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1. 
Cover image for Faktor kejayaan kritikal perlaksanaan sistem kualiti : (satu kajian kes di Fakulti Pengurusan dan Pembangunan Sumber Manusia (FPPSM), Universiti Teknologi Malaysia, Skudai, Johor)
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Cover image for Step-by-step QFD : customer-driven product design
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Cover image for Know your customer : new approaches to customer value and satisfaction
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Cover image for The product development challenge : competing through speed, quality, and creativity
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Cover image for A Business Week guide : the quality imperative
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