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Cover image for Residential integrators customer relations
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Cover image for Customer relations and rapport
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Cover image for Working in partnership : best practice in customer-supplier relations
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Cover image for The Extra mile : building profitable customer relations every time
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Cover image for PREDICTING PERSONALITY : USING AI TO UNDERSTAND PEOPLE AND WIN MORE BUSINESS
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Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX
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Cover image for Augmented Customer Strategy : CRM in the Digital Age
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Cover image for Sell More Faster : The Ultimate Sales Playbook for Startups
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Cover image for Creating and managing a CRM platform for your organisation
13. 
Cover image for KELLOGG ON BRANDING IN A HYPER-CONNECTED WORLD
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Cover image for rehumanize YOUR BUSINESS : How Personal Videos Accelerate Sales and Improve Customer Experience
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Cover image for Innovation Heroes : Understanding Customers as a Valuable Innovation Resource
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Cover image for THE 12 POWERS OF A MARKETING LEADER : How to Succeed by Building Customer and Company Value
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Cover image for Legendery service : the key is to care
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Cover image for Best practices for transportation agency use of social media
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Cover image for Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement
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Cover image for The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers
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Cover image for Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people
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Cover image for Studying Islam in practice
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Cover image for Power relationships : 26 irrefutable laws for building extraordinary relationships
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Cover image for Customer Value Creation Behavior
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Cover image for The pious ones : the world of Hasidim and their battles with America
39. 
Cover image for Internet mercenaries and viral marketing : the case of Chinese social media
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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Cover image for Let's close a deal : turn contacts into paying customers for your company, product, service or cause
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Cover image for The financial professionals guide to communication : how to strengthen client relationships and build new ones
50. 
Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
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Cover image for Maximize your social : a one-stop guide to building a social media strategy for marketing and business success
53. 
Cover image for Tilt : shifting your strategy from products to customers
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Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
56. 
Cover image for Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization
57. 
Cover image for Strategic customer management : integrating relationship marketing and CRM
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Cover image for Conflict management for managers : resolving workplace, client, and policy disputes
59. 
Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
61. 
Cover image for How to measure social media : a step-by-step guide to developing and assessing social media ROI :
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Cover image for Market your way to growth : 8 ways to win
64. 
Cover image for The ten principles behind great customer experiences
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Cover image for Business in action
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Cover image for CRM : the foundation of contemporary marketing strategy
69. 
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
70. 
Cover image for Profitable customer engagement : concept, metrics, and strategies
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Cover image for Social marketology : improve your social media processes and get customers to stay forever
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Cover image for Gemba walks for service excellence : the step-by-step guide for identifying service delighters
77. 
Cover image for Consumer-brand relationships : insights for theory and practice
79. 
Cover image for When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies
80. 
Cover image for Negotiating with backbone : eight sales strategies to defend your price and value
86. 
Cover image for Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
87. 
Cover image for The market-driven supply chain: a revolutionary model for sales and operations planning in the new on-demand economy
88. 
Cover image for Clients, clients, and more clients : create an endless stream of new business with the power of psychology
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Cover image for Million dollar referrals : the secrets to building a perpetual client list to generate a seven-figure income
92. 
Cover image for he social media MBA : your competitive edge in social media strategy development & delivery
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Cover image for Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now
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Cover image for Customer in the boardroom? : crafting customer-based business strategy
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Cover image for Corporate reputation : brand and communication
98. 
Cover image for Successful customer relationship management programs and technologies : issues and trends
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Cover image for A stakeholder approach to issues management
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Cover image for It's the customer, stupid! : 47 wake-up calls to help you stay client-focused
111. 
Cover image for Master data management and data governance
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Cover image for You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits
114. 
Cover image for The now revolution : 7 moves to transform your business to a faster, smarter, and more responsive company
115. 
Cover image for Customer service training 101
118. 
Cover image for The superpromoter : the power of enthusiasm
119. 
Cover image for Brilliant marketing plans : what to know and do to make a successful plan
120. 
Cover image for Managing customer relationships : a strategic framework
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Cover image for Buy now : creative marketing that gets customers to respond to you and your product
122. 
Cover image for Smarter selling : how to grow sales by building trusted relationships
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Cover image for The customer-centric you : making customers the focus of everything you do
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Cover image for Social network analysis in telecommunications
126. 
Cover image for Slow down, sell faster! : understand your customer's buying process and maximize your sales
128. 
Cover image for Infinite possibility : creating customer value on the digital frontier
129. 
Cover image for Customer knowledge management : improving customer relationship through knowledge application
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Cover image for Relational contracting for construction excellence : principles, practices and case studies
132. 
Cover image for Flip the funnel : how to use existing customers to gain new ones
135. 
Cover image for CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
136. 
Cover image for E-business in the 21st century : realities, challenges, and outlook
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Cover image for Religions of the East
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Cover image for Muslim diaspora in the West : negotiating gender, home and belonging
140. 
Cover image for Social media marketing : the next generation of business engagement
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Cover image for Winning with customers : a playbook for B2B
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Cover image for The experience effect : engage your customers with a consistent and memorable brand experience
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Cover image for eMarketing strategies for the complex sale
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Cover image for Guerrilla social media marketing : 100+ weapons to grow your online influence, attract customers, and drive profits
154. 
Cover image for Sales technology : making the most of your investment
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Cover image for Mastering the world of selling : the ultimate training resource from the biggest names in sales
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Cover image for Relationship marketing : a consumer experience approach
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Cover image for Construction stakeholder management
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Cover image for Managing customers through economic cycles
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Cover image for Strategy from the outside in : profiting from customer value
165. 
Cover image for The Language Of TRUST : Selling Ideas in a World Of Skeptics
166. 
Cover image for Behind the cloud
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Cover image for Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems
171. 
Cover image for Data mining techniques in CRM : inside customer segmentation
173. 
Cover image for Reorganize for resilience : putting customers at the center of your business
174. 
Cover image for Customer-driven operations : aligning quality tools and business processes for customer excellence
175. 
Cover image for Customer centered selling : sales techniques for a new world economy
179. 
Cover image for Rain : what a paperboy learned about business
180. 
Cover image for Principles of customer relationship management
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Cover image for Rules to break and laws to follow : how your business can beat the crisis of short-termism
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Cover image for Do the right thing : how dedicated employees create loyal customers and large profits
183. 
Cover image for The power of two : how smart companies create win-win customer-supplier partnerships that outperform the competition
186. 
Cover image for Microsoft dynamics CRM 4 for dummies
187. 
Cover image for Clients driving innovation
189. 
Cover image for Getting clients and keeping clients for your service business : a 30-day step-by-step plan for building your business
192. 
Cover image for From customer retention to a holistic stakeholder management system : living a vision
194. 
Cover image for The intimate supply chain : leveraging the supply chain to manage the customer experience
195. 
Cover image for Customer relationship management : a global perspective
197. 
Cover image for Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing
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Cover image for The new age of innovation : driving co-created value through global networks
201. 
Cover image for Human sigma : managing the employee-customer encounter
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Cover image for Mass customization information systems in business
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Cover image for Do it wrong quickly : how the web changes the old marketing rules
212. 
Cover image for Implementing CRM : from technology to knowledge
216. 
Cover image for The golden apple : how to grow opportunity and harvest success
217. 
Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
224. 
Cover image for Jeffrey Gitomers little red book of sales answers.
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Cover image for Managing global accounts : nine critical factors for a world-class program
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Cover image for Customer relationship management : a databased approach
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Cover image for Beyond six sigma :  profitable growth throuth customer value creation
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Cover image for Involving customers in new service development
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Cover image for How to sell technical equipment and services
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Cover image for Converting customer value : from retention to profit
238. 
Cover image for The joy of text : mating, dating, and techno-relating
246. 
Cover image for Designing the customer-centric organization : a guide to strategy, structure, and process
250. 
Cover image for The paradox of excellence : how great performance can kill your business
251. 
Cover image for Willies way : 6 secrets for wooing, wowing, and winning customers and their loyalty
252. 
Cover image for MarketBusters : 40 strategic moves that drive exceptional business growth
254. 
Cover image for Customer service : career success through customer satisfaction
256. 
Cover image for The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do
258. 
Cover image for Creating do-it-yourself customers : how great customer experiences build great companies
259. 
Cover image for The new marketing conversation : creating and strengthening relationships between buyers and sellers
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Cover image for Lean solutions : how companies and customers can create value and wealth together
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Cover image for Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy
264. 
Cover image for Kellogg on branding : the marketing faculty of the Kellogg School of Management
266. 
Cover image for Customer service in the information age : a common sense approach to high-tech help
268. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
275. 
Cover image for Excellence in service
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Cover image for Real deal upgrade to accompany personal selling : achieving customer satisfaction and loyalty
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Cover image for Mass customization : a supply chain approach
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Cover image for Opt-in marketing : increase sales exponentionally with consenual marketing
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Cover image for How to click with everyone every time
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Cover image for CRM unplugged:  releasing CRM's strategic value
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Cover image for Service strategy : management moves for customer results
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Cover image for Personal selling : achieving customer satisfaction and loyalty
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Cover image for Higher profits through customer lock-in : a roadmap
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Cover image for Managing customer relationships : a strategic framework
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Cover image for Away laughing on a fast camel : even more confessions of Georgia Nicolson
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Cover image for The six fundamentals of success : the rules for getting it right for yourself and your organization
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Cover image for The customer centric enterprise : advances in mass customization and personalizaton
293. 
Cover image for Demand driven! : six steps to creating an ecosystem of demand for your business
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Cover image for Construction business development : meeting new challenges, seeking opportunity
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Cover image for The firm of the future : a guide for accountants, lawyers, and other professional services
296. 
Cover image for Relationship marketing : management of customer relationships
297. 
Cover image for The breakthrough zone
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Cover image for Clients forever : how your clients can build your business for you
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