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Cover image for Measuring service performance : practical research for better quality
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Cover image for Trapping safety into rules : how desirable or avoidable is proceduralization?
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Cover image for Edison in the boardroom : how leading companies realize value from their intellectual property
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Cover image for Performance evaluation of industrial systems : discrete event simulation in using Excel/VBA
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Cover image for Performance evaluation of industrial systems : discrete event simulation in using Excel[electronics resource] /VBA
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Cover image for Empowerment evaluation principles in practice