quality

(1)

(1)

Executives -- Biography

(1)

Executives -- Training of.

(1)

Experiential learning -- Problems, exercises, etc.

(1)

Facility management

(1)

Flexible manufacturing systems

(1)

Florida Power and Light Company (Firm) -- Case studies

(1)

(1)

Freight and freightage -- Security measures

(1)

(1)

Group problem solving

(1)

Group relations training

(1)

Health Facility Administration

(1)

Health facilities -- Administration

(1)

Hospital care -- Quality control

(1)

Hospital care -- Quality control -- Case studies

(1)

Hospitality industry -- Management

(1)

Hospitals -- Management

(1)

(1)

(1)

ISO 14000 Series Standards

(1)

ISO 9000 Series Standards -- Documentation

(1)

ISO 9000 Series Standards -- Handbooks, manuals, etc

(1)

Industrial efficiency

(1)

Industrial engineering

(1)

Industrial engineers -- United States -- Biography

(1)

Industrial housekeeping

(1)

Industrial management -- Case studies

(1)

Industrial procurement -- Management

(1)

Industrial productivity -- Measurement

(1)

Industrialists -- Charts, diagrams, etc.

(1)

Industrialists -- Computer programs

(1)

Information resources management

(1)

Information services -- Management

(1)

Information technology

(1)

(1)

International Business Machines Corporation -- Quality control

(1)

Job satisfaction

(1)

(1)

Juran, J M (Joseph M)

(1)

Knowledge management

(1)

Landscape architecture -- Designs and plans

(1)

(1)

Libraries -- Management

(1)

Libraries -- Quality Control

(1)

Library Administration -- methods

(1)

Library Services -- organization & administration

(1)

Library administration -- United States

(1)

Library employees

(1)

Library planning -- United States

(1)

Malcolm Baldrige National Quality Award

(1)

Managerial accounting

(1)

Manufactures -- Environmental aspects

(1)

Manufactures -- Management

(1)

Manufacturing resource planning

(1)

(1)

Marketing -- Management

(1)

Marketing -- Planning

(1)

McDonnell Douglas Corporation -- Management

(1)

(1)

Medical care -- Quality control

(1)

(1)

Military education

(1)

Motivation (Psychology)

(1)

(1)

Office management

(1)

Organisational change

(1)

(1)

Organizational behavior

(1)

Organizational change -- Case studies

(1)

Organizational change -- Management

(1)

Performance -- Management

(1)

Personnel management

(1)

Plant maintenance -- Management

(1)

Presentation graphics software

(1)

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25.

Cover image for Essentials of quality : with cases and experiential exercises

Essentials of quality : with cases and experiential exercises

Essentials of quality : with cases and experiential exercises

by

Sower, Victor. E

Author

Sower, Victor. E

Format:

Call Number

HD62.15 S68 2011

Publisher

John Wiley & Sons,

Publication Date

2011

ISBN

9780470509593

Available:
Holds:
Copies:

SD_ILS:391480

26.

Cover image for Toyota kata : managing people for improvement, adaptiveness, and superior results

Toyota kata : managing people for improvement, adaptiveness, and superior results

Toyota kata : managing people for improvement, adaptiveness, and superior results

by

Rother, Mike

Author

Rother, Mike

Format:

Call Number

HD62.15 R68 2010

Publisher

McGraw Hill,

Publication Date

2010

ISBN

9780071635233

Available:
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SD_ILS:765144

27.

Cover image for Structural Analysis of TQM and its Impact on Customer Satisfaction and Innovation

Structural Analysis of TQM and its Impact on Customer Satisfaction and Innovation

Structural Analysis of TQM and its Impact on Customer Satisfaction and Innovation

by

Voon-Hsien, Lee

Author

Voon-Hsien, Lee, Siew-Yong, Lam, Keng-Boon, Ooi, Safa, Mohammad Samaun

Format:

Call Number

MAK 18234

Publication Date

2010

Available:
Holds:
Copies:

SD_ILS:797832

28.

Cover image for Quality management : theory and application

Quality management : theory and application

by

Mauch, Peter D., 1954-

Author

Mauch, Peter D., 1954-

Format:

Call Number

HD62.15 M384 2010

Publisher

CRC Press,

Publication Date

2010

ISBN

9781439813805

Available:
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SD_ILS:625791

29.

Cover image for Quality management : introduction to total quality

Quality management : introduction to total quality

Quality management : introduction to total quality

by

Goetsch, David L.

Author

Goetsch, David L., Davis, Stanley, 1931-, Goetsch, David L., Quality management

Format:

Call Number

HD62.15 G63 2010

Publisher

Prentice-Hall,

Publication Date

2010

ISBN

9780135019672

Available:
Holds:
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SD_ILS:360086

30.

Cover image for Six sigma for the new millennium : a CSSBB guidebook

Six sigma for the new millennium : a CSSBB guidebook

Six sigma for the new millennium : a CSSBB guidebook

by

Pries, Kim H., 1955-

Author

Pries, Kim H., 1955-

Format:

Call Number

HD62.15 P74 2009

Edition

2nd ed.

Publisher

ASQ Quality Press,

Publication Date

2009

ISBN

9780873897495

Available:
Holds:
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SD_ILS:359423

31.

Cover image for Process improvement using six sigma : a DMAIC guide

Process improvement using six sigma : a DMAIC guide

by

Shankar, Rama

Author

Shankar, Rama

Format:

Call Number

HD62.15 S52 2009

Publisher

ASQ Quality Press,

Publication Date

2009

ISBN

9780873897525

Available:
Holds:
Copies:

SD_ILS:372003

32.

Cover image for Developing quality management system in construction : a guide book for contractors

Developing quality management system in construction : a guide book for contractors

Developing quality management system in construction : a guide book for contractors

by

Lembaga Pembangunan Industri Pembinaan Malaysia

Author

Lembaga Pembangunan Industri Pembinaan Malaysia

Format:

Call Number

TH438 D484 2009

Publisher

CIDB Malaysia,

Publication Date

2009

ISBN

9789675317156

Available:
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SD_ILS:827018

33.

Cover image for A guide to lean six sigma management skills

A guide to lean six sigma management skills

by

Gitlow, Howard S.

Author

Gitlow, Howard S.

Format:

Call Number

HD62.15 G536 2009

Publisher

Auerbach Publications,

Publication Date

2009

ISBN

9781420084160

Available:
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SD_ILS:386606

34.

Cover image for Lean six sigma for the office

Lean six sigma for the office

Lean six sigma for the office

by

Martin, James William

Author

Martin, James William

Format:

Call Number

HD62.15 M39 2009

Publisher

CRC Press

Publication Date

2009

ISBN

9781420068795

Available:
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SD_ILS:315251

35.

Cover image for Leading the lean enterprise transformation

Leading the lean enterprise transformation

by

Koenigsaecker, George

Author

Koenigsaecker, George

Format:

Call Number

HD62.15 K65 2009

Publisher

Productivity Press,

Publication Date

2009

ISBN

9781563273827

Available:
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SD_ILS:318107

36.

Cover image for The making of a world-class organization

The making of a world-class organization

The making of a world-class organization

by

Spong, E. David, 1938-

Author

Spong, E. David, 1938-, Collard, Debbie J., 1961-

Format:

Call Number

HD9711.U64 S66 2009

Publisher

ASQ Quality Press,

Publication Date

2009

ISBN

9780873897440

Available:
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SD_ILS:336011

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