Search Results for - Narrowed by: Fakulti Pengurusan - Customer services - UTM Special Collection - Computer File

Relationship between bank customer service representatives' emotional intelligence and customers satisfaction

2024-06-08T23:55:22Z

by Jascinta Pilos, 1993-, author
Author Jascinta Pilos, 1993-, author, Nor Akmar Nordin, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 064859 ra
Publication Date 2017
Project Paper (Sarjana Muda (Psikologi Dengan Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2017

A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia

2024-06-08T23:55:22Z

by Zarith Thuraya Abd. Aziz, 1987-
Author Zarith Thuraya Abd. Aziz, 1987-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 055608 ra
Publication Date 2015
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

Understanding customer satisfaction towards service quality of Maybank, Malaysia

2024-06-08T23:55:22Z

by Lee, Li Wei, 1990-
Author Lee, Li Wei, 1990-, Inda Sukati, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 057832 ra
Publication Date 2015
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

The match between organizational climate for innovation and airport service quality

2024-06-08T23:55:22Z

by Abdolmabood Fooladivanda, 1987- author
Author Abdolmabood Fooladivanda, 1987- author, Md. Razib Arshad, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 053397 ra
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2013