Search Results for Consumer satisfaction - Narrowed by: English

Consumer retention and satisfaction in business management

2024-06-20T04:19:29Z

by Rai, R. P.
Author Rai, R. P.
Format: Books
Call Number HF5415.5 C667 2012
Publisher Koros Press,
Publication Date 2012
ISBN 9781781630631

The relationship between corporate social responsibility, service quality, customer satisfaction, consumer rights awareness and repurchase intention

2024-06-20T04:19:29Z

by Kamarudeen Babatunde Bello, 1976- , author
Author Kamarudeen Babatunde Bello, 1976- , author
Format: Books
Call Number CP 065229 ra
Publication Date 2017
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2017

The relationship between corporate social responsibility, service quality, customer satisfaction, consumer rights awareness and repurchase intention

2024-06-20T04:19:29Z

by Kamarudeen Babatunde Bello, 1976- , author
Author Kamarudeen Babatunde Bello, 1976- , author, Ahmad Jusoh, supervisor, Khalil Md. Nor, supervisor, Fakulti Pengurusan
Format: Books
Call Number XX(869637.1)
Publication Date 2017
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2017

Integration of customer relationship management and service quality towards customer satisfaction leading to consumer intention to purchase banking products

2024-06-20T04:19:29Z

by Sheila Sa'odah Hassan, author
Author Sheila Sa'odah Hassan, author, Ahmad Jusoh, supervisor, Fakulti Pengurusan
Format: Books
Call Number HG1601 S54 2014 raf
Publication Date 2014
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2014

Integration of customer relationship management and service quality towards customer satisfaction leading to consumer intention to purchase banking products

2024-06-20T04:19:29Z

by Sheila Sa'odah Hassan, author
Author Sheila Sa'odah Hassan, author, Ahmad Jusoh, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 053605 ra
Publication Date 2014
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2014

Entrepreneurial marketing : consumer expectations and satisfaction in case of Iran Khodro Company

2024-06-20T04:19:29Z

by Vahideh Tabasi Lotfabadi, 1981-
Author Vahideh Tabasi Lotfabadi, 1981-, Fakulti Pengurusan
Format: Books
Call Number XX(829163.2)
Publication Date 2013
Thesis (Sarjana) - Universiti Teknologi Malaysia, 2013

Entrepreneurial marketing : consumer expectations and satisfaction in case of Iran Khodro Company

2024-06-20T04:19:29Z

by Vahideh Tabasi Lotfabadi, 1981-
Author Vahideh Tabasi Lotfabadi, 1981-, Kamariah Ismail, supervisor, Sha'ri Mohd. Yusof, Fakulti Pengurusan
Format: Books
Call Number XX(811906.1)
Publication Date 2013
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2013

Measuring customer's satisfaction and consumer buying behavior about consumer product : a case study in Munchy's Sdn. Bhd. Batu Pahat, Johor

2024-06-20T04:19:29Z

by Lam, Poh Hui, author
Author Lam, Poh Hui, author, Norhayati Mohmad Zakwan @ Zakuan, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L36 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Measuring customer's satisfaction and consumer buying behavior about consumer product : a case study in Munchy's Sdn. Bhd. Batu Pahat, Johor

2024-06-20T04:19:29Z

by Lam, Poh Hui, author
Author Lam, Poh Hui, author, Norhayati Mohmad Zakwan @ Zakuan, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058073 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

2024-06-20T04:19:29Z

by Allen, Derek R., 1959-
Author Allen, Derek R., 1959-, American Society for Quality Control
Format: Books
Call Number HF5415.335 A44 2004
Publisher ASQ Quality Press,
Publication Date 2204 2004
ISBN 9780873895934

Young Muslim consumers’ perceived value, satisfaction and retention of halal cosmetics products

2024-06-20T04:19:29Z

by Nur Farah Adibah Md. Aris, 1996-, author
Author Nur Farah Adibah Md. Aris, 1996-, author, Mohd. Shoki Md. Ariff, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HF5415.32 N88 2020 raf
Publication Date 2020
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2020

Young Muslim consumers’ perceived value, satisfaction and retention of halal cosmetics products

2024-06-20T04:19:29Z

by Nur Farah Adibah Md. Aris, 1996-, author
Author Nur Farah Adibah Md. Aris, 1996-, author
Format: Books
Call Number CP 084284 ra
Publication Date 2020
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2020

INNOVATOR'S PLAYBOOK : HOW TO CREATE GREAT PRODUCTS, SERVICES & EXPERIENCES THAT YOUR CUSTOMERS WILL LOVE

2024-06-20T04:19:29Z

by Nathan, Baird, author
Author Nathan, Baird, author
Format: Books
Call Number HD58.8 N38 2020
Publication Date 2020
ISBN 9780730383642

Effect of brand image and customer satisfaction on customer loyalty : study on TGV Cinemas Johor Bahru

2024-06-20T04:19:29Z

by Amirah Farhana Md Posdzi, 1996-, author
Author Amirah Farhana Md Posdzi, 1996-, author, Ahmad Sharifuddin Shamsuddin, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim Fakulti Pengurusan
Format: Books
Call Number CP 082222 ra
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

Relationship between quality service and customer satisfaction in Islamic banks of Johor

2024-06-20T04:19:29Z

by Mazidah Bahari, 1996-, author
Author Mazidah Bahari, 1996-, author, Adaviah Mas‘od, 1984-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HF5415.335 M39 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

M-COMMERCE : Experiencing the Phygital Retail

2024-06-20T04:19:29Z

by Duhan, Punita, 1973-, editor
Author Duhan, Punita, 1973-, editor, Singh, Anurag, 1974-, editor
Format: Books
Call Number HF5548.34 M364 2019
Publication Date 2019
ISBN 9781771887144

The influence of total quality of campus life on student satisfaction and student engagement

2024-06-20T04:19:29Z

by Nur Rifhan A. Rahim, 1988-, author
Author Nur Rifhan A. Rahim, 1988-, author, Ahmad Jusoh, supervisor, Hamdan Said, 1964-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number LB2324 N84 2019 raf
Publication Date 2019
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2019

An analysis on user satisfaction upon using human resource information system among HR practitioners in banking sector : A case study in Bank Simpanan Nasional

2024-06-20T04:19:29Z

by Sugenesyini Nyanasegran, 1995-, author
Author Sugenesyini Nyanasegran, 1995-, author, Azlineer Sarip, supervisor, Fakulti Sains Sosial & Kemanusiaan. Sekolah Pembangunan Sumber Manusia & Psikologi
Format: Books
Call Number HF5415.335 S843 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2019

An analysis on user satisfaction upon using human resource information system among HR practitioners in banking sector : A case study in Bank Simpanan Nasional

2024-06-20T04:19:29Z

by Sugenesyini Nyanasegran, 1995-, author
Author Sugenesyini Nyanasegran, 1995-, author, Azlineer Sarip, supervisor, Fakulti Sains Sosial & Kemanusiaan. Sekolah Pembangunan Sumber Manusia & Psikologi
Format: Electronic Resources
Call Number CP 083161 ra
Publication Date 2019
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2019

House owners’ satisfaction on gated and guarded housing development in Johor Bahru

2024-06-20T04:19:29Z

by Jeya Lechumy Perumal Naidu, 1990-, author
Author Jeya Lechumy Perumal Naidu, 1990-, author, Khairulzan Yahya, supervisor, Fakulti Kejuruteraan. Sekolah Kejuruteraan Awam
Format: Books
Call Number TX960 J49 2019 raf
Publication Date 2019
Thesis (Sarjana (Pengurusan Projek)) - Universiti Teknologi Malaysia, 2019

House owners’ satisfaction on gated and guarded housing development in Johor Bahru

2024-06-20T04:19:29Z

by Jeya Lechumy Perumal Naidu, 1990-, author
Author Jeya Lechumy Perumal Naidu, 1990-, author, Khairulzan Yahya, supervisor, Fakulti Kejuruteraan. Sekolah Kejuruteraan Awam
Format: Electronic Resources
Call Number CP 083269 ra
Publication Date 2019
Thesis (Sarjana (Pengurusan Projek)) - Universiti Teknologi Malaysia, 2019

Service quality of Air Asia : influence on word of mouth, customer satisfaction and revisit intention

2024-06-20T04:19:29Z

by Tan, Poh Ling, 1995-, author
Author Tan, Poh Ling, 1995-, author, Goh, Chin Fei, 1981-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HF5415.335 T368 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Service quality of Air Asia : influence on word of mouth, customer satisfaction and revisit intention

2024-06-20T04:19:29Z

by Tan, Poh Ling, 1995-, author
Author Tan, Poh Ling, 1995-, author, Goh, Chin Fei, 1981-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Electronic Resources
Call Number CP 082200 ra
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Factor that influence customer perception toward service quality provided by Azman Hashim International Business School

2024-06-20T04:19:29Z

by Nor Saiful Ab. Majid, 1995-, author
Author Nor Saiful Ab. Majid, 1995-, author, Mohar Mohamad, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HF5415.335 N673 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Factor that influence customer perception toward service quality provided by Azman Hashim International Business School

2024-06-20T04:19:29Z

by Nor Saiful Ab. Majid, 1995-, author
Author Nor Saiful Ab. Majid, 1995-, author, Mohar Mohamad, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Electronic Resources
Call Number CP 082204 ra
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Customer perception on service quality provided by CIMB Bank UTM Branch : a study among lecturers at Faculty of Science, UTM Skudai, Johor

2024-06-20T04:19:29Z

by Muhammad Ikhwan Naqib Md. Shah, 1995-, author
Author Muhammad Ikhwan Naqib Md. Shah, 1995-, author, Lokman Ali, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HF5415.335 M845 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Customer perception on service quality provided by CIMB Bank UTM Branch : a study among lecturers at Faculty of Science, UTM Skudai, Johor

2024-06-20T04:19:29Z

by Muhammad Ikhwan Naqib Md. Shah, 1995-, author
Author Muhammad Ikhwan Naqib Md. Shah, 1995-, author, Lokman Ali, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Electronic Resources
Call Number CP 082205 ra
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1

2024-06-20T04:19:29Z

by Huril Azwari Hasan, 1995-, author
Author Huril Azwari Hasan, 1995-, author, Lokman Ali, supervisor, Azman Hashim International Business School
Format: Books
Call Number HF5415.5 H87 2019 raf
Publication Date 2019
Project Paper(Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1

2024-06-20T04:19:29Z

by Huril Azwari Hasan, 1995-, author
Author Huril Azwari Hasan, 1995-, author
Format: Books
Call Number CP 082206 ra
Publication Date 2019
Project Paper(Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Effect of brand image and customer satisfaction on customer loyalty : study on TGV Cinemas Johor Bahru

2024-06-20T04:19:29Z

by Amirah Farhana Md Posdzi, 1996- , author
Author Amirah Farhana Md Posdzi, 1996- , author, Ahmad Sharifuddin Shamsuddin, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim Fakulti Pengurusan
Format: Books
Call Number HF5415.335 A453 2019 raf
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

Relationship between quality service and customer satisfaction in Islamic banks of Johor

2024-06-20T04:19:29Z

by Mazidah Bahari, 1996-, author
Author Mazidah Bahari, 1996-, author, Adaviah Mas‘od, 1984-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Electronic Resources
Call Number CP 082340 ra
Publication Date 2019
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

The influence of total quality of campus life on student satisfaction and student engagement

2024-06-20T04:19:29Z

by Nur Rifhan A. Rahim, 1988-, author
Author Nur Rifhan A. Rahim, 1988-, author, Ahmad Jusoh, supervisor, Hamdan Said, 1964-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Electronic Resources
Call Number CP 082979 ra
Publication Date 2019
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2019

Tahap kepuasan pengunjung terhadap fasiliti yang disediakan di Stadium Tan Sri Dato' Haji Hassan Yunos, Larkin

2024-06-20T04:19:29Z

by Suryati Nabilah Suwanto, 1994-, author
Author Suryati Nabilah Suwanto, 1994-, author, Shahabudin Abdullah, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number HD1394 S87 2017 raf
Publication Date 2017
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2017

Tahap kepuasan pengunjung terhadap fasiliti yang disediakan di Stadium Tan Sri Dato' Haji Hassan Yunos, Larkin

2024-06-20T04:19:29Z

by Suryati Nabilah Suwanto, 1994-
Author Suryati Nabilah Suwanto, 1994-, Supervisor : Shahabudin Abdullah, Fakulti Geoinformasi dan Harta Tanah
Format: Electronic Resources
Call Number CP 062373 ra
Publication Date 2017
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia

Perbezaan perspektif pengguna di Pusat Kesihatan Universiti Awam dan Swasta

2024-06-20T04:19:29Z

by Fatin Nor Liyana Mohd. Azmi, 1993-, author
Author Fatin Nor Liyana Mohd. Azmi, 1993-, author, Mohd. Shahril Abdul Rahman, 1983-, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number RA966 F38 2017 raf
Publication Date 2017
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2017

Perbezaan perspektif pengguna di Pusat Kesihatan Universiti Awam dan Swasta

2024-06-20T04:19:29Z

by Fatin Nor Liyana Mohd. Azmi, 1993-, author
Author Fatin Nor Liyana Mohd. Azmi, 1993-, author, Mohd. Shahril Abdul Rahman, 1983-, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number CP 080023 ra
Publication Date 2017
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2017

Organizational behavior : improving performance and commitment in the workplace

2024-06-20T04:19:29Z

by Colquitt, Jason A.
Author Colquitt, Jason A., Lepine, Jeffery A., Wesson, Michael J.
Format: Books
Call Number HD58.7 C62 2015 f
Edition 4th ed.
Publisher McGraw-Hill/Irwin,
Publication Date 2015
ISBN 9780077862565

Customer satisfaction measurement towards improving project delivery for Jabatan Kerja Raya (JKR)

2024-06-20T04:19:29Z

by Nurul Hanani Che Mohd. Zain, 1981-
Author Nurul Hanani Che Mohd. Zain, 1981-, Nik Hasnaa Nik Mahmood, supervisor, Fakulti Kejuruteraan Awam
Format: Books
Call Number HF5415.335 N85 2015 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2015
Thesis (Sarjana Sains (Awam - Pengurusan Pembinaan)) - Universiti Teknologi Malaysia, 2015

Customer satisfaction measurement towards improving project delivery for Jabatan Kerja Raya (JKR)

2024-06-20T04:19:29Z

by Nurul Hanani Che Mohd. Zain, 1981-
Author Nurul Hanani Che Mohd. Zain, 1981-, Nik Hasnaa Nik Mahmood, supervisor, Fakulti Kejuruteraan Awam
Format: Books
Call Number CP 054346 ra
Publisher Universiti Teknologi Malaysia,
Publication Date 2015
Thesis (Sarjana Sains (Awam - Pengurusan Pembinaan)) - Universiti Teknologi Malaysia, 2015

Sevice marketing mix and customer satisfaction of hotel in Johor Bahru

2024-06-20T04:19:29Z

by Sayyid Ali Yahyazadeh, 1982-, author
Author Sayyid Ali Yahyazadeh, 1982-, author, Zuraidah Sulaiman, supervisor, Thoo, Ai Chin, supervisor, Fakulti Pengurusan
Format: Books
Call Number HF5686.M35 S29 2015 raf
Publication Date 2015
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

Sevice marketing mix and customer satisfaction of hotel in Johor Bahru

2024-06-20T04:19:29Z

by Sayyid Ali Yahyazadeh, 1982-, author
Author Sayyid Ali Yahyazadeh, 1982-, author
Format: Books
Call Number CP 055281 ra
Publication Date 2015
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

Understanding customer satisfaction towards service quality of Maybank, Malaysia

2024-06-20T04:19:29Z

by Lee, Li Wei, 1990-
Author Lee, Li Wei, 1990-, Inda Sukati, supervisor, Fakulti Pengurusan
Format: Books
Call Number HG1601 L44 2015 raf
Publication Date 2015
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

Understanding customer satisfaction towards service quality of Maybank, Malaysia

2024-06-20T04:19:29Z

by Lee, Li Wei, 1990-
Author Lee, Li Wei, 1990-, Inda Sukati, supervisor, Fakulti Pengurusan
Format: Books
Call Number CP 057832 ra
Publication Date 2015
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

Consumer purchase intention towards pure tea vs flavour - added tea : a Malaysian perception

2024-06-20T04:19:29Z

by Nurul Thaqifah Rosli, 1991-, author
Author Nurul Thaqifah Rosli, 1991-, author, Zuraidah Sulaiman, supervisor, Fakulti Pengurusan
Format: Books
Call Number HF5415.335 N74 2015 raf
Publication Date 2015
Project Paper (Sarjana Muda Perakaunan) - Universiti Teknologi Malaysia, 2015

Consumer purchase intention towards pure tea vs flavour - added tea : a Malaysian perception

2024-06-20T04:19:29Z

by Nurul Thaqifah Rosli, 1991-
Author Nurul Thaqifah Rosli, 1991-
Format: Books
Call Number CP 059242 ra
Publication Date 2015
Project Paper (Sarjana Muda Perakaunan) - Universiti Teknologi Malaysia, 2015

Measuring users satisfaction about Huawei mobile phone

2024-06-20T04:19:29Z

by Li, Heng, 1992-, author
Author Li, Heng, 1992-, author, Inda Sukati, supervisor, Fakulti Pengurusan
Format: Books
Call Number HE9713 L54 2015 raf
Publication Date 2015
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

Measuring users satisfaction about Huawei mobile phone

2024-06-20T04:19:29Z

by Li, Heng, 1992-, author
Author Li, Heng, 1992-, author
Format: Books
Call Number CP 059314 ra
Publication Date 2015
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2015

UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY

2024-06-20T04:19:29Z

by Ahmad Jusoh, editor
Author Ahmad Jusoh, editor, Abu Bakar Abdul Hamid, contributor, Ahmad Jusoh, contributor, Choi, Sang Long, contributor, Hendrikus K, contributor
Format: Books
Call Number HF5415.5 U53 2015 a
Edition First Edition 2015
Publication Date 2015
ISBN 9789835210488

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results

2024-06-20T04:19:29Z

by Freed, Larry
Author Freed, Larry
Format: Books
Call Number HF5415.335 F74 2013
Publisher Wiley,
Publication Date 2014 2013
ISBN 9781118779484

Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution

2024-06-20T04:19:29Z

by Mohammad Afrasiabi, 1988-
Author Mohammad Afrasiabi, 1988-, Syed Ahmad Helmi Syed Hassan, Fakulti Kejuruteraan Mekanikal
Format: Books
Call Number HF5415.5 M643 2014 raf
Publication Date 2014
Thesis (Sarjana) - Universiti Teknologi Malaysia, 2014

Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution

2024-06-20T04:19:29Z

by Mohammad Afrasiabi, 1988-
Author Mohammad Afrasiabi, 1988-, Syed Ahmad Helmi Syed Hassan, upervisor
Format: Books
Call Number CP 050489 ra
Publication Date 2014
Thesis (Sarjana Kejuruteraan (Kejuruteraan Industri)) - Universiti Teknologi Malaysia, 2014

Customer Value Creation Behavior

2024-06-20T04:19:29Z

by Yi, Yu-jae, 1960-
Author Yi, Yu-jae, 1960-
Format: Books
Call Number HF5415.5 Y497 2014
Publication Date 2014
ISBN 9781138021020

Evaluating service quality and tourists' satisfaction of spa facilities : a case of Gadek Hot Spring

2024-06-20T04:19:29Z

by Hadi Ganjalikhan Hakemi, 1983-
Author Hadi Ganjalikhan Hakemi, 1983-
Format: Books
Call Number CP 030596 ra
Publication Date 2013
Thesis (Sarjana Sains (Perancangan Pelancongan)) - Universiti Teknologi Malaysia, 2013

Extended model of "Expectancy Disconfirmation" (EDT) in B2C e-commerce: case study Airline Websites

2024-06-20T04:19:29Z

by Naeimeh Elkhani, 1986-
Author Naeimeh Elkhani, 1986-
Format: Books
Call Number CP 031538 ra
Publication Date 2013 2012

Customer-oriented marketing strategy : theory and practice

2024-06-20T04:19:29Z

by Dalgic, Tevfik.
Author Dalgic, Tevfik., Yeniceri, Tulay.
Format: Books
Call Number HF5415 D253 2013
Publisher Business Expert ; McGraw-Hill [distributor],
Publication Date 2013
ISBN 9781606495209 9781606495216

Service quality satisfaction, trust and loyalty in online banking provided by CIMB Bank

2024-06-20T04:19:29Z

by Muhammad Amirrulfaiz Mohd. Alwi, 1989-
Author Muhammad Amirrulfaiz Mohd. Alwi, 1989-, Noriza Mohd. Jamal, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 M353 2013 raf
Publication Date 2013
Project Paper (Sarjana Muda Pengurusan (Perakaunan)) - Universiti Teknologi Malaysia, 2013

A study on the CRM customer benefits towards customer satisfaction

2024-06-20T04:19:29Z

by Nastaran Mohammadhossein, 1987-
Author Nastaran Mohammadhossein, 1987-, Nor Hidayati Zakaria, supervisor, Fakulti Komputeran
Format: Books
Call Number HF5415.5 N378 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

A study on the CRM customer benefits towards customer satisfaction

2024-06-20T04:19:29Z

by Nastaran Mohammadhossein, 1987-
Author Nastaran Mohammadhossein, 1987-
Format: Books
Call Number CP 031754 ra
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Middle East North African student’s perception toward Sharia complaint hotel

2024-06-20T04:19:29Z

by Tounsi Marwa, 1988-
Author Tounsi Marwa, 1988-, Amran Rasli, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T68 2013 raf
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2013

Middle east North African student’s perception toward Sharia complaint hotel

2024-06-20T04:19:29Z

by Tounsi Marwa, 1988-
Author Tounsi Marwa, 1988-
Format: Books
Call Number CP 032368 ra
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2013

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

2024-06-20T04:19:29Z

by Blunt, Carolyn
Author Blunt, Carolyn, Hill-Wilson, Martin, Ward, Andrew
Format: Books
Call Number HF5415.335 B58 2013
Publisher Wiley,
Publication Date 2013
ISBN 9781118662670

Evaluating service quality and tourists' satisfaction of spa facilities : a case of Gadek Hot Spring

2024-06-20T04:19:29Z

by Hadi Ganjalikhan Hakemi, 1983-
Author Hadi Ganjalikhan Hakemi, 1983-, Hairul Nizam Ismail, Fakulti Alam Bina
Format: Books
Call Number RA794 H33 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Perancangan Pelancongan)) - Universiti Teknologi Malaysia, 2013

Management : an approach to customer expectations

2024-06-20T04:19:29Z

by Allen, Gemmy S.
Author Allen, Gemmy S., Plunkett, Warren R., Attner, Raymond F.
Format: Books
Call Number HD31 A45 2013
Edition 10th ed. (international ed.)
Publisher Cengage Learning,
Publication Date 2013
ISBN 9780538480550

Extended model of "Expectancy Disconfirmation" (EDT) in B2C e-commerce: case study Airline Websites

2024-06-20T04:19:29Z

by Naeimeh Elkhani, 1983-
Author Naeimeh Elkhani, 1983-, Aryati Bakri, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number TK5105.888 N346 2012 raf
Publication Date 2013 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Organizational behavior : improving performance and commitment in the workplace

2024-06-20T04:19:29Z

by Colquitt, Jason.
Author Colquitt, Jason., Lepine, Jeffery A., Wesson, Michael J.
Format: Books
Call Number HD58.7 C62 2013
Edition 3rd ed.
Publisher McGraw-Hill/Irwin,
Publication Date 2013
ISBN 9780078029356

Service quality satisfaction, trust and loyalty in online banking provided by CIMB Bank

2024-06-20T04:19:29Z

by Muhammad Amirrulfaiz Mohd. Alwi, 1989-
Author Muhammad Amirrulfaiz Mohd. Alwi, 1989-
Format: Books
Call Number CP 032968 ra
Publication Date 2013
Project Paper (Sarjana Muda Pengurusan (Perakaunan)) - Universiti Teknologi Malaysia, 2013

Evaluating the user's satisfaction level on gate control system in Tanjung Puteri Customs Complex

2024-06-20T04:19:29Z

by Jegen John Peter, 1987-
Author Jegen John Peter, 1987-, Muhammad Zaly Shah Muhammad Hussein, Fakulti Alam Bina
Format: Books
Call Number NA493 J44 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Perancangan dan Pengangkutan)) - Universiti Teknologi Malaysia, 2013

Evaluating the user's satisfaction level on gate control system in Tanjung Puteri Customs Complex

2024-06-20T04:19:29Z

by Jegen John Peter, 1987-
Author Jegen John Peter, 1987-
Format: Books
Call Number CP 031342 ra
Publication Date 2013
Thesis (Sarjana Sains (Perancangan dan Pengangkutan)) - Universiti Teknologi Malaysia, 2013

The ten principles behind great customer experiences

2024-06-20T04:19:29Z

by Watkinson, Matt
Author Watkinson, Matt
Format: Books
Call Number HF5415.5 W385 2013
Publisher Pearson Education,
Publication Date 2013
ISBN 9780273775089 9780273775980

Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking

2024-06-20T04:19:29Z

by Tavakoli, Zohreh Bang, 1984-
Author Tavakoli, Zohreh Bang, 1984-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5548.32 Z647 2013 raf
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) - UniversitiTeknologi Malaysia, 2013

Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking

2024-06-20T04:19:29Z

by Tavakoli, Zohreh Bang, 1984-
Author Tavakoli, Zohreh Bang, 1984-
Format: Books
Call Number CP 032705 ra
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2013

Masa menunggu dan kepuasan pelanggan

2024-06-20T04:19:29Z

by Nur Hanim Aina Hassim, 1989-
Author Nur Hanim Aina Hassim, 1989-, Mat Naim Abdullah, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number HF5415.335 N8743 2013 raf
Publication Date 2013
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2013

Masa menunggu dan kepuasan pelanggan

2024-06-20T04:19:29Z

by Nur Hanim Aina Hassim, 1989-
Author Nur Hanim Aina Hassim, 1989-
Format: Books
Call Number CP 033070 ra
Publication Date 2013
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2013

Improving performance and enhancing competitiveness : In search of innovative solutions

2024-06-20T04:19:29Z

by Siti Nabiha Abdul Khalid, editor
Author Siti Nabiha Abdul Khalid, editor, Fathyah Hashim, Richardson, Christopher, editor
Format: Books
Call Number HD58.9 I47 2013
Publisher Penerbit Universiti Sains Malaysia,
Publication Date 2013
ISBN 9789838615839

Consumer perception toward hypermarket store image

2024-06-20T04:19:29Z

by Chew, Wan Leng, 1989- author
Author Chew, Wan Leng, 1989- author, Rohaizat Baharun supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 C44 2012 raf
Publication Date 2012
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

Bank selection criteria : a study in Taman Universiti, Skudai

2024-06-20T04:19:29Z

by Farah Farina Jalil, 1989-, author
Author Farah Farina Jalil, 1989-, author, Saif Ur Rehman Khan, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HG1616.C87 F37 2012 raf
Publication Date 2012
Project Paper (Sarjana Muda Perakaunan) - Universiti Teknologi Malaysia, 2012

Modern analysis of customer surveys : with applications using R

2024-06-20T04:19:29Z

by Kenett, Ron
Author Kenett, Ron, Salini, Silvia
Format: Books
Call Number HF5415.335 M634 2012
Publisher John Wiley & Sons,
Publication Date 2012
ISBN 9780470971284

Service quality, customer satisfaction and customer loyalty : a case study in Watson's Personal Care Store, Taman Universiti, Skudai, Johor

2024-06-20T04:19:29Z

by Ang, Chin Chin, 1989- author
Author Ang, Chin Chin, 1989- author, Inda Sukati, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.525 A54 2012 raf
Publication Date 2012
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

Service quality, customer satisfaction and customer loyalty : a case study in Watson's Personal Care Store, Taman Universiti, Skudai, Johor

2024-06-20T04:19:29Z

by Ang, Chin Chin, 1989- author
Author Ang, Chin Chin, 1989- author, Inda Sukati, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058086 ra
Publication Date 2012
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

Innovative pricing strategies to increase profits

2024-06-20T04:19:29Z

by Marburger, Daniel.
Author Marburger, Daniel.
Format: Books
Call Number HF5416.5 M372 2012
Publisher Business Expert Press,
Publication Date 2012
ISBN 9781606493816

Credibility of blogs and its influence on consumer decision making : undergraduates perception towards blogs

2024-06-20T04:19:29Z

by Ong, Chin Yang, 1989-, author
Author Ong, Chin Yang, 1989-, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 O543 2012 raf
Publication Date 2012
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

Credibility of blogs and its influence on consumer decision making : undergraduates perception towards blogs

2024-06-20T04:19:29Z

by Ong, Chin Yang, 1989-, author
Author Ong, Chin Yang, 1989-, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 063008 ra
Publication Date 2012
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2012

Double your business : how to break through the barriers to higher growth, turnover and profit

2024-06-20T04:19:29Z

by Duncan, Lee
Author Duncan, Lee
Format: Books
Call Number HD62.7 D856 2012
Publisher FT Pr.,
Publication Date 2012
ISBN 9780273759492

The relationship between lifestyle and store attribute with customer satisfaction and loyalty in hypermarket industry in Iran

2024-06-20T04:19:29Z

by Nafiseh Eshghi Golbaz, 1976-
Author Nafiseh Eshghi Golbaz, 1976-, Abu Bakar Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 N345 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) – Universiti Teknologi Malaysia, 2012

The relationship between lifestyle and store attribute with customer satisfaction and loyalty in hypermarket industry in Iran

2024-06-20T04:19:29Z

by Nafiseh Eshghi Golbaz, 1976-
Author Nafiseh Eshghi Golbaz, 1976-
Format: Books
Call Number CP 032367 ra
Publication Date 2012
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) – Universiti Teknologi Malaysia, 2012

Winning the customer : turn consumers into fans and get them to spend more

2024-06-20T04:19:29Z

by Imbriano, Lou
Author Imbriano, Lou
Format: Books
Call Number HF5415 I43 2012
Publisher McGraw-Hill,
Publication Date 2012
ISBN 9780071775267

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2024-06-20T04:19:29Z

by Soudagar, Reza
Author Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker
Format: Books
Call Number HF5415.335 S684 2012
Edition 1st ed.
Publisher McGraw-Hill,
Publication Date 2012
ISBN 9780071786973

The Apple experience : the secrets of delivering insanely great customer service

2024-06-20T04:19:29Z

by Gallo, Carmine
Author Gallo, Carmine
Format: Books
Call Number HF5415.5 G35 2012
Edition 1st ed.
Publisher McGraw-Hill,
Publication Date 2012
ISBN 9780071793209

International graduate students satisfaction towards the services provided by Universiti Teknologi Malaysia

2024-06-20T04:19:29Z

by Sallau Zainab Muhammad, 1972-
Author Sallau Zainab Muhammad, 1972-, Lokman Mohd. Tahir, supervisor, Fakulti Pendidikan
Format: Books
Call Number HF5415.335 S25 2012 raf
Publication Date 2012
Thesis (Sarjana Pendidikan (Pengurusan dan Pentadbiran)) - Universiti Teknologi Malaysia, 2012

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor

2024-06-20T04:19:29Z

by Ravindran Raman, 1968-
Author Ravindran Raman, 1968-
Format: Books
Call Number CP 031841 ra
Publication Date 2011
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) – Universiti Teknologi Malaysia, 2011

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor

2024-06-20T04:19:29Z

by Ravindran Raman, 1968-
Author Ravindran Raman, 1968-, Nik Hasnaa Nik Mahmood, supervisor, Fakulti Pengurusan
Format: Books
Call Number HF5415.5 R38 2011 raf
Publication Date 2011
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) – Universiti Teknologi Malaysia, 2011

The relationship between brand equity and customer satisfaction in coffee industry

2024-06-20T04:19:29Z

by Chong, Yik Fei, author
Author Chong, Yik Fei, author, Mohamed Fuad Ahmad, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.1255 C466 2011 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Service quality, customer satisfaction, and word-of-mouth in Goodhope Hotel

2024-06-20T04:19:29Z

by Buvaaneswari Ramachandaran, author
Author Buvaaneswari Ramachandaran, author, Md. Mohar Mohamad, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 B88 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Cause attributes that influence consumers' purchasing intention

2024-06-20T04:19:29Z

by Berlina Dolores Doyou, author
Author Berlina Dolores Doyou, author, Khalil Md. Nor, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 B47 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Customer satisfaction in fast food industry : a case study of McDonald in Skudai, Johor

2024-06-20T04:19:29Z

by Norhidayatul Asikin Musa, author
Author Norhidayatul Asikin Musa, author, Amit Joshi, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 N64 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Acceptance of potential customer on elissa smart doll : a model of technology commercialization

2024-06-20T04:19:29Z

by Tan, She Wern, author
Author Tan, She Wern, author, Kamariah Ismail, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T367 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Analysis of customer-perceived service quality, customer satisfaction and loyalty : a case study of Malayan Banking Berhad (MAYBANK), Skudai

2024-06-20T04:19:29Z

by Ong, Qian Min, author
Author Ong, Qian Min, author, Amit Joshi, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 O54 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Relationship between perceived service quality, customer satisfaction and customer loyalty toward food restaurant

2024-06-20T04:19:29Z

by Tyo, Chin Hao, author
Author Tyo, Chin Hao, author, Noor Hazarina Hashim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T96 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Customer satisfaction towards service quality of Bank Islam Malaysia Berhad and Bank Muamalat Malaysia Berhad in Segamat, Johor

2024-06-20T04:19:29Z

by Ho, Mei Yan, author
Author Ho, Mei Yan, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 H66 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Comparison on service quality between international and domestic fast food restaurant

2024-06-20T04:19:29Z

by Anthony Zainathan Zainathan, author
Author Anthony Zainathan Zainathan, author, Delma Poniman, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 A584 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Factors of brand influence purchase intention : a study among lap-top on the student of University Technology Malaysia

2024-06-20T04:19:29Z

by Wang, Ye, author
Author Wang, Ye, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.3 W364 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Young women spending on beauty product or service

2024-06-20T04:19:29Z

by Khor, Soke Fang, 1988- author
Author Khor, Soke Fang, 1988- author, Norhayati Mohmad Zakwan @ Zakuan, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 K46 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer perception on service quality of bank and its customer satisfaction

2024-06-20T04:19:29Z

by Ng, Yan Ting, author
Author Ng, Yan Ting, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 N49 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer perception on airline service at KLIA

2024-06-20T04:19:29Z

by Tan, Mee Kim, author
Author Tan, Mee Kim, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058069 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

A study on international student satisfaction towards service quality at Perpustakaan Sultanah Zanariah University Technology Malaysia

2024-06-20T04:19:29Z

by Tan, Sing Lin, author
Author Tan, Sing Lin, author, Kamaruzzaman Abd. Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058168 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Comparison on service quality between international and domestic fast food restaurant

2024-06-20T04:19:29Z

by Anthony Zainathan Zainathan, author
Author Anthony Zainathan Zainathan, author, Delma Poniman, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058131 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer satisfaction towards service quality of Bank Islam Malaysia Berhad and Bank Muamalat Malaysia Berhad in Segamat, Johor

2024-06-20T04:19:29Z

by Ho, Mei Yan, author
Author Ho, Mei Yan, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058004 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Public's perspective : problems associate with internet banking

2024-06-20T04:19:29Z

by Guo, Qu Qiao, author
Author Guo, Qu Qiao, author, Nik Intan Norhan Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058006 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer demand for fast fashion industry : demand on prices update rate design and brand

2024-06-20T04:19:29Z

by Li, Kai, author
Author Li, Kai, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L55 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer demand for fast fashion industry : demand on prices update rate design and brand

2024-06-20T04:19:29Z

by Li, Kai, author
Author Li, Kai, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058056 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Foreign students' satisfaction with quality of education and facilities : a study in FPPSM, UTM

2024-06-20T04:19:29Z

by Low, Jun Wei, author
Author Low, Jun Wei, author, Lim, Guan Choo, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L69 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

How to market to people not like you : "know it or blow it" rules for reaching diverse customers

2024-06-20T04:19:29Z

by McDonald, Kelly, 1961-
Author McDonald, Kelly, 1961-
Format: Books
Call Number HF5415 M3795 2011
Publisher Wiley,
Publication Date 2011
ISBN 9780470879009

Now, build a great business! : 7 ways to maximize your profits in any market

2024-06-20T04:19:29Z

by Thompson, Mark.
Author Thompson, Mark., Tracy, Brian
Format: Books
Call Number HD57.7 T464 2011
Edition 1st ed.
Publisher McGraw-Hill,
Publication Date 2011
ISBN 9780814416976

A study on the mediating and moderating effect between service quality, customer satisfaction and customer loyalty in hotel industry

2024-06-20T04:19:29Z

by Lee, Ai Wei, author
Author Lee, Ai Wei, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L44 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

An analysis of the relationship between e-service quality and e-loyalty with e-satisfaction and e-trust as mediators in the context of online auction

2024-06-20T04:19:29Z

by Leong, Shi Hao, author
Author Leong, Shi Hao, author, Amit Joshi, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5478 L46 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

A study on international student satisfaction towards service quality at Perpustakaan Sultanah Zanariah University Technology Malaysia

2024-06-20T04:19:29Z

by Tan, Sing Lin, author
Author Tan, Sing Lin, author, Kamaruzzaman Abd. Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T363 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer perception on airline service at KLIA

2024-06-20T04:19:29Z

by Tan, Mee Kim, author
Author Tan, Mee Kim, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T366 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer's perception of e-banking services for Maybank in Kuching, Sarawak

2024-06-20T04:19:29Z

by Liaw, Chai Wui, author
Author Liaw, Chai Wui, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L53 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

The relationship between mobile service quality and customer satisfaction : a study on UTM students

2024-06-20T04:19:29Z

by Chai, Yee Wen, 1988- author
Author Chai, Yee Wen, 1988- author, Ahmad Jusoh, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 C43 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Public's perspective : problems associate with internet banking

2024-06-20T04:19:29Z

by Guo, Qu Qiao, author
Author Guo, Qu Qiao, author, Nik Intan Norhan Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HG1708.7 G86 2011 raf
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Perceived service quality and its relationship with satisfaction

2024-06-20T04:19:29Z

by Wong, Yew Choong, author
Author Wong, Yew Choong, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 056722 ra
Publisher Universiti Teknologi Malaysia ,
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

The relationship between mobile service quality and customer satisfaction : a study on UTM students

2024-06-20T04:19:29Z

by Chai, Yee Wen, 1988-, author
Author Chai, Yee Wen, 1988-, author, Ahmad Jusoh, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058060 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer perception on service quality of bank and its customer satisfaction

2024-06-20T04:19:29Z

by Ng, Yan Ting, author
Author Ng, Yan Ting, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058019 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Customer's perception of e-banking services for Maybank in Kuching, Sarawak

2024-06-20T04:19:29Z

by Liaw, Chai Wui, author
Author Liaw, Chai Wui, author, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058036 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Young women spending on beauty product or service

2024-06-20T04:19:29Z

by Khor, Soke Fang, 1988- author
Author Khor, Soke Fang, 1988- author, Norhayati Mohmad Zakwan @ Zakuan, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058075 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Mengkaji tahap kepuasan pelajar terhadap kualiti perkhidmatan kaunter di pejabat FPPSM, UTM Skudai, Johor

2024-06-20T04:19:29Z

by Khairiah Osman, 1988- author
Author Khairiah Osman, 1988- author, Hakimah Muhammad Zin, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058025 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Foreign students' satisfaction with quality of education and facilities : a study in FPPSM, UTM

2024-06-20T04:19:29Z

by Low, Jun Wei, author
Author Low, Jun Wei, author, Lim, Guan Choo supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058041 ra
Publication Date 2011
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Organizational behavior : improving performance and commitment in the workplace

2024-06-20T04:19:29Z

by Colquitt, Jason
Author Colquitt, Jason, Lepine, Jeffery A., Wesson, Michael J.
Format: Books
Call Number HD58.7 C63 2011
Edition 2nd ed.
Publisher McGraw-Hill,
Publication Date 2011
ISBN 9780078137174

The customer signs your paycheck

2024-06-20T04:19:29Z

by Cooper, Frank. 1938-
Author Cooper, Frank. 1938-
Format: Books
Call Number HF5415.5 C664 2010
Publisher McGraw-Hill,
Publication Date 2010
ISBN 9780071632881

Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry

2024-06-20T04:19:29Z

by Sangeetha Balasubramaniam
Author Sangeetha Balasubramaniam, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 S26 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2010

Winning with customers : a playbook for B2B

2024-06-20T04:19:29Z

by Pigues, D. Keith
Author Pigues, D. Keith, Alderman, Jerry D.
Format: Books
Call Number HF5415.5 P54 2010
Publisher Wiley,
Publication Date 2010
ISBN 9780470547991

Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry

2024-06-20T04:19:29Z

by Sangeetha Balasubramaniam
Author Sangeetha Balasubramaniam
Format: Books
Call Number CP 031820 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) – Universiti Teknologi Malaysia, 2010

Kajian tahap kepuasan pelanggan terhadap kualiti perkhidmatan fasiliti bangunan tempat kerja di Putrajaya

2024-06-20T04:19:29Z

by Ismail Abdullah, 1960-
Author Ismail Abdullah, 1960-, Hishamuddin Mohd. Ali, supervisor, Fakulti Kejuruteraan dan Harta Tanah
Format: Books
Call Number HF5415.335 I86 2010 raf
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Aset dan Fasiliti)) - Universiti Teknologi Malaysia, 2010

Kajian tahap kepuasan pelanggan terhadap kualiti perkhidmatan fasiliti bangunan tempat kerja di Putrajaya

2024-06-20T04:19:29Z

by Ismail Abdullah, 1960-
Author Ismail Abdullah, 1960-
Format: Books
Call Number CP 027816 ra
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Aset dan Fasiliti)) - Universiti Teknologi Malaysia, 2010

Perceived importance of e-journals and it's association with e-satisfaction among international postgraduate students in UTM

2024-06-20T04:19:29Z

by Lek, Hsiao Yen, 1985-
Author Lek, Hsiao Yen, 1985-
Format: Books
Call Number CP 023790 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The finishing touch : how to build world-class customer service

2024-06-20T04:19:29Z

by Cram, Tony
Author Cram, Tony
Format: Books
Call Number HF5415.5 C734 2010
Publisher Financial Times Prentice Hall,
Publication Date 2010
ISBN 9780273713012

Expectations and perceptions of students for service quality in UTM sports complex

2024-06-20T04:19:29Z

by Ooi,Sher Yeen, 1986
Author Ooi,Sher Yeen, 1986, Hishamuddin Mohd. Ali, supervisor, Fakulti Kejuruteraan dan Harta Tanah
Format: Books
Call Number HF5415.5 O55 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2010

Expectations and perceptions of students for service quality in UTM sports complex

2024-06-20T04:19:29Z

by Ooi,Sher Yeen, 1986
Author Ooi,Sher Yeen, 1986, Hishamuddin Mohd. Ali, supervisor, Fakulti Kejuruteraan dan Harta Tanah
Format: Books
Call Number CP 025062 ra
Publication Date 2010
Thesis (Sarjana Pengurusan Aset dan Fasiliti) - Universiti Teknologi Malaysia, 2010

Perceived importance of e-journals and it's association with e-satisfaction among international postgraduate students in UTM

2024-06-20T04:19:29Z

by Lek, Hsiao Yen, 1985-
Author Lek, Hsiao Yen, 1985-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L45 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry

2024-06-20T04:19:29Z

by Tee, Chai Huat, 1975-
Author Tee, Chai Huat, 1975-, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 T44 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry

2024-06-20T04:19:29Z

by Tee, Chai Huat, 1975-
Author Tee, Chai Huat, 1975-
Format: Books
Call Number CP 024182 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The relationship between customer satisfaction, brand image and customer loyalty from the perspective of Proton's customers

2024-06-20T04:19:29Z

by Yeoh, Hooi Chin, 1985-
Author Yeoh, Hooi Chin, 1985-, Ahmad Jusoh, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 Y46 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universit Teknologi Malaysia, 2010

The relationship between customer satisfaction, brand image and customer loyalty from the perspective of Proton's customers

2024-06-20T04:19:29Z

by Yeoh, Hooi Chin, 1985-
Author Yeoh, Hooi Chin, 1985-
Format: Books
Call Number CP 023921 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The relationship between services quality and international student's satisfaction in higher education institution

2024-06-20T04:19:29Z

by Yew, Yit Hooi, 1981-
Author Yew, Yit Hooi, 1981-, Ahmad Jusoh, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 Y49 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The relationship between services quality and international student's satisfaction in higher education institution

2024-06-20T04:19:29Z

by Yew, Yit Hooi, 1981-
Author Yew, Yit Hooi, 1981-
Format: Books
Call Number CP 023924 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

Operations rules : delivering customer value through flexible operations

2024-06-20T04:19:29Z

by Simchi-Levi, David
Author Simchi-Levi, David
Format: Books
Call Number HD38.5 S565 2010
Publisher MIT Press,
Publication Date 2010
ISBN 9780262014748

Construction stakeholder management

2024-06-20T04:19:29Z

by Chinyio, Ezekiel
Author Chinyio, Ezekiel, Olomolaiye, Paul
Format: Books
Call Number HD30.28 C66 2010
Publisher Wiley-Blackwell,
Publication Date 2010
ISBN 9781405180986

Customer-perceived service quality in fast food restaurants and their relationship with customer satisfaction and purchase intentions

2024-06-20T04:19:29Z

by Seng, Sook Min
Author Seng, Sook Min, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 S46 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Customer retention in hotel industry

2024-06-20T04:19:29Z

by Wee, Shiaw Hung
Author Wee, Shiaw Hung, Abu Bakar Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 W44 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Kepuasan pelanggan dalaman terhadap fasiliti fizikal dan perkhidmatan di kompleks sukan UTM

2024-06-20T04:19:29Z

by Siti Sarah Mohd. Azlan, 1985-
Author Siti Sarah Mohd. Azlan, 1985-, Hishamuddin Mohd. Ali, supervisor, Shahabudin Abdullah, supervisor, Fakulti Kejuruteraan dan Sains Geoinformasi
Format: Books
Call Number TS177 S63 2009 raf
Publication Date 2009
Thesis (Sarjana Sains (Pengurusan Fasiliti)) - Universiti Teknologi Malaysia, 2009

Organizational behavior : improving performance and commitment in the workplace

2024-06-20T04:19:29Z

by Colquitt, Jason A.
Author Colquitt, Jason A., Lepine, Jeffery A., Wesson, Michael J.
Format: Books
Call Number HD58.7 C64 2009
Publisher McGraw-Hill/Irwin,
Publication Date 2009
ISBN 9780073530086

The effects of river pollution in consumers' housing preferences

2024-06-20T04:19:29Z

by Asma' Firdaus Samsudi
Author Asma' Firdaus Samsudi, Hasmah Abu Zarin, Fakulti Kejuruteraan dan Sains Geoinformasi
Format: Books
Call Number TD420 A86 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2009

To identify factors which leads to online customer satisfaction towards E-commerce

2024-06-20T04:19:29Z

by Presnah Kumaran
Author Presnah Kumaran, Khalil Md. Nor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5548.32 P744 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Factors affecting customers perception in choosing mobile service provider

2024-06-20T04:19:29Z

by Kavitha Viswalingam
Author Kavitha Viswalingam, Abu Bakar Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 K39 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM

2024-06-20T04:19:29Z

by Liew, Ka Ling
Author Liew, Ka Ling, Hisamuddin Md. Som, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 L54 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Public transport and its users : the passenger's perspective in planning and customer care

2024-06-20T04:19:29Z

by Schiefelbusch, Martin
Author Schiefelbusch, Martin, Dienel, Hans-Liudger, 1961-
Format: Books
Call Number HE147.65 S34 2009
Publisher Ashgate,
Publication Date 2009
ISBN 9780754674474

Mass customization for personalized communication environments : integrating human factors

2024-06-20T04:19:29Z

by Mourlas, Constantinos
Author Mourlas, Constantinos
Format: Books
Call Number HF5415.335 M37 2010
Publisher IGI Global,
Publication Date 2009
ISBN 9781605662602

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

2024-06-20T04:19:29Z

by Hayes, Bob E., 1963-
Author Hayes, Bob E., 1963-
Format: Books
Call Number HF5415.335 H39 2008
Edition 3rd ed.
Publisher ASQ Quality Press,
Publication Date 2008
ISBN 9780873897433

Consumer evaluations of brand imitations : a case study in Labuan Federal Territory

2024-06-20T04:19:29Z

by Noor Nadrah Ag. Jair
Author Noor Nadrah Ag. Jair, Rohazat Baharun, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 N66 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

The client always has the right of way : traffic rules for client-oriented thinking and working

2024-06-20T04:19:29Z

by Kuiper, Ammy
Author Kuiper, Ammy
Format: Books
Call Number HF5415.335 K85 2008
Publisher Thema Publishing,
Publication Date 2008
ISBN 9789058715029

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers

2024-06-20T04:19:29Z

by Laughlin, Sara, 1949-
Author Laughlin, Sara, 1949-, Wilson, Ray W.
Format: Books
Call Number Z678 L38 2008 f
Publisher American Library Association,
Publication Date 2008
ISBN 9780838909522

Services quality, overall satisfaction and intended discretionary collaborative behaviour : an empirical study of MBA graduates

2024-06-20T04:19:29Z

by Huam, Hon Tat
Author Huam, Hon Tat, Universiti Teknologi Malaysia. Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 H83 2008 af
Publisher Penerbit UTM,
Publication Date 2008
ISBN 9789673537280

Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley

2024-06-20T04:19:29Z

by Faizah Abu Bakar
Author Faizah Abu Bakar, Aminah Md. Yusof, supervisor
Format: Computer file
Call Number CP 016914 ra
Publisher Universiti Teknologi Malaysia,
Publication Date 2008
Thesis (Sarjana Pengurusan Pembinaan)) - Universiti Teknologi Malaysia, 2008

Clients driving innovation

2024-06-20T04:19:29Z

by Brandon, P. S. (Peter S.)
Author Brandon, P. S. (Peter S.), Lu, Shu-Ling
Format: Books
Call Number TH153 C54 2008
Publisher Wiley-Blackwell,
Publication Date 2008
ISBN 9781405175661

The effect of satisfaction and self-image congruity on brand preference : a study case of Malaysia mobile phone

2024-06-20T04:19:29Z

by Tan, Wei Liann
Author Tan, Wei Liann, Rohaizat Baharun, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T365 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs

2024-06-20T04:19:29Z

by Price, Bill
Author Price, Bill, Jaffe, David, 1963-
Format: Books
Call Number HF5415.335 P75 2008
Publisher Jossey-Bass,
Publication Date 2008
ISBN 9780470189085

What's the secret? : to providing a world-class customer experience

2024-06-20T04:19:29Z

by DiJulius, John R.
Author DiJulius, John R.
Format: Books
Call Number HF5415.5 D55 2008
Publisher Wiley,
Publication Date 2008
ISBN 9780470196120

From customer retention to a holistic stakeholder management system : living a vision

2024-06-20T04:19:29Z

by Huber, Margit
Author Huber, Margit, OGorman, Susanne
Format: Books
Call Number HF5415.5 F756 2008
Publisher Springer,
Publication Date 2008
ISBN 9783540774297

Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley

2024-06-20T04:19:29Z

by Faizah Abu Bakar
Author Faizah Abu Bakar, Aminah Md. Yusof, supervisor
Format: Books
Call Number HF5415.335 F36 2008 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2008
Thesis (Sarjana Pengurusan Pembinaan)) - Universiti Teknologi Malaysia, 2008

Customer satisfaction and service quality challenges and issues in Malaysia

2024-06-20T04:19:29Z

by Mohd. Effandi Yusoff author
Author Mohd. Effandi Yusoff author, Ahmad Sharifuddin Shamsuddin author, Norzaidahwati Zaidin author, Rohaizat Baharun author, Huam, Hon Tat author
Format: Books
Call Number HF5415.5 C878 2008 a
Edition First edition
Publisher Penerbit Universiti Teknologi Malaysia,
Publication Date 2008
ISBN 9789835206979

Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai

2024-06-20T04:19:29Z

by Hiew, Sok Fen
Author Hiew, Sok Fen, Mohd. Shoki Md. Arif, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 H546 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

Tahap kepuasan dan kesesuaian kemudahan bagi golongan orang kurang upaya di Pusat Bandar Seksyen 52, Petaling Jaya

2024-06-20T04:19:29Z

by Faiwos Abd. Hamid
Author Faiwos Abd. Hamid
Format: Books
Call Number HF5415.335 F34 2007 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Sarjana Sains (Pentadbiran dan Pembangunan Tanah) - Universiti Teknologi Malaysia, 2007

Human sigma : managing the employee-customer encounter

2024-06-20T04:19:29Z

by Fleming, John Howland
Author Fleming, John Howland, Asplund, Jim
Format: Books
Call Number HF5415.5 F53 2007
Publisher Gallup Press,
Publication Date 2007
ISBN 9781595620163

A study of service quality from the perspective of customers at Hong Leong Bank Jalan Wong Ah Fook, Johor Bahru

2024-06-20T04:19:29Z

by So, Poo Ann
Author So, Poo Ann
Format: Books
Call Number HG1616.C87 S66 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2007

Manufacturing cycle time reduction : a case study at ABC Company

2024-06-20T04:19:29Z

by Theresa, Lourdes
Author Theresa, Lourdes, Lim, Guan Choo, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 T44 2007 raf
Publication Date 2007
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2007

The determinant of customer satisfaction in convenience stores : (a case study of 7-Eleven in Permas Jaya)

2024-06-20T04:19:29Z

by Ling, Shu Fen
Author Ling, Shu Fen
Format: Books
Call Number HF5415.335 L56 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2007

Translating the voice of the customer in to preliminary design specifications

2024-06-20T04:19:29Z

by Brackin, Margueritte Patricia Dodd
Author Brackin, Margueritte Patricia Dodd
Format: Books
Call Number HF5415.5 B73 1997 rf
Publisher Georgia Institute of Technology
Publication Date 2007 1997
Thesis (Ph.D) - Georgia Institute of Technology, 2007

The golden apple : how to grow opportunity and harvest success

2024-06-20T04:19:29Z

by Aaronson, Kathy
Author Aaronson, Kathy
Format: Books
Call Number HF5438.25 A27 2006
Publisher John Wiley & Sons,
Publication Date 2006
ISBN 9780471777823

A study service quality from the perspective of customer at Public Bank, Taman Ungku Tun Aminah, Skudai, Johor

2024-06-20T04:19:29Z

by Rachel Shemila Marisinapen
Author Rachel Shemila Marisinapen
Format: Books
Call Number HF5415.5 R32 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan Teknologi) - Universiti Teknologi Malaysia, 2006

Determinants of customer satisfaction of OCBC Bank (Malaysia) Berhad, Seremban

2024-06-20T04:19:29Z

by Yow, Siew King
Author Yow, Siew King
Format: Books
Call Number HF5415.335 Y68 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Go the extra mile. Workbook 4

2024-06-20T04:19:29Z

by McDermott, Genevieve
Author McDermott, Genevieve
Format: Books
Call Number HF5415.5 G67 2006
Publisher Thomson Learning,
Publication Date 2006
ISBN 9781423950707

Meet your customers' needs. Workbook 2

2024-06-20T04:19:29Z

by McDermott, Genevieve
Author McDermott, Genevieve
Format: Books
Call Number HF5415.5 M43 2006
Publisher Thomson Learning,
Publication Date 2006
ISBN 9781423950684

Orthogonal-curvilinear grid generation for Johor river estuary

2024-06-20T04:19:29Z

by Choo, Annie Hui Shien
Author Choo, Annie Hui Shien
Format: Visual Materials
Call Number MFL 13701
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Kejuruteraan Awam) - Universiti Teknologi Malaysia, 2006

Global sourcing in Alstom power Asia Pacific Sdn. Bhd. (MYAP) for achieving competitive advantage

2024-06-20T04:19:29Z

by Wong Tin Choy
Author Wong Tin Choy
Format: Books
Call Number HF 5415.5 rf W66 2006
Publisher Universiti Teknologi Malaysia
Publication Date 2006
Thesis (Masters in Enginering Business Management), University of Warwick, 2006

Factors influencing international students satisfaction in choosing Malaysian private higher educational institutions as their study destination

2024-06-20T04:19:29Z

by Siti Falindah Padlee
Author Siti Falindah Padlee, Rohaizat Baharun, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 S43 2006 raf
Publication Date 2006
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2006

The art of pricing : how to find the hidden profits to grow your business

2024-06-20T04:19:29Z

by Rafi Mohammed
Author Rafi Mohammed
Format: Books
Call Number HF5416.5 M64 2005
Edition 1st ed.
Publisher Crown Business,
Publication Date 2006 2005
ISBN 9781400080939

When your customer wins, you can't lose

2024-06-20T04:19:29Z

by Collis, Jack
Author Collis, Jack
Format: Books
Call Number HF5415.335 C64 2006
Publisher Leads Press,
Publication Date 2006
ISBN 9788131903230

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

2024-06-20T04:19:29Z

by Kong, Bee Lian
Author Kong, Bee Lian
Format: Books
Call Number HF5415.335 K66 2006 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Measuring customer satisfaction in Airline Industry : a case study of Malaysia Airline (MAS) at Sultan Ismail International Airport, Johor Darul Takzim

2024-06-20T04:19:29Z

by Wong, Hee Ching
Author Wong, Hee Ching
Format: Books
Call Number HF5415.335 W67 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Get to know your customer. Workbook 1

2024-06-20T04:19:29Z

by McDermott, Genevieve
Author McDermott, Genevieve
Format: Books
Call Number HF5415.5 G47 2006
Publisher Thomson Learning,
Publication Date 2006
ISBN 9781423950820

Researching health care consumers : critical approaches

2024-06-20T04:19:29Z

by Burr, Jennifer
Author Burr, Jennifer, Nicolson, Paula
Format: Books
Call Number R727.3 R47 2005
Publisher Palgrave Macmillan,
Publication Date 2005
ISBN 9781403905130

Heavy metal study in southeast Pahang peat swamp forest

2024-06-20T04:19:29Z

by Chung, Yi Fan
Author Chung, Yi Fan
Format: Visual Materials
Call Number MFL 13425
Publisher Universiti Teknologi Malaysia,
Publication Date 2005
Project Paper (Sarjana Muda Kejuruteraan Awam) - Universiti Teknologi Malaysia, 2005

Customer service : career success through customer satisfaction

2024-06-20T04:19:29Z

by Timm, Paul R.
Author Timm, Paul R.
Format: Books
Call Number HF5415.5 T55 2005
Edition 3rd ed.
Publisher Pearson/Prentice Hall,
Publication Date 2005
ISBN 9780131779969

Service quality : research perspectives

2024-06-20T04:19:29Z

by Schneider, Benjamin, 1938-
Author Schneider, Benjamin, 1938-, White, Susan S.
Format: Books
Call Number HF5415.5 S334 2004
Publisher Sage Publications,
Publication Date 2004
ISBN 9780761921462

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

2024-06-20T04:19:29Z

by Thompson, Harvey
Author Thompson, Harvey
Format: Books
Call Number HF5415.525 T46 2004
Publisher Paerson Education,
Publication Date 2004
ISBN 9780131453562

Simply better : winning and keeping customers by delivering what matters most

2024-06-20T04:19:29Z

by Barwise, Patrick
Author Barwise, Patrick, Meehan, Sean
Format: Books
Call Number HF5415.335 B37 2004
Publisher Harvard Business School Press,
Publication Date 2004
ISBN 9780875843988

Customer behavior : a managerial perspective

2024-06-20T04:19:29Z

by Sheth, Jagdish N.
Author Sheth, Jagdish N., Mittal, Banwari
Format: Books
Call Number HF5415.32 S54 2004
Edition 2nd ed.
Publisher Thomson/South-Western,
Publication Date 2004
ISBN 9780030343360

The dollarization discipline : how smart companies create customer value... and profit from it

2024-06-20T04:19:29Z

by Fox, Jeffrey J., 1945-
Author Fox, Jeffrey J., 1945-, Gregory, Richard C., 1965-
Format: Books
Call Number HF5415.15 F69 2004
Publication Date 2004
ISBN 9780471659501

Service strategy : management moves for customer results

2024-06-20T04:19:29Z

by Horovitz, Jacques, 1947-
Author Horovitz, Jacques, 1947-
Format: Books
Call Number HF5415.5 H674 2004
Edition 2nd ed.
Publisher Prentice Hall/Financial Times,
Publication Date 2004
ISBN 9780273675839

Clued in : how to keep customers coming back again and again

2024-06-20T04:19:29Z

by Carbone, Lewis P.
Author Carbone, Lewis P.
Format: Books
Call Number HF5415.5 C367 2004
Publisher FT Prentice Hall,
Publication Date 2004
ISBN 0131015508035

Value-based marketing for bottom-line success : 5 steps to creating customer value

2024-06-20T04:19:29Z

by DeBonis, J. Nicholas
Author DeBonis, J. Nicholas, Balinski, Eric W., Allen, Philip E.
Format: Books
Call Number HF5415.13 D38 2003
Publisher McGraw Hill,
Publication Date 2003
ISBN 9780071396561

Magnetic service : the secrets of creating passionately devoted customers

2024-06-20T04:19:29Z

by Bell, Chip R.
Author Bell, Chip R., Bell, Bilijack R.
Format: Books
Call Number HF5415.5 B43 2003
Publisher Berrett- Koehler Pubs,
Publication Date 2003
ISBN 9781576752364

The breakthrough zone

2024-06-20T04:19:29Z

by Andrews, Mac
Author Andrews, Mac, Langmaid, Roy, 1946-
Format: Books
Call Number HD58.8 A52 2003
Publisher John Wiley,
Publication Date 2003
ISBN 9780470855393

How to measure customer satisfaction

2024-06-20T04:19:29Z

by Hill, Nigel, 1952-
Author Hill, Nigel, 1952-, Brierley, John, MacDougall, Rob
Format: Books
Call Number HF5415.335 H54 2003
Edition 2nd ed.
Publisher Gower,
Publication Date 2003
ISBN 9780566085956

Market-driven management : how to define, develop, and deliver customer value

2024-06-20T04:19:29Z

by Webster, Frederick E.
Author Webster, Frederick E.
Format: Books
Call Number HF5415.13 .W47 2002
Edition 2nd ed.
Publisher John Wiley & Sons,
Publication Date 2002
ISBN 9780471236931

Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes

2024-06-20T04:19:29Z

by Allen, Derek R., 1959-
Author Allen, Derek R., 1959-, Wilburn, Morris, 1953-
Format: Books
Call Number HF5415.335 A444 2002
Publisher ASQ Quality Press,
Publication Date 2002
ISBN 9780873895019

College student satisfaction: marketing's approach for evaluating higher education

2024-06-20T04:19:29Z

by Hampton, G. M.
Author Hampton, G. M.
Format: Books
Call Number MAK 17411
Publication Date 2002

The ten demandments : rules to live by in the age of the demanding consumer

2024-06-20T04:19:29Z

by Mooney, Kelly
Author Mooney, Kelly, Bergheim, Laura, 1962-
Format: Books
Call Number HF5415.5 M66 2002
Publisher McGraw-Hill,
Publication Date 2002
ISBN 9780071427357

Total access : giving customers what they want in an anytime, anywhere world

2024-06-20T04:19:29Z

by McKenna, Regis
Author McKenna, Regis
Format: Books
Call Number HF5415.5 M35 2002
Publication Date 2002
ISBN 9781578512447

Capturing client requirements in construction projects

2024-06-20T04:19:29Z

by Kamara, John M.
Author Kamara, John M., Anumba, Chimay J., Evbuomwan, Nosa F. O.
Format: Books
Call Number HD9715 K35 2002
Publisher Thomas Telford,
Publication Date 2002
ISBN 9780727731036

Emotion marketing : the hallmark way of winning customers for life

2024-06-20T04:19:29Z

by Robinette, Scott
Author Robinette, Scott, Brand, Claire
Format: Books
Call Number HF5415 R55 2001
Publisher McGraw-Hill,
Publication Date 2001
ISBN 9780071364140

Delivering satisfaction and service quality : a customer-based approach for libraries

2024-06-20T04:19:29Z

by Hernon, Peter
Author Hernon, Peter, Whitman, John R.
Format: Books
Call Number Z711 H47 2001 f
Publisher American Library Association,
Publication Date 2001
ISBN 9780838907894

The customer delight principle : exceeding customers' expectations for bottom-line success

2024-06-20T04:19:29Z

by Keiningham, Timothy L.
Author Keiningham, Timothy L., Vavra, Terry G.
Format: Books
Call Number HF5415.335 K44 2001
Publisher McGraw Hill,
Publication Date 2001
ISBN 9780658010040

Customer once, client forever : 12 tools for building lifetime business relationships

2024-06-20T04:19:29Z

by Buckingham, Richard A.
Author Buckingham, Richard A.
Format: Books
Call Number HF5415.5 B79 2001
Publisher Kiplinger Books,
Publication Date 2001
ISBN 9780938721826

Total employees' participation in quality management programs : cases from excellence award winning organizations

2024-06-20T04:19:29Z

by Khairul Baharein Mohd. Noor
Author Khairul Baharein Mohd. Noor, Asia Pacific Quality Conference (2001 : Kuala Lumpur)
Format: Books
Call Number HD62.15 K42 2001
Publisher Universiti Teknologi Malaysia,
Publication Date 2001

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

2024-06-20T04:19:29Z

by Allen, Derek R., 1959-
Author Allen, Derek R., 1959-, Rao, T. R. (Tanniru R.), 1940-
Format: Books
Call Number HF5415.335 A54 2000
Publisher ASQ Quality Press,
Publication Date 2000
ISBN 9780873894531

Speech recognition using neural network

2024-06-20T04:19:29Z

by G. Paul Devaraj G. Paul Prakasam
Author G. Paul Devaraj G. Paul Prakasam
Format: Visual Materials
Call Number MFL 12087
Publisher Universiti Teknologi Malaysia,
Publication Date 2000
Project Paper (Sarjana Muda Kejuteraan Komputer) - Universiti Teknologi Malaysia /ATMA, 2000

Processing, microstructure and mechanical properties of cast aluminium-based metal matrix composites

2024-06-20T04:19:29Z

by Chew, Kok Cheong
Author Chew, Kok Cheong
Format: Visual Materials
Call Number MFL 12150
Publisher Universiti Teknologi Malaysia,
Publication Date 2000
Thesis (Master in Engineering (Mechanical)) - Universiti Teknologi Malaysia, 2000

Designing pleasurable products : an introduction to the new human factors

2024-06-20T04:19:29Z

by Jordan, Patrick W.
Author Jordan, Patrick W.
Format: Books
Call Number TS171 J674 2000
Publisher Taylor & Francis,
Publication Date 2000
ISBN 9780415298872

Full price : competing on value in the new economy

2024-06-20T04:19:29Z

by Winninger, Thomas J.
Author Winninger, Thomas J.
Format: Books
Call Number HF5145.I57 W56 2000
Publisher Dearborn trade,
Publication Date 2000
ISBN 9780793139545

Handbook of customer satisfaction and loyalty measurement

2024-06-20T04:19:29Z

by Hill, Nigel, 1952-
Author Hill, Nigel, 1952-, Alexander, Jim
Format: Books
Call Number HF5415.335 H544 2000
Edition 2nd ed.
Publisher Gower,
Publication Date 2000
ISBN 9780566081941

SERVQUAL dalam penilaian kualiti servis sistem maklumat

2024-06-20T04:19:29Z

by Azizah Abdul Rahman
Author Azizah Abdul Rahman, Rose Alinda Alias, 1964-, National Conference on Management Science/Operations Research School of Mathematical Sciences (2000 : USM, Penang)
Format: Books
Call Number HF5415.5 A94 2000
Publication Date 2000

Penambahbaikan proses dan pendokumentasian prosedur di Unit Pergigian, Pusat Kesihatan Pelajar, Hal Ehwal Pelajar, Universiti Kebangsaan Malaysia

2024-06-20T04:19:29Z

by Ahmad Jusoh
Author Ahmad Jusoh
Format: Visual Materials
Call Number MFL 11897
Publisher Universiti Kebangsaan Malaysia,
Publication Date 2000
Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 2000

Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys

2024-06-20T04:19:29Z

by Spunt, Trevor M.
Author Spunt, Trevor M.
Format: Books
Call Number HF5415.335 S68 1999 f
Publisher Customer Service Group,
Publication Date 1999
ISBN 9780915910472

Knock your socks off selling

2024-06-20T04:19:29Z

by Gitomer, Jeffrey H.
Author Gitomer, Jeffrey H., Zemke, Ron
Format: Books
Call Number HF5415.525 G583 1999
Publisher AMACOM,
Publication Date 1999
ISBN 9780814470305

The market driven organization: understanding, attracting, and keeping valuable customers

2024-06-20T04:19:29Z

by Day, George S.
Author Day, George S.
Format: Books
Call Number HF5415.13 D39 1999
Publisher The Free Press.,
Publication Date 1999
ISBN 9780684864679

Using IFMA'S standardized facility management customer satisfaction questionnaire

2024-06-20T04:19:29Z

by International Facility Management Association
Author International Facility Management Association
Format: Books
Call Number TS155 U84 1999
Publisher International Facility Managemant Association,
Publication Date 1999

Marketing : connecting with customers

2024-06-20T04:19:29Z

by Harrell, Gilbert D.
Author Harrell, Gilbert D., Frazier, Gary L.
Format: Books
Call Number HF5415.13 H356 1999 f
Publisher Prentice Hall,
Publication Date 1999
ISBN 9780023502514

Best practices in customer service

2024-06-20T04:19:29Z

by Zemke, Ron
Author Zemke, Ron, Woods, John A.
Format: Books
Call Number HF5415.5 B48 1998 f
Publisher AMACOM,
Publication Date 1998
ISBN 9780814470282

Getting it right! : creating customer value for market leadership

2024-06-20T04:19:29Z

by Weinzimer, Philip
Author Weinzimer, Philip
Format: Books
Call Number HF5415.5 W44 1998
Publisher John Wiley,
Publication Date 1998
ISBN 9780471291886

A needs-based methodology for classifying construction clients and selecting contractors

2024-06-20T04:19:29Z

by Chinyio, Ezekiel A.
Author Chinyio, Ezekiel A.
Format: Books
Call Number MAK 16244
Publication Date 1998

Customer service : career success through customer satisfaction

2024-06-20T04:19:29Z

by Timm, Paul R.
Author Timm, Paul R.
Format: Books
Call Number HF5415.5 T55 1998
Publisher Prentice Hall,
Publication Date 1998
ISBN 9780135766958

Kajian ke atas kepuasan pengguna terhadap mutu perkhidmatan pengangkutan awam yang disediakan oleh South Johore (SJ)

2024-06-20T04:19:29Z

by Nur Leen Ismail
Author Nur Leen Ismail
Format: Books
Call Number HE311.M32 N87 1998 raf
Publisher UTM,
Publication Date 1998
Kertas projek (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 1998

Perlaksanaan 'quality improvement team' di dalam meningkatkan prestasi kerja.Satu kajian terhadap penggunaan sumber manusia yang berkesan : kajian kes di Sony TV Industries ... [et al.]

2024-06-20T04:19:29Z

by Abu Hashim Saeman
Author Abu Hashim Saeman, Hafidah Ahmad, Mazidah Baharudin, Nur Leen Ismail, Siti Kalsom Othman
Format: Visual Materials
Call Number MFL 9200 ra
Publisher Universiti Teknologi Malaysia,
Publication Date 1998
Kertas projek (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 1998

Quality services

2024-06-20T04:19:29Z

Format: Books
Call Number HF5415.5 Q84 1998
Publisher Perpustakaan Sultanah Zanariah, UTM,
Publication Date 1998

How to really deliver superior customer service

2024-06-20T04:19:29Z

by Halbrooks, John R.
Author Halbrooks, John R.
Format: Books
Call Number HF5415.5 H68 1996 f
Edition 2nd ed
Publisher Prentice Hall,
Publication Date 1998
ISBN 9781880394281

Measuring customer satisfaction : survey design, use, and statistical analysis methods

2024-06-20T04:19:29Z

by Hayes, Bob E.
Author Hayes, Bob E.
Format: Books
Call Number HF5415.335 H39 1998
Edition 2nd ed
Publisher ASQ Quality Press,
Publication Date 1998
ISBN 9780873893626

101 ways to boost customer satisfaction

2024-06-20T04:19:29Z

by Foster, Timothy R. V.
Author Foster, Timothy R. V.
Format: Books
Call Number HF5415.32 F67 1997
Publisher Kogan Page,
Publication Date 1997
ISBN 9780749423018

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

2024-06-20T04:19:29Z

by Anton, Jon
Author Anton, Jon, Perkins, Debra
Format: Books
Call Number HF5415.5 A56 1997 f
Publisher Customer Service Group,
Publication Date 1997
ISBN 9780915910434

Meeting customer needs

2024-06-20T04:19:29Z

by Smith, Ian
Author Smith, Ian
Format: Books
Call Number HF5415.5.S65 1997
Edition 2nd ed.
Publisher Butterworth-Heinemann,
Publication Date 1997
ISBN 9780750633918

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

2024-06-20T04:19:29Z

by Heskett, James L.
Author Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A
Format: Books
Call Number HF5415.5.H47 1997
Publisher The Free Press,
Publication Date 1997
ISBN 9780684832562

301 great customer service ideas : from America's most innovative small companies

2024-06-20T04:19:29Z

by Mackay, Harvey
Author Mackay, Harvey, Artz, Nancy
Format: Books
Call Number HF5415.5 T57 1997
Publisher Business Resources,
Publication Date 1997
ISBN 9781880394335

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

2024-06-20T04:19:29Z

by Vavra, Terry G.
Author Vavra, Terry G.
Format: Books
Call Number HF5415.335 V38 1997
Publisher ASQ Quality Press,
Publication Date 1997
ISBN 9780873894050

Profitable customers : how to identify, develop and retain them

2024-06-20T04:19:29Z

by Wilson, Charles
Author Wilson, Charles
Format: Books
Call Number HF5415.5 W54 1996
Publisher Kogan Page,
Publication Date 1996
ISBN 9780749419301

Customer centered growth : five proven strategies for building competitive advantage

2024-06-20T04:19:29Z

by Whiteley, Richard C.
Author Whiteley, Richard C., Hessan, Diane
Format: Books
Call Number HF5415.3 W44 1996
Publisher Addison-Wesley Pub.,
Publication Date 1996
ISBN 9780201479676

Know your customer : new approaches to customer value and satisfaction

2024-06-20T04:19:29Z

by Woodruff, Robert B.
Author Woodruff, Robert B., Gardial, Sarah F.
Format: Books
Call Number HF5415.32 W66 1996
Publisher Blackwell,
Publication Date 1996
ISBN 9781557865533

101 ways to promote your business

2024-06-20T04:19:29Z

by Harris, Godfrey
Author Harris, Godfrey, Harris, Gregrey
Format: Books
Call Number HF5415.122 H37 1996
Publisher Kogan Page,
Publication Date 1996
ISBN 9780749418441

The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level

2024-06-20T04:19:29Z

by Shafie Salleh
Author Shafie Salleh
Format: Books
Call Number HE9787.5.M3 S42 1996 raf
Publisher UTM,
Publication Date 1996
Preview
Thesis (MSc in Transport Planning) - Universiti Teknologi Malaysia, 1996

The enemy within : actions that self-destruct companies, customer service and jobs

2024-06-20T04:19:29Z

by Buchanan, Richard W.
Author Buchanan, Richard W.
Format: Books
Call Number HF5415.5 B82 1996
Publisher McGraw-Hill,
Publication Date 1996
ISBN 9780074703243

Customer-inspired quality : looking backward through the telescope

2024-06-20T04:19:29Z

by Shaw, James G.
Author Shaw, James G.
Format: Books
Call Number HF5415.5 S52 1996
Publisher Jossey-Bass,
Publication Date 1996
ISBN 9780787903466

Measuring and managing customer satisfaction : going for the gold

2024-06-20T04:19:29Z

by Kessler, Sheila
Author Kessler, Sheila
Format: Books
Call Number HF5415.335 K47 1996
Publisher ASQC Quality Press,
Publication Date 1996
ISBN 9780873893640

Planning for limousine service : case study : Sultan Abdul Aziz Shah International Airport, Malaysia; Strategies to improve berth turnaround time of mainline container ships calling at Port Klang : case study : Klang Container Terminal (KCT); Passenger flow impedance in airport terminal following international flight arrival : a case study of Sultan Abdul Aziz Shah Airport, Subang; Factors influencing air travel in Peninsular Malaysia; The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level; Factors affecting passengers choice of airline : a case study of Malaysia airlines

2024-06-20T04:19:29Z

by Kosnin Suradi
Author Kosnin Suradi, K Surendran Kutty Krishnan, Mohan Suppiah, Mohd. Roslan Ismail, Shafie Salleh
Format: Visual Materials
Call Number MFL 8652 ra
Publisher UTM,
Publication Date 1996
Thesis (MSc in Transport Planning) - Universiti Teknologi Malaysia, 1996

You will be satisfied : Ford Motor's top salesman shows you how to turn happy customers into fanatical loyalists and leave your competitors in the dust--

2024-06-20T04:19:29Z

by Tasca, Bob
Author Tasca, Bob, Caldwell, Peter
Format: Books
Call Number HF5415.335 T373 1996
Edition 1st ed.
Publication Date 1996
ISBN 9780887307980

Creatingheuin customers for life

2024-06-20T04:19:29Z

by Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Author Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Format: Books
Call Number HF5415.5 S335 1995
Publisher Productivity Press,
Publication Date 1995
ISBN 9781563271465

Factors affecting office market rental in Jakarta central business district; The implication of the Strata Title Act on the management office building in Jakarta; The viability of utilising industrialised housing techniques in Peninsular Malaysia

2024-06-20T04:19:29Z

by Hendra Gunawan
Author Hendra Gunawan, Indra Widjaja Moechtar, Maziah Ismail, Rini Hariani
Format: Visual Materials
Call Number MFL 8673 ra
Publisher UTM,
Publication Date 1995
Thesis (MSc (Property Management)) - Universiti Teknologi Malaysia, 1995

Consult your customers : how to achieve continuous sales success

2024-06-20T04:19:29Z

by Mantyla, Karen
Author Mantyla, Karen
Format: Books
Call Number HF5438.25 M363 1995
Publisher Kogan Page,
Publication Date 1995
ISBN 9780749421472

World class customer satisfaction

2024-06-20T04:19:29Z

by Barsky, Jonathan D.
Author Barsky, Jonathan D.
Format: Books
Call Number HF5415.5 B38 1995
Publication Date 1995
ISBN 9780786301287

Service recovery : fixing broken customers

2024-06-20T04:19:29Z

by Zemke, Ron
Author Zemke, Ron
Format: Books
Call Number HF5415.5 Z45 1995
Publisher Productivity Press,
Publication Date 1995
ISBN 9781563271502

Building bridges to customers

2024-06-20T04:19:29Z

by Michaelson, Gerald A.
Author Michaelson, Gerald A.
Format: Books
Call Number HF5415.5 M52 1995
Publisher Productivity Press,
Publication Date 1995
ISBN 9781563271472

The customer service planner

2024-06-20T04:19:29Z

by Christopher, Martin
Author Christopher, Martin
Format: Books
Call Number HF5415.5 C53 1992
Publisher Butterworth-Heinemann,
Publication Date 1995 1992
ISBN 9780750617109

Creating customer value : the path to sustainable competitve advantage

2024-06-20T04:19:29Z

by Naumann, Earl, 1946-
Author Naumann, Earl, 1946-
Format: Books
Call Number HF5415.5.N38 1995
Publisher Thomson Executive Press,
Publication Date 1995
ISBN 9780538838474

Quality facility management : a marketing and customer service approach

2024-06-20T04:19:29Z

by Friday, Stormy
Author Friday, Stormy, Cotts, David G.
Format: Books
Call Number HD1394 F74 1995
Publisher John Wiley & Sons,
Publication Date 1995
ISBN 9780471023227

Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

2024-06-20T04:19:29Z

by Heil, Gary
Author Heil, Gary, Parker, Tom, Tate, Rick
Format: Books
Call Number HD57.7 H44 1995
Publisher Van Nostrand Reinhold,
Publication Date 1995
ISBN 9780442018528

Corporate continuous monitoring of corporate vitality

2024-06-20T04:19:29Z

by Naumann, Earl, 1946-
Author Naumann, Earl, 1946-, Giel, Kathleen
Format: Computer file
Call Number DSK 1118
Publisher Thomson Executive Pr,
Publication Date 1995
ISBN 9780538844390

Relationship marketing for competitive advantage : winning and keeping customers

2024-06-20T04:19:29Z

by Payne, Adrian
Author Payne, Adrian
Format: Books
Call Number HF5415.5 R44 1995
Publisher Butterworth-Heinemann,
Publication Date 1995
ISBN 9780750620208

Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company

2024-06-20T04:19:29Z

by Spector, Bert A.
Author Spector, Bert A.
Format: Books
Call Number HD30.28 S63 1995
Publisher Free Press,
Publication Date 1995
ISBN 9780029303856

Customer satisfaction measurement and management : using the voice of the costomer

2024-06-20T04:19:29Z

by Naumann, Earl, 1946-
Author Naumann, Earl, 1946-, Giel, Kathleen
Format: Books
Call Number HF5415.5.N39 1995
Publisher Thomson Executive Pr.,
Publication Date 1995
ISBN 9780538844390

Delivering customer value : it's everyone's job

2024-06-20T04:19:29Z

by Albrecht, Karl, 1941-
Author Albrecht, Karl, 1941-
Format: Books
Call Number HF5415.5 A43 1995
Publisher Productivity Press,
Publication Date 1995
ISBN 9781563271489

Customer loyalty : how to earn it, how to keep it

2024-06-20T04:19:29Z

by Griffin, Jill
Author Griffin, Jill
Format: Books
Call Number HF5415.5 G74 1995
Publisher Lexington Books,
Publication Date 1995
ISBN 9780029129777

Customer retention : an integrated process for keeping your best customers

2024-06-20T04:19:29Z

by Lowenstein, Michael W.
Author Lowenstein, Michael W.
Format: Books
Call Number HF5415.32 L68 1995
Publisher ASQC Quality Press,
Publication Date 1995
ISBN 9780873892575

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction

2024-06-20T04:19:29Z

by Chang, Richard Y.
Author Chang, Richard Y., Kelly, P. Keith
Format: Books
Call Number HF5415.5 C74 1995
Publisher Kogan Page,
Publication Date 1995
ISBN 9780749416539

Client satisfaction with valuations carried out in Indonesia

2024-06-20T04:19:29Z

by Rini Hariani
Author Rini Hariani
Format: Books
Call Number HD1389.5.I5 R46 1995 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 1995
Preview
Thesis (Master of Science (Property Management and Valuation)) - Universiti Teknologi Malaysia, 1995

Customer engineering : cutting-edge selling strategies

2024-06-20T04:19:29Z

by Frigstad, David B.
Author Frigstad, David B.
Format: Books
Call Number HF5415.2 F74 1995
Publisher Oasis Press,
Publication Date 1995
ISBN 9781555713591

Managing customer value : creating quality and service that customers can see

2024-06-20T04:19:29Z

by Gale, Bradley T.
Author Gale, Bradley T.
Format: Books
Call Number HF5415.I57 G34 1994
Publisher Free Pr.,
Publication Date 1994
ISBN 9780029110454

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction

2024-06-20T04:19:29Z

by Chang, Richard Y.
Author Chang, Richard Y., Kelly, P. Keith
Format: Books
Call Number HF5415.5 C74 1994
Publisher Richard Chang Associates,
Publication Date 1994
ISBN 9781883553043

Customer retention through quality leadership : the Baxter approach

2024-06-20T04:19:29Z

by Fliehman, Deborah G.
Author Fliehman, Deborah G., Auld, David D.
Format: Books
Call Number HF5415.33.U6 F54 1994
Publisher Toppan,
Publication Date 1994
ISBN 9789810074319

Innovate! : straight path to quality, customer delight, competitive advantage

2024-06-20T04:19:29Z

by Schumann, Paul A.
Author Schumann, Paul A.
Format: Books
Call Number HC79.T4 I56 1994
Publisher McGraw-Hill,
Publication Date 1994
ISBN 9780070557147

The value network : integrating the five critical processes that create customer satisfaction

2024-06-20T04:19:29Z

by De Rose, Louis J.
Author De Rose, Louis J.
Format: Books
Call Number HD31 D47 1994
Publisher AMACOM,
Publication Date 1994
ISBN 9780814451090

Measuring customer satisfaction : a guide to managing quality customer service

2024-06-20T04:19:29Z

by Gerson, Richard F.
Author Gerson, Richard F.
Format: Books
Call Number HF5415.5 G474 1993
Publisher Crisp Publications,
Publication Date 1993
ISBN 9781560521785

Kepenggunaan : ceramah bina sahsiah pada 4hb Mac 1993

2024-06-20T04:19:29Z

by Hamdan Adnan
Author Hamdan Adnan, Universiti Teknologi Malaysia. Pusat Perkhidmatan Kemasyarakatan
Format: Visual Materials
Call Number KVD 2254 a
Publisher Pusat Perkhidmatan Masyarakat UTM,
Publication Date 1993

Creating customer loyalty

2024-06-20T04:19:29Z

Format: Books
Call Number HF5415.5 C73 1993
Publisher Manchester Open Learning,
Publication Date 1993
ISBN 9780749411398

Total customer satisfaction : lessons from 50 companies with top quality customer service

2024-06-20T04:19:29Z

by Horovitz, Jacques
Author Horovitz, Jacques, Panak, Michele Jurgens
Format: Books
Call Number HF5415.5.H67 1992
Publisher Pitman,
Publication Date 1992
ISBN 9780273034476

Keping customers for life

2024-06-20T04:19:29Z

by Gerson, Richard F
Author Gerson, Richard F
Format: Books
Call Number HF5415.5 G57 1992
Publisher Kogan Page,
Publication Date 1992
ISBN 9780748409440

Creating value for customers : designing and implementing a total corporate strategy

2024-06-20T04:19:29Z

by Band, William A.
Author Band, William A.
Format: Books
Call Number HF5415.5 B36 1991
Publisher Wiley,
Publication Date 1991
ISBN 9780471525936

Word-of-mouth marketing

2024-06-20T04:19:29Z

by Wilson, Jerry R.
Author Wilson, Jerry R.
Format: Books
Call Number HF5415.5.W54 1991
Publisher J. Wiley,
Publication Date 1991
ISBN 9780471524953

Quality service

2024-06-20T04:19:29Z

by Denton, D. Keith
Author Denton, D. Keith
Format: Books
Call Number HD9981.5.D36 1989
Publisher Gulf Pub.,
Publication Date 1989
ISBN 9780872015517

The quest for quality in services

2024-06-20T04:19:29Z

by Rosander, A. C.
Author Rosander, A. C.
Format: Books
Call Number HD9981.5 R67 1989
Publisher Quality Press,
Publication Date 1989
ISBN 9780527916442

Identifying determinants of retail patronage

2024-06-20T04:19:29Z

by Stephenson, P. Ronald
Author Stephenson, P. Ronald
Format: Books
Call Number MAK 10994

Perceptions of bank customers toward online banking service : an investgation in Muar Commercial Banks

2024-06-20T04:19:29Z

by Chia, Sia Hiang, 1989- author
Author Chia, Sia Hiang, 1989- author, Maisarah Mohamed Saat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.32 C453 2012 raf
Project Paper (Sarjana Muda (Pengurusan Teknologi)) - Universiti Teknologi Malaysia, 2012

Customers' perceived e-service quality and its effect on customer satisfaction in airline service : acase study of Airasia

2024-06-20T04:19:29Z

by Chong Wei Yeong, author
Author Chong Wei Yeong, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 C46 2012 raf
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2012

Relationship between store attributes and customer satisfaction

2024-06-20T04:19:29Z

by Law, Li Wei, author
Author Law, Li Wei, author, Nik Intan Norhan Abd Hamid, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 L39 2011 raf
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Customer satisfaction towards various filling stations (a comparative study between petronas and shell)

2024-06-20T04:19:29Z

by Nur Afriza Zulkifli, author
Author Nur Afriza Zulkifli, author, Amit Joshi, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 N873 2011 raf
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Determine the factors that affect customer satisfaction of Nokia in Taman University, Skudai

2024-06-20T04:19:29Z

by Yu, Xiao Long, author
Author Yu, Xiao Long, author, Rohaizat Baharun, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 Y89 2011 raf
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Factors of brand influence purchase intention : a study among lap-top on the student of University Technology Malaysia

2024-06-20T04:19:29Z

by Wang, Ye, author
Author Wang, Ye, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Electronic Resources
Call Number CP 058033 ra
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

The effect of loyalty card programme on customer store loyalty (Jaya Jusco, Taman Universiti, Johor Bahru)

2024-06-20T04:19:29Z

by Zarith Thuraya Abd Aziz, author
Author Zarith Thuraya Abd Aziz, author, Norkhairul Hafiz Bajuri @ Mok, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.525 Z37 2011 raf
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Glocalization, customer satisfaction, customer loyalty's : an empirical study in Starbucks, China

2024-06-20T04:19:29Z

by Xiong, Jia, author
Author Xiong, Jia, author, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 X56 2011 raf
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Perceived service quality and its relationship with satisfaction

2024-06-20T04:19:29Z

by Wong, Yew Choong, author
Author Wong, Yew Choong, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 W664 2011 raf
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2011

Cases on consumer-centric marketing management

2024-06-20T04:19:29Z

by Jham, Vimi, 1968- editor
Author Jham, Vimi, 1968- editor, Puri, Sandeep, 1972- editor
Format: Books
Call Number HF5415.13 C375 2014
ISBN 9781466643574 9781466643581 9781466643598

Designing quality-service profiles to meet customer needs

2024-06-20T04:19:29Z

by Anie Attan
Author Anie Attan, Louis, Adeline Frances, Seminar Penyelidikan dan Perundingan (1993 : Pasir Gudang, Johor)
Format: Books
Call Number MAK 11028 a

Kehendak gunawan di dalam industri binaan

2024-06-20T04:19:29Z

by Abdul Wahid Kamarulzaman
Author Abdul Wahid Kamarulzaman, Universiti Teknologi Malaysia. Fakulti Alam Bina, Seminar Penyelidikan dan Perundingan (1993 : Pasir Gudang, Johor)
Format: Books
Call Number MAK 14219 a