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1. 
Cover image for World class customer satisfaction
2. 
Cover image for Factors influencing international students satisfaction in choosing Malaysian private higher educational institutions as their study destination
3. 
Cover image for Expectations and perceptions of students for service quality in UTM sports complex
4. 
Cover image for Expectations and perceptions of students for service quality in UTM sports complex
5. 
Cover image for Global sourcing in Alstom power Asia Pacific Sdn. Bhd. (MYAP) for achieving competitive advantage
6. 
Cover image for Market-driven management : how to define, develop, and deliver customer value