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Cover image for Creating and managing a CRM platform for your organisation
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Cover image for Innovation Heroes : Understanding Customers as a Valuable Innovation Resource
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Cover image for Legendery service : the key is to care
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Cover image for Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people
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Cover image for The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers
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Cover image for Internet mercenaries and viral marketing : the case of Chinese social media
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Cover image for Conflict management for managers : resolving workplace, client, and policy disputes
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver