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49. 
Cover image for Kajian kualiti perkhidmatan staf di kaunter pejabat Fakulti Pengurusan dan Pembangunan Sumber Manusia(FPPSM) : satu kajian perbezaan persepsi dan harapan pelanggan dari segi jantina, kursus, tahun pengajian dan pendapatan seisi keluarga
50. 
Cover image for Application of quality function deployment in moulded fibre packaging design
51. 
Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor
52. 
Cover image for Service quality : research perspectives
53. 
Cover image for Measuring customer service effectiveness
54. 
Cover image for Clued in : how to keep customers coming back again and again
55. 
Cover image for Demystifying six sigma : a company-wide approach to continuous improvement
56. 
Cover image for Power quality enhancement using custom power devices
57. 
Cover image for Integrating service level agreements : optimizing your OSS for SLA delivery
58. 
Cover image for Six sigma : SPC and TQM in manufacturing and services
59. 
Cover image for Customer centered Six Sigma : linking customers, process improvement, and financial results
60. 
Cover image for Quality customer service : how to win with the customer
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