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49. 
Cover image for Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results
50. 
Cover image for Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution
51. 
Cover image for Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution
52. 
Cover image for Customer Value Creation Behavior
53. 
Cover image for Evaluating service quality and tourists' satisfaction of spa facilities : a case of Gadek Hot Spring
54. 
Cover image for Extended model of "Expectancy Disconfirmation" (EDT) in B2C e-commerce: case study Airline Websites
55. 
Cover image for Customer-oriented marketing strategy : theory and practice
56. 
Cover image for Service quality satisfaction, trust and loyalty in online banking provided by CIMB Bank
57. 
Cover image for A study on the CRM customer benefits towards customer satisfaction
58. 
Cover image for A study on the CRM customer benefits towards customer satisfaction
59. 
Cover image for Middle East North African student’s perception toward Sharia complaint hotel
60. 
Cover image for Middle east North African student’s perception toward Sharia complaint hotel
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