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Fakulti Pengurusan dan Pembangunan Sumber Manusia
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25. 
Cover image for The analysis of perceived service quality and antecedents of customer loyalty of Keretapi Tanah Melayu (KTM) intercity services
26. 
Cover image for Factors affecting customers perception in choosing mobile service provider
27. 
Cover image for Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM
28. 
Cover image for Voice of the customer : capture and analysis
29. 
Cover image for Mengukur kualiti perkhidmatan di Pejabat Pos Malaysia cawangan Skudai, Johor dengan menggunakan model servqual
30. 
Cover image for Analisis kualiti perkhidmatan menurut persepsi dan harapan pelanggan di CIMB cawangan UTM
31. 
Cover image for Kajian mengenai kualiti perkhidmatan daripada perspektif pelanggan di Hong Kong Bank, Taman Ungku Tun Aminah, Skudai,Johor
32. 
Cover image for Kajian kualiti perkhidmatan dari perspektif pelanggan Bank Simpanan Nasional, Jalan Rugayah, Batu Pahat, Johor
33. 
Cover image for A study of services quality from the perspective of customers at AM bank Metropolis Tower, Johor Bahru
34. 
Cover image for Conference on customer-focused culture
35. 
Cover image for Kajian kualiti perkhidmatan dari perspektif pelanggan Bank Simpanan Nasional, Jalan Rugayah, Batu Pahat, Johor
36. 
Cover image for Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai
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