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(3)

Fakulti Kejuruteraan. Sekolah Komputeran

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Hairul Nizam Ismail, supervisor

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Kamaruzzaman Abd. Rahim, supervisor

(3)

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Kwok, See Ying, 1986-

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Lokman Mohd. Tahir, supervisor

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Low, Hock Heng, supervisor

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McDermott, Genevieve

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Md. Mohar Mohamad, supervisor

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Mohd. Tajudin Ninggal, supervisor

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Naumann, Earl, 1946-

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Noor Azmi Mohamad

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Sahar Ahmadian, 1977-

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Sangeetha Balasubramaniam

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(3)

Universiti Teknologi Malaysia

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Abdul Al-Razzaq Kepal @ Nasir

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Abdul Hafidz Omar, 1958-

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Abdul Hakim Mohammed

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Abdulhakim Ahmad Dardar, 1972-

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Subject

Consumer satisfaction

(390)

Job satisfaction

(340)

Customer services

(111)

Teachers -- Job satisfaction

(86)

Job satisfaction -- Malaysia -- Johor

(59)

Consumer satisfaction -- Evaluation

(55)

Employee motivation

(51)

Customer relations

(48)

Consumer satisfaction -- Malaysia -- Johor

(45)

(43)

Customer services -- Management

(36)

Facility management

(30)

Housing -- Resident satisfaction

(29)

Organizational behavior

(29)

Customer services -- Quality control

(27)

Job satisfaction -- Malaysia

(27)

Work environment

(27)

Customer loyalty

(25)

Work -- Psychological aspects

(24)

Employees -- Training of.

(23)

Teachers -- Job satisfaction -- Malaysia -- Johor

(23)

(20)

Customer services -- Evaluation

(19)

Communication in organizations

(18)

Customer satisfaction

(18)

Human resources management

(17)

(17)

Personnel management

(17)

Communication in management

(16)

Job stress -- Malaysia

(16)

Quality of work life

(16)

Teachers -- Job stress

(16)

Burn out (Psychology)

(15)

Housing -- Resident satisfaction -- Malaysia -- Johor

(15)

Job satisfaction -- Case studies

(15)

Job satisfaction -- Malaysia -- Kuala Lumpur

(15)

Career development

(14)

Consumer behavior

(14)

Marketing -- Management

(14)

Total quality management

(14)

Interpersonal communication

(13)

Organizational effectiveness

(13)

Teachers -- Job satisfaction -- Malaysia -- Melaka

(13)

Banks and banking -- Customer services

(12)

(12)

Success in business

(12)

Emotional intelligence

(11)

Motivation (Psychology)

(11)

Organizational commitment

(11)

(11)

Teacher-principal relationships

(10)

Teams in the workplace

(10)

(9)

Electronic commerce

(9)

Interpersonal relations

(9)

(9)

Job satisfaction -- Evaluation

(9)

Teachers -- Job stress -- Malaysia -- Johor

(9)

Teachers -- Malaysia -- Job statisfaction

(9)

Total quality management -- Malaysia -- Johor

(9)

Banks and banking

(8)

Buildings -- Malaysia -- Design and construction

(8)

Commitment (Psychology)

(8)

Construction industry -- Quality control

(8)

Customer services -- Malaysia -- Johor

(8)

Fast food restaurants

(8)

Hotels -- Malaysia

(8)

Internet banking

(8)

(8)

(8)

Communication in personnel management

(7)

Conflict management

(7)

Educational leadership

(7)

Employees -- Rating of.

(7)

Housing -- Malaysia -- Johor

(7)

Job satisfaction -- Testing

(7)

Leadership and management

(7)

Marketing research

(7)

Public housing -- Resident satisfaction

(7)

Strategic planning

(7)

Stress (Psychology)

(7)

(7)

Teachers -- Job satisfaction -- Malaysia

(7)

Teachers -- Job satisfaction -- Malaysia -- Johor -- Segamat

(7)

Transfer of training

(7)

(7)

Business logistics

(6)

Consumer satisfaction -- Case studies

(6)

Consumer satisfaction -- Malaysia

(6)

Consumers' preferences

(6)

Employee retention

(6)

Employees -- Training of -- Evaluation

(6)

(6)

Industrial safety

(6)

Job satisfaction -- Malaysia -- Melaka

(6)

Job satisfaction.

(6)

Performance -- Measurement

(6)

Personality and occupation

(6)

Personnel management -- Malaysia

(6)

Public housing -- Malaysia -- Johor

(6)

School principals -- Job satisfaction

(6)

School principals -- Job stress

(6)

School principals -- Malaysia -- Rating of

(6)

(6)

Teachers -- Job satisfaction -- Malaysia -- Kelantan

(6)

Universities and colleges -- Malaysia -- Personel management

(6)

Academic libraries -- Malaysia -- Johor

(5)

Achievement motivation

(5)

Banks and banking -- Malaysia

(5)

Construction industry

(5)

Consumer satisfaction.

(5)

Customer relations -- Management

(5)

Employee motivation -- Malaysia

(5)

Employees -- Training of

(5)

Employees -- Training of -- Malaysia -- Johor

(5)

Hotel management

(5)

Housing -- Social aspects

(5)

Incentives in industry

(5)

Industrial productivity

(5)

Information technology -- Malaysia -- Johor

(5)

Information technology -- Management

(5)

Management information systems

(5)

Organizational change

(5)

Organizational learning

(5)

Quality assurance

(5)

Self-actualization (Psychology)

(5)

Small business -- Malaysia -- Johor

(5)

Stress (Physiology) -- Study and teaching

(5)

Stress (Psychology) -- Study and teaching

(5)

Students -- Attitudes

(5)

(5)

Work ethic -- Malaysia -- Johor

(5)

Academic achievement

(4)

Airlines -- Management

(4)

Campus planning

(4)

(4)

(4)

Construction industry -- Management

(4)

Consumer behavior -- Malaysia

(4)

Consumer satisfaction -- Malaysia -- Kuala Lumpur

(4)

Consumer satisfaction -- Research

(4)

Consumer satisfaction -- Statistical methods

(4)

Consumer satisfaction -- United States

(4)

(4)

Employee motivation -- Malaysia -- Johor

(4)

Employee selection

(4)

Employees -- Attitudes

(4)

Employees -- Effect of technological innovations on -- Malaysia -- Johor

(4)

Employees -- Rating of

(4)

Employees -- Rating of -- Malaysia -- Johor

(4)

Family life education

(4)

Foreign workers

(4)

Incentive awards

(4)

Industrial relations -- Malaysia

(4)

Information technology

(4)

Interpersonnal communication

(4)

(4)

Job satisfaction -- Malaysia -- Kedah

(4)

Job satisfaction -- Measurement

(4)

Job stress -- Malaysia -- Johor

(4)

Job stress -- Malaysia -- Kuala Lumpur

(4)

Marriage counseling

(4)

Organizational behavior -- Malaysia -- Johor

(4)

Organizational behavior -- Psychological aspects

(4)

Psychology, Industrial

(4)

Public housing -- Malaysia -- Johor -- Planning

(4)

Quality control

(4)

Real estate management -- Malaysia -- Johor

(4)

Relationship marketing

(4)

School management and organization

(4)

(4)

Service industries -- Management

(4)

Sexual harassment

(4)

(4)

Street-railroads

(4)

Students, Foreign

(4)

Teachers -- Job satisfaction -- Malaysia -- Terengganu

(4)

(4)

Training needs -- Evaluation

(4)

Transformational leadership

(4)

Universiti Teknologi Malaysia -- Libraries

(4)

Urban transportation

(4)

Vocational guidance

(4)

Accounting -- Data processing

(3)

Adult learning -- Malaysia -- Johor

(3)

Architecture -- Designs and plans

(3)

Assertiveness (Psychology)

(3)

Bank loans -- Malaysia

(3)

Bus lines -- Malaysia -- Johor

(3)

Cities and town

(3)

(3)

Computer networks

(3)

Consumer satisfaction -- Malaysia -- Kelantan

(3)

Consumer satisfaction -- Malaysia -- Terengganu

(3)

Corporate culture

(3)

(3)

(3)

Customer complaints

(3)

Customer services -- Problems, exercises, etc.

(3)

Customer services -- United States

(3)

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25.

Cover image for Consumer retention and satisfaction in business management

Consumer retention and satisfaction in business management

Consumer retention and satisfaction in business management

by

Rai, R. P.

Author

Rai, R. P.

Format:

Call Number

HF5415.5 C667 2012

Publisher

Koros Press,

Publication Date

2012

ISBN

9781781630631

Available:
Holds:
Copies:

SD_ILS:800611

26.

Cover image for Job satisfaction among quantity surveyors in Malaysia

Job satisfaction among quantity surveyors in Malaysia

Job satisfaction among quantity surveyors in Malaysia

by

Liew, Yen Tien, 1989-

Author

Liew, Yen Tien, 1989-, Abdul Wahid Kamarulzaman, supervisor, Norizan Mansor, supervisor, Fakulti Alam Bina

Format:

Call Number

TH435 L54 2012 raf

Publication Date

2012

Project Paper (Sarjana Muda Ukur Bahan) - Universiti Teknologi Malaysia, 2012

Available:
Holds:
Copies:

SD_ILS:793522

27.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 2005

Edition

3rd ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2005

ISBN

9780131779969

Available:
Holds:
Copies:

SD_ILS:431776

28.

Cover image for Personal selling : achieving customer satisfaction and loyalty

Personal selling : achieving customer satisfaction and loyalty

by

Anderson, Rolph E.

Author

Anderson, Rolph E., Dubinsky, Alan J.

Format:

Call Number

HF5438.25 A52 2004

Publisher

Houghton Mifflin,

Publication Date

2004

ISBN

9780618260454

Available:
Holds:
Copies:

SD_ILS:393885

29.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Author

Hill, Nigel, 1952-, Alexander, Jim

Format:

Call Number

HF5415.335 H544 2000

Edition

2nd ed.

Publisher

Gower,

Publication Date

2000

ISBN

9780566081941

Available:
Holds:
Copies:

SD_ILS:406364

30.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 1998

Publisher

Prentice Hall,

Publication Date

1998

ISBN

9780135766958

Available:
Holds:
Copies:

SD_ILS:475425

31.

Achieving job satisfaction : a Crisp assessment profile

Achieving job satisfaction : a Crisp assessment profile

by

Kepler, Kay

Author

Kepler, Kay, Crisp Publications

Format:

Call Number

HF5549.5.J63 A23 1994

Publisher

Crisp Learning,

Publication Date

1994

ISBN

9781560522577

Available:
Holds:
Copies:

SD_ILS:151803

32.

Cover image for Quality : from customer needs to customer satisfaction

Quality : from customer needs to customer satisfaction

Quality : from customer needs to customer satisfaction

by

Bergman, Bo

Author

Bergman, Bo, Klefsjo, Bengt

Format:

Call Number

HF5415.5.B47 1994

Publisher

McGraw-Hill Book Co,

Publication Date

1994

ISBN

9780077090166

Available:
Holds:
Copies:

SD_ILS:387700

33.

Cover image for Team building : blueprints for productivity and satisfaction

Team building : blueprints for productivity and satisfaction

Team building : blueprints for productivity and satisfaction

by

Reddy, W. Brendan

Author

Reddy, W. Brendan, Jamison, Kaleel

Format:

Call Number

HD66 T42 1988

Publisher

NTL Institute for Applied Behavioral Science,

Publication Date

1988

ISBN

9780961039257

Available:
Holds:
Copies:

SD_ILS:285704

34.

Cover image for Communication satisfaction, job satisfaction, and job performance

Communication satisfaction, job satisfaction, and job performance

Communication satisfaction, job satisfaction, and job performance

by

Pincus, J. David

Author

Pincus, J. David

Format:

Call Number

MAK 17635

Publication Date

1986

Available:
Holds:
Copies:

SD_ILS:731369

35.

Cover image for Environmental choise, human behavior and residential satisfaction

Environmental choise, human behavior and residential satisfaction

Environmental choise, human behavior and residential satisfaction

by

Michelson, William M., 1940-

Author

Michelson, William M., 1940-

Format:

Call Number

HD7305.A3M53 1977

Publisher

Oxford University Press,

Publication Date

1977

ISBN

9780195021448

Available:
Holds:
Copies:

SD_ILS:245327

36.

Cover image for A factor analytic study of communication satisfaction

A factor analytic study of communication satisfaction

A factor analytic study of communication satisfaction

by

Downs, Cal W.

Author

Downs, Cal W., Hazen, Michael D.

Format:

Call Number

MAK 15240

Publication Date

1977

Available:
Holds:
Copies:

SD_ILS:370125

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