Search Results for Customer relations -- Management

Augmented Customer Strategy : CRM in the Digital Age

2024-05-30T00:02:05Z

by N'Goala, Gilles, editor
Author N'Goala, Gilles, editor, Pez-Pérard, Virginie, editor, Prim-Allaz, Isabelle, editor
Format: Books
Call Number HF5415.5 A944 2019
Publication Date 2019
ISBN 9781786303721

CUSTOMER RELATIONSHIP MANAGEMENT : Concepts and Technologies

2024-05-30T00:02:05Z

by Buttle, Francis, author
Author Buttle, Francis, author, Maklan, Stan, author
Format: Books
Call Number HF5415.5 B83 2019
Edition Fourth Edition
Publication Date 2019
ISBN 9781138498266

Creating and managing a CRM platform for your organisation

2024-05-30T00:02:05Z

by Boulton, Richard, 1973- author
Author Boulton, Richard, 1973- author
Format: Books
Call Number HF5415.5 B68 2019
Publication Date 2019
ISBN 9781138335783

KELLOGG ON BRANDING IN A HYPER-CONNECTED WORLD

2024-05-30T00:02:05Z

by Tybout, Alice M., editor
Author Tybout, Alice M., editor, Calkins, Tim, editor, Kellogg School of Management.
Format: Books
Call Number HD69.B7 K45 2019
Publication Date 2019
ISBN 9781119533184

Innovation Heroes : Understanding Customers as a Valuable Innovation Resource

2024-05-30T00:02:05Z

by Schweitzer, Fiona, author
Author Schweitzer, Fiona, author, Tidd, Joseph, 1960-, author
Format: Books
Call Number HF5415.5 S39 2018
Publication Date 2018
ISBN 9781786345363

Sistem perhubungan pelanggan dan pemasaran pusat komplimentari insaniah

2024-05-30T00:02:05Z

by Abbas Abdillah Abdullah
Author Abbas Abdillah Abdullah, Hishammuddin Asmuni, supervisor, Fakulti Komputeran
Format: Books
Call Number XX(860602.2)
Publication Date 2015
Project Paper (Sarjana Muda Sains Komputer (Kejuruteraan Perisian)) - Universiti Teknologi Malaysia, 2015

Sistem perhubungan pelanggan dan pemasaran pusat komplimentari insaniah

2024-05-30T00:02:05Z

by Abbas Abdillah Abdullah
Author Abbas Abdillah Abdullah, Hishammuddin Asmuni, supervisor, Fakulti Komputeran
Format: Books
Call Number CP 061214 ra
Publication Date 2015
Project Paper (Sarjana Muda Sains Komputer (Kejuruteraan Perisian)) - Universiti Teknologi Malaysia, 2015

Legendery service : the key is to care

2024-05-30T00:02:05Z

by Blanchard, Ken
Author Blanchard, Ken, Cuff, Kathy, Hasley, Vicki
Format: Books
Call Number HF5415.5 B53 2014
Publisher McGraw-Hill Education,
Publication Date 2014
ISBN 9780071819046

The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers

2024-05-30T00:02:05Z

by Sgroi, Anthony, author
Author Sgroi, Anthony, author
Format: Books
Call Number HF5415.153 S47 2014
Publisher CRC Press,
Publication Date 2014
ISBN 9781482203905

Integrating social customer relationship management into customer relationship management processes in academic library

2024-05-30T00:02:05Z

by Farima Alilou, 1987- author
Author Farima Alilou, 1987- author, Azizah Abdul Rahman, Fakulti Komputeran
Format: Books
Call Number HF5415.5 F373 2014 raf
Publication Date 2014
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2014

Integrating social customer relationship management into customer relationship management processes in academic library

2024-05-30T00:02:05Z

by Farima Alilou, 1987- author
Author Farima Alilou, 1987- author, Fakulti Komputeran
Format: Books
Call Number CP 052052 ra
Publication Date 2014
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2014

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

2024-05-30T00:02:05Z

by Michelli, Joseph A., 1960-
Author Michelli, Joseph A., 1960-
Format: Books
Call Number HD9199.U54 M53 2014
Publisher McGraw-Hill Education,
Publication Date 2014
ISBN 9780071801256

Social CRM framework for a telecomunication company in Malaysia

2024-05-30T00:02:05Z

by Azra Ain Abdul Rahman, 1986-, author
Author Azra Ain Abdul Rahman, 1986-, author, Rusni Daruis, supervisor, Faculty of Advanced Informatics School
Format: Books
Call Number HF5415.5 A97 2014 raf
Publisher Universiti Teknologi Maysia,
Publication Date 2014
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2014

Social CRM framework for a telecomunication company in Malaysia

2024-05-30T00:02:05Z

by Azra Ain Abdul Rahman, 1986-, author
Author Azra Ain Abdul Rahman, 1986-, author, Rusni Daruis, supervisor, Faculty of Advanced Informatics School
Format: Books
Call Number CP 033622 ra
Publisher Universiti Teknologi Maysia,
Publication Date 2014
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2014

Internet mercenaries and viral marketing : the case of Chinese social media

2024-05-30T00:02:05Z

by Wu, Mei, 1954-, author
Author Wu, Mei, 1954-, author, Jakubowicz, Peter, 1946-, author, Cao, Chengyu, 1987-, author
Format: Books
Call Number HF5415.12.C5 W86 2014 f
Publisher Business Science Reference,
Publication Date 2014
ISBN 9781466645783

A CRM adoption model for Malaysian telecommunication and financial companies

2024-05-30T00:02:05Z

by Maryam Chavoshi, 1984-
Author Maryam Chavoshi, 1984-, Sim, Alex Tze Hiang, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 M379 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

2024-05-30T00:02:05Z

by Grandey, Alicia
Author Grandey, Alicia, Diefendorff, James, Rupp, Deborah E., 1975-
Format: Books
Call Number HF5549.5.N64 E46 2013
Publisher Routledge Academic,
Publication Date 2013
ISBN 9781848729490

Customer-oriented marketing strategy : theory and practice

2024-05-30T00:02:05Z

by Dalgic, Tevfik.
Author Dalgic, Tevfik., Yeniceri, Tulay.
Format: Books
Call Number HF5415 D253 2013
Publisher Business Expert ; McGraw-Hill [distributor],
Publication Date 2013
ISBN 9781606495209 9781606495216

Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores

2024-05-30T00:02:05Z

by Raha Khalafinezhad
Author Raha Khalafinezhad, Choi, Sang Long, supervisor, Fakulti Pengurusan
Format: Books
Call Number HF5415.5 R343 2013 raf
Publication Date 2013
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2013

Knowledge-based CRM using ontology-based process-oriented society-independent agent system

2024-05-30T00:02:05Z

by Mahmood Fathalipour, 1981-
Author Mahmood Fathalipour, 1981-, Ali Selamat, supervisor, Fakulti Komputeran
Format: Books
Call Number HF5415.5 M346 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

A study on the CRM customer benefits towards customer satisfaction

2024-05-30T00:02:05Z

by Nastaran Mohammadhossein, 1987-
Author Nastaran Mohammadhossein, 1987-, Nor Hidayati Zakaria, supervisor, Fakulti Komputeran
Format: Books
Call Number HF5415.5 N378 2013 raf
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

A study on the CRM customer benefits towards customer satisfaction

2024-05-30T00:02:05Z

by Nastaran Mohammadhossein, 1987-
Author Nastaran Mohammadhossein, 1987-
Format: Books
Call Number CP 031754 ra
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

2024-05-30T00:02:05Z

by Blunt, Carolyn
Author Blunt, Carolyn, Hill-Wilson, Martin, Ward, Andrew
Format: Books
Call Number HF5415.335 B58 2013
Publisher Wiley,
Publication Date 2013
ISBN 9781118662670

Maximize your social : a one-stop guide to building a social media strategy for marketing and business success

2024-05-30T00:02:05Z

by Schaffer, Neal
Author Schaffer, Neal
Format: Books
Call Number HF5415.1255 S393 2013
Publisher Wiley,
Publication Date 2013
ISBN 9781118651186

E-relationship quality determinants on e-loyalty in hotel industry : e-customer relationship management /cAli Asgari, Abu Bakar Abd Hamid

2024-05-30T00:02:05Z

by Ali Asgari
Author Ali Asgari, Abu Bakar A. Hamid
Format: Books
Call Number HF5548.4.M5255 A45 2013
Publisher LAP Lambert Academic Publishing,
Publication Date 2013
ISBN 9783659467592

Tilt : shifting your strategy from products to customers

2024-05-30T00:02:05Z

by Dawar, N. (Niraj)
Author Dawar, N. (Niraj)
Format: Books
Call Number HF5415.5 D39 2013
Publisher Harvard Business Review Press,
Publication Date 2013
ISBN 9781422187173

Strategic customer management : integrating relationship marketing and CRM

2024-05-30T00:02:05Z

by Payne, Adrian author
Author Payne, Adrian author, Frow, Pennie author
Format: Books
Call Number HF5415.5 P39 2013
Publisher Cambridge University Press,
Publication Date 2013
ISBN 9781107014961

Conflict management for managers : resolving workplace, client, and policy disputes

2024-05-30T00:02:05Z

by Raines, Susan
Author Raines, Susan
Format: Books
Call Number HD42 R35 2013
Edition 1st ed.
Publisher John Wiley,
Publication Date 2013
ISBN 9780470931110

Likeable business : why today's consumers demand more and how leaders can deliver

2024-05-30T00:02:05Z

by Kerpen, Dave
Author Kerpen, Dave
Format: Books
Call Number HD31 K4585 2013
Publisher McGraw-Hill,
Publication Date 2013
ISBN 9780071800471

A CRM adoption model for Malaysian telecommunication and financial companies

2024-05-30T00:02:05Z

by Maryam Chavoshi, 1984-
Author Maryam Chavoshi, 1984-
Format: Books
Call Number CP 029960 ra
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Market your way to growth : 8 ways to win

2024-05-30T00:02:05Z

by Kotler, Philip.
Author Kotler, Philip., Kotler, Milton.
Format: Books
Call Number HF5415 K623 2013
Publisher John Wiley & Sons,
Publication Date 2013
ISBN 9781118496404

Knowledge-based CRM using ontology-based process-oriented society-independent agent system

2024-05-30T00:02:05Z

by Mahmood Fathalipour, 1981-
Author Mahmood Fathalipour, 1981-
Format: Books
Call Number CP 031151 ra
Publication Date 2013
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Mastering innovative customer relationship strategies

2024-05-30T00:02:05Z

by Lehtinen, Jarmo R.
Author Lehtinen, Jarmo R., Ho, Oliver
Format: Books
Call Number HF5415.5 L44 2013
Publisher Pearson,
Publication Date 2013
ISBN 9789673492640

Business in action

2024-05-30T00:02:05Z

by Bovée, Courtland L.
Author Bovée, Courtland L., Thill, John V.
Format: Books
Call Number HF1008 B67 2013 f
Edition 6th ed.
Publisher Pearson,
Publication Date 2013
ISBN 9780132828789

CRM : the foundation of contemporary marketing strategy

2024-05-30T00:02:05Z

by Baran, Roger J.
Author Baran, Roger J., Galka, Robert J.
Format: Books
Call Number HF5415.55 B35 2013
Publisher Routledge,
Publication Date 2013
ISBN 9780415896566 9780415896573

The customer service solution : managing emotions, trust, and control to win your customer's business

2024-05-30T00:02:05Z

by Dasu, Sriram
Author Dasu, Sriram, Chase, Richard B.
Format: Books
Call Number HF5415.5 D374 2013
Publisher McGraw-Hill,
Publication Date 2013
ISBN 9780071809931

Profitable customer engagement : concept, metrics, and strategies

2024-05-30T00:02:05Z

by Kumar, V., 1957-, author
Author Kumar, V., 1957-, author
Format: Books
Call Number HF5415.5 K864 2013
Publisher SAGE Publications India Pvt. Ltd,
Publication Date 2013
ISBN 9788132113409

Consumer retention and satisfaction in business management

2024-05-30T00:02:05Z

by Rai, R. P.
Author Rai, R. P.
Format: Books
Call Number HF5415.5 C667 2012
Publisher Koros Press,
Publication Date 2012
ISBN 9781781630631

Customer relationship management framework for center of information and communication technology UniversitiTeknologi Malaysia

2024-05-30T00:02:05Z

by Abdullah Nabeel Jalal, 1986-
Author Abdullah Nabeel Jalal, 1986-, Othman Ibrahim, Fakulti Komputeran
Format: Books
Call Number HF5415.5 A23 2012 raf
Publication Date 2012
Thesis (Master of Science (Inforamtion Technology - Management) - Universiti Teknologi Malaysia, 2012

Customer relationship management framework for center of information and communication technology UniversitiTeknologi Malaysia

2024-05-30T00:02:05Z

by Abdullah Nabeel Jalal, 1986-
Author Abdullah Nabeel Jalal, 1986-
Format: Books
Call Number CP 030020 ra
Publication Date 2012
Thesis (Master of Science (Information Technology - Management) - Universiti Teknologi Malaysia, 2012

Encyclopaedia of customer relationship management : strategy, tools and techniques

2024-05-30T00:02:05Z

by Rai, R.P., editor
Author Rai, R.P., editor
Format: Books
Call Number HF5415.5 E53 2012 re v.4
Publisher Koros Press Limited,
Publication Date 2012
ISBN 9781781630624

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia

2024-05-30T00:02:05Z

by Badrul Aziz Muhammad, 1961-
Author Badrul Aziz Muhammad, 1961-, Durrishah Idrus, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 B33 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2012

Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia

2024-05-30T00:02:05Z

by Badrul Aziz Muhammad, 1961-
Author Badrul Aziz Muhammad, 1961-
Format: Books
Call Number CP 031812 ra
Publication Date 2012
Thesis (Sarjana Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2012

Tools of communication in customer relationship management

2024-05-30T00:02:05Z

by Rai, R. P.
Author Rai, R. P.
Format: Books
Call Number HF5415.5 T66 2012
Publisher Koros Press,
Publication Date 2012
ISBN 9781781630655

Strategies in customer relationship management

2024-05-30T00:02:05Z

by Rai, R.P., editor
Author Rai, R.P., editor
Format: Books
Call Number HF5415.5 S77 2012
Publisher Koros Press,
Publication Date 2012
ISBN 9781781630648

he social media MBA : your competitive edge in social media strategy development & delivery

2024-05-30T00:02:05Z

by Holloman, Christer
Author Holloman, Christer, Adeyeri, Eb
Format: Books
Call Number HD30.2 H645 2012
Publisher Wiley,
Publication Date 2012
ISBN 9781119963233

Managing challenging clients : building effective relationships with difficult customers

2024-05-30T00:02:05Z

by Oade, Ayanne
Author Oade, Ayanne
Format: Books
Call Number HF5415.5 O23 2012
Edition 2nd ed.
Publisher Palgrave Macmillan,
Publication Date 2012
ISBN 9780230238428

Customer in the boardroom? : crafting customer-based business strategy

2024-05-30T00:02:05Z

by Bijapurkar, Rama
Author Bijapurkar, Rama
Format: Books
Call Number HF5415.5 B55 2012
Publisher SAGE,
Publication Date 2012
ISBN 9788132106357

Developing the customer relationship management (crm) in health care organisation

2024-05-30T00:02:05Z

by Alireza Khoshraftar, 1983-
Author Alireza Khoshraftar, 1983-
Format: Books
Call Number CP 027841 ra
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Successful customer relationship management programs and technologies : issues and trends

2024-05-30T00:02:05Z

by Eid, Riyad
Author Eid, Riyad
Format: Books
Call Number HF5415.5 S834 2012 f
Publisher Business Science Reference,
Publication Date 2012
ISBN 9781466602885 9781466602892 9781466602908

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2024-05-30T00:02:05Z

by Soudagar, Reza
Author Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker
Format: Books
Call Number HF5415.335 S684 2012
Edition 1st ed.
Publisher McGraw-Hill,
Publication Date 2012
ISBN 9780071786973

A stakeholder approach to issues management

2024-05-30T00:02:05Z

by Boutilier, Robert, 1950-
Author Boutilier, Robert, 1950-
Format: Books
Call Number HD59.5 B68 2012
Edition 1st ed.
Publisher Business Expert Press,
Publication Date 2012
ISBN 9781606490976

Developing the customer relationship management (crm) in health care organisation

2024-05-30T00:02:05Z

by Alireza Khoshraftar, 1983-
Author Alireza Khoshraftar, 1983-, Othman Ibrahim, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number QA76.9.D26 A455 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Customer relationship management model for Alumni Liaison Unit (UTM)

2024-05-30T00:02:05Z

by Hossein Ahmadi, 1986-
Author Hossein Ahmadi, 1986-, Othman Ibrahim, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 H67 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Customer relationship management model for Alumni Liaison Unit (UTM)

2024-05-30T00:02:05Z

by Hossein Ahmadi, 1986-
Author Hossein Ahmadi, 1986-
Format: Books
Call Number CP 028314 ra
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus

2024-05-30T00:02:05Z

by Zaid Taha Sawadi, 1986-
Author Zaid Taha Sawadi, 1986-, Roliana Ibrahim, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number QA76.55 Z354 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

Customer relationship management for University housing services a case study of UTM hostels in Skudai Campus

2024-05-30T00:02:05Z

by Zaid Taha Sawadi, 1986-
Author Zaid Taha Sawadi, 1986-
Format: Books
Call Number CP 028116 ra
Publication Date 2012
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2012

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies

2024-05-30T00:02:05Z

by Prabagaran Baskeren
Author Prabagaran Baskeren, Harihodin Selamat, Assoc. Prof. Dr., Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 P73 2012 raf
Publication Date 2012
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2012

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies

2024-05-30T00:02:05Z

by Prabagaran Baskeren
Author Prabagaran Baskeren
Format: Books
Call Number CP 033967 ra
Publication Date 2012
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2012

It's the customer, stupid! : 47 wake-up calls to help you stay client-focused

2024-05-30T00:02:05Z

by Aun, Michael
Author Aun, Michael
Format: Books
Call Number HF5415.5 A966 2011
Publisher Wiley,
Publication Date 2011
ISBN 9780470907399

Master data management and data governance

2024-05-30T00:02:05Z

by Berson, Alex
Author Berson, Alex, Dubov, Lawrence
Format: Books
Call Number HF5415.5 B474 2011
Edition 2nd ed.
Publisher McGraw-Hill,
Publication Date 2011
ISBN 9780071744584

Customer relationship management implementation in Iran automobile industry

2024-05-30T00:02:05Z

by Kamyar Kavosh, 1977-
Author Kamyar Kavosh, 1977-, Abu Bakar Abdul Hamid, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 K36 2011 raf
Publication Date 2011
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2011

The hidden power of your customers : four keys to growing your business through existing customers

2024-05-30T00:02:05Z

by Carroll, Becky, 1966-
Author Carroll, Becky, 1966-
Format: Books
Call Number HF5415.5 C373 2011
Publisher Wiley,
Publication Date 2011
ISBN 9781118018217

The superpromoter : the power of enthusiasm

2024-05-30T00:02:05Z

by Vogelaar, Rijn
Author Vogelaar, Rijn
Format: Books
Call Number HF5415.55 V64 2011
Publisher Palgrave Macmillan,
Publication Date 2011
ISBN 9780230285095

Brilliant marketing plans : what to know and do to make a successful plan

2024-05-30T00:02:05Z

by Linton, Ian
Author Linton, Ian
Format: Books
Call Number HF5415.13 L553 2011
Publication Date 2011
ISBN 9780273756293

Managing customer relationships : a strategic framework

2024-05-30T00:02:05Z

by Peppers, Don
Author Peppers, Don, Rogers, Martha
Format: Books
Call Number HF5415.5 P458 2011
Edition 2nd ed.
Publisher Wiley,
Publication Date 2011
ISBN 9780470423479

The customer-centric you : making customers the focus of everything you do

2024-05-30T00:02:05Z

by Hewett, Stephen
Author Hewett, Stephen
Format: Books
Call Number HF5415.5 H49 2011
Publication Date 2011
ISBN 9781852526726

Customer relationship management implementation in Iran automobile industry

2024-05-30T00:02:05Z

by Kamyar Kavosh, 1977-
Author Kamyar Kavosh, 1977-
Format: Books
Call Number CP 026008 ra
Publication Date 2011
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2011

Infinite possibility : creating customer value on the digital frontier

2024-05-30T00:02:05Z

by Pine, B. Joseph.
Author Pine, B. Joseph., Korn, Kim. C.
Format: Books
Call Number HD45 P536 2011
Edition 1st ed.
Publisher Berrett-Koehler Publishers,
Publication Date 2011
ISBN 9781605095639

Customer knowledge management : improving customer relationship through knowledge application

2024-05-30T00:02:05Z

by Wilde, Silvio, author
Author Wilde, Silvio, author
Format: Books
Call Number HF5415.5 W55 2011
Publisher Springer,
Publication Date 2011
ISBN 9783642164743

CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers

2024-05-30T00:02:05Z

by Greenberg, Paul
Author Greenberg, Paul
Format: Books
Call Number HF5415.5 G745 2010
Edition 4th ed.
Publisher McGraw-Hill,
Publication Date 2010
ISBN 9780071590457

E-business in the 21st century : realities, challenges, and outlook

2024-05-30T00:02:05Z

by Xu, Jun, 1960-
Author Xu, Jun, 1960-, Quaddus, M.A.
Format: Books
Call Number HF5548.32 X85 2010
Publisher World Scientific,
Publication Date 2010
ISBN 9789812836748

Winning with customers : a playbook for B2B

2024-05-30T00:02:05Z

by Pigues, D. Keith
Author Pigues, D. Keith, Alderman, Jerry D.
Format: Books
Call Number HF5415.5 P54 2010
Publisher Wiley,
Publication Date 2010
ISBN 9780470547991

Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd

2024-05-30T00:02:05Z

by Teh, Phey Ling, author,
Author Teh, Phey Ling, author,, Noorminshah A. Iahad, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number QA76.9.S88 T447 2010 raf
Publication Date 2010
Project Paper (Sarjana Muda Sains Komputer) - Universiti Teknologi Malaysia, 2010

Sistem pengurusan perhubungan pelanggan (CRM) bagi Tanah Sutera Developer Sdn Bhd

2024-05-30T00:02:05Z

by Teh, Phey Ling, author,
Author Teh, Phey Ling, author,
Format: Electronic Resources
Call Number CP 058396 ra
Publication Date 2010
Project Paper (Sarjana Muda Sains Komputer) - Universiti Teknologi Malaysia, 2010

Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru

2024-05-30T00:02:05Z

by Wong, Hie Na, 1986-
Author Wong, Hie Na, 1986-, Maizan Baba, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number HF5415.52 W664 2010 raf
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Aset dan Fasiliti)) - Universiti Teknologi Malaysia, 2010

Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru

2024-05-30T00:02:05Z

by Wong, Hie Na, 1986-
Author Wong, Hie Na, 1986-
Format: Books
Call Number CP 025392 ra
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Aset dan Fasiliti)) - Universiti Teknologi Malaysia, 2010

Sales technology : making the most of your investment

2024-05-30T00:02:05Z

by Panagopoulos, Nikolaos G.
Author Panagopoulos, Nikolaos G.
Format: Books
Call Number HF5438.25 P364 2010
Publisher Business Expert Press,
Publication Date 2010
ISBN 9781606491164

Assessment of factors leading to customer relationship management success in telecommunication industry

2024-05-30T00:02:05Z

by Arab, Farnaz
Author Arab, Farnaz, Harihodin Selamat, Assoc. Prof. Dr., Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 A73 2010 raf
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2010

Assessment of factors leading to customer relationship management success in telecommunication industry

2024-05-30T00:02:05Z

by Arab, Farnaz
Author Arab, Farnaz, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number CP 033970 ra
Publication Date 2010
Thesis (Sarjana Sains (Pengurusan Teknologi Maklumat)) - Universiti Teknologi Malaysia, 2010

Requirements analysis for costomer feedback management system

2024-05-30T00:02:05Z

by Nurul Aswa Omar, 1985-
Author Nurul Aswa Omar, 1985-
Format: Computer file
Call Number CP 025046 ra
Publication Date 2010
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2010

Requirements analysis for customer feedback management system

2024-05-30T00:02:05Z

by Nurul Aswa Omar, 1985-
Author Nurul Aswa Omar, 1985-, Noorminshah A. Iahad, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 N374 2010 raf
Publication Date 2010
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2010

Construction stakeholder management

2024-05-30T00:02:05Z

by Chinyio, Ezekiel
Author Chinyio, Ezekiel, Olomolaiye, Paul
Format: Books
Call Number HD30.28 C66 2010
Publisher Wiley-Blackwell,
Publication Date 2010
ISBN 9781405180986

Strategy from the outside in : profiting from customer value

2024-05-30T00:02:05Z

by Day, George S.
Author Day, George S., Moorman, Christine
Format: Books
Call Number HF5415.13 D394 2010
Publication Date 2010
ISBN 9780071742290

Behind the cloud

2024-05-30T00:02:05Z

by Benioff, Marc R.
Author Benioff, Marc R., Adler, Carlye
Format: Books
Call Number HF5415.5 B46 2009
Publisher Jossey-Bass,
Publication Date 2009
ISBN 9780470521168

Customer relationship management system for Perpustakaan Sultanah Zanariah

2024-05-30T00:02:05Z

by Nicholas Jeremy Francis, 1982-
Author Nicholas Jeremy Francis, 1982-, Fakulti Sains Komputer dan Sistem Maklumat
Format: Computer file
Call Number CP 019583 ra
Publication Date 2009
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2009

Customer relationship management system for Perpustakaan Sultanah Zanariah

2024-05-30T00:02:05Z

by Nicholas Jeremy Francis, 1982-
Author Nicholas Jeremy Francis, 1982-, Azizah Abdul Rahman, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.5 N52 2009 raf
Publication Date 2009
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2009

Data mining techniques in CRM : inside customer segmentation

2024-05-30T00:02:05Z

by Tsiptsis, Konstantinos
Author Tsiptsis, Konstantinos, Chorianopoulos, Antonios
Format: Books
Call Number HF5415.5 T74 2010
Publisher Wiley,
Publication Date 2009
ISBN 9780470743973

Customer relationship management : concepts and technologies

2024-05-30T00:02:05Z

by Buttle, Francis
Author Buttle, Francis
Format: Books
Call Number HF5415.5 B83 2009
Edition 2nd ed.
Publisher Butterworth-Heinemann,
Publication Date 2009
ISBN 9781856175227

Customer-driven operations : aligning quality tools and business processes for customer excellence

2024-05-30T00:02:05Z

by Ahoy, Christopher K.
Author Ahoy, Christopher K.
Format: Books
Call Number HD31 A46 2009
Publisher McGraw-Hill,
Publication Date 2009
ISBN 9780071608312

Customer genius : becoming a customer-centric business

2024-05-30T00:02:05Z

by Fisk, Peter
Author Fisk, Peter
Format: Books
Call Number HF5415.5 F57 2009
Publisher Capstone,
Publication Date 2009
ISBN 9781841127880

Customer knowledge management : people, processes, and technology

2024-05-30T00:02:05Z

by Al-Shammari, Minwir
Author Al-Shammari, Minwir
Format: Books
Call Number HF5415.5 A574 2009
Publisher Information Science Reference,
Publication Date 2009
ISBN 9781605662589

Rain : what a paperboy learned about business

2024-05-30T00:02:05Z

by Fox, Jeffrey J., 1945-
Author Fox, Jeffrey J., 1945-
Format: Books
Call Number HF5386 F528 2009
Edition 1st ed.
Publisher Jossey-Bass,
Publication Date 2009
ISBN 9780470408537

Principles of customer relationship management

2024-05-30T00:02:05Z

by Baran, Roger J.
Author Baran, Roger J., Galka, Roger J., Strunk, Daniel P.
Format: Books
Call Number HF5415.55 B36 2008
Publisher South-Western College Pub.,
Publication Date 2008
ISBN 9780324322385

Do the right thing : how dedicated employees create loyal customers and large profits

2024-05-30T00:02:05Z

by Parker, James F. (James Francis), 1947-
Author Parker, James F. (James Francis), 1947-
Format: Books
Call Number HE9803.S68 P37 2008
Publisher Wharton School Pub.,
Publication Date 2008
ISBN 9780132343343

Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor

2024-05-30T00:02:05Z

by Akmal Rakhmadi
Author Akmal Rakhmadi, Abd. Razak Che Hussin, Fakulti Sains Komputer dan Sistem Maklumat
Format: Computer file
Call Number CP 015392 ra
Publisher Universiti Teknologi Malaysia,
Publication Date 2008
Thesis (Sarjana Sains Teknologi Maklumat -Pengurusan) - Universiti Teknologi Malaysia, 2008

Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor

2024-05-30T00:02:05Z

by Akmal Rakhmadi
Author Akmal Rakhmadi, Abd. Razak Che Hussin, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.52 A36 2008 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2008
Thesis (Sarjana Sains Teknologi Maklumat -Pengurusan) - Universiti Teknologi Malaysia, 2008

Salesforce.com for dummies

2024-05-30T00:02:05Z

by Wong, Tom
Author Wong, Tom, Kao, Liz
Format: Books
Call Number HF5415.5 W66 2008
Edition 3rd. ed.
Publisher Wiley Pub., Inc.,
Publication Date 2008
ISBN 9780470318126

From customer retention to a holistic stakeholder management system : living a vision

2024-05-30T00:02:05Z

by Huber, Margit
Author Huber, Margit, OGorman, Susanne
Format: Books
Call Number HF5415.5 F756 2008
Publisher Springer,
Publication Date 2008
ISBN 9783540774297

The intimate supply chain : leveraging the supply chain to manage the customer experience

2024-05-30T00:02:05Z

by Ross, David Frederick
Author Ross, David Frederick
Format: Books
Call Number HD38.5 R63 2008
Publisher Auerbach Publications,
Publication Date 2008
ISBN 9781420064971

Customer relationship management : a global perspective

2024-05-30T00:02:05Z

by Raab, Gerhard
Author Raab, Gerhard
Format: Books
Call Number HF5415.5 C875 2008
Publisher Gower Publishing,
Publication Date 2008
ISBN 9780754671565

Customer relationship management : concepts and cases

2024-05-30T00:02:05Z

by Rai, Alok Kumar
Author Rai, Alok Kumar
Format: Books
Call Number HF5415.5 R344 2008
Publisher PHI Learning Private Limited,
Publication Date 2008
ISBN 9788120335387

The new age of innovation : driving co-created value through global networks

2024-05-30T00:02:05Z

by Prahalad, C. K.
Author Prahalad, C. K., Krishnan, M. S.
Format: Books
Call Number HD30.28 P69 2008
Publisher McGraw-Hill,
Publication Date 2008
ISBN 9780071598286

Human sigma : managing the employee-customer encounter

2024-05-30T00:02:05Z

by Fleming, John Howland
Author Fleming, John Howland, Asplund, Jim
Format: Books
Call Number HF5415.5 F53 2007
Publisher Gallup Press,
Publication Date 2007
ISBN 9781595620163

Salesforce.com for dummies

2024-05-30T00:02:05Z

by Wong, Tom
Author Wong, Tom, Kao, Liz
Format: Books
Call Number HF5415.5 W66 2007
Edition 2nd ed.
Publisher John Wiley & Sons,
Publication Date 2007
ISBN 9780470048931

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia

2024-05-30T00:02:05Z

by Wiwied Virgiyanti
Author Wiwied Virgiyanti
Format: Books
Call Number HF5415.5 W58 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Fakulti Sains Komputer dan Sistem Maklumat, Universiti Teknologi Malaysia, 2007

Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia

2024-05-30T00:02:05Z

by Zarnelly
Author Zarnelly, Azizah Abdul Rahman, supervisor, Universiti Teknologi Malaysia. Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number HF5415.52 Z27 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Full text thesis via UTM-IR
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2007

Investigating customer relationship management and service quality in higher education in Malaysia School of Graduate Studies, Universiti Teknologi Malaysia

2024-05-30T00:02:05Z

by Wiwied Virgiyanti
Author Wiwied Virgiyanti
Format: Computer file
Call Number CP 013417
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007

Sistem pengurusan aduan dan cadangan secara online di Universiti Islam Negeri Suska Riau-Indonesia

2024-05-30T00:02:05Z

by Zarnelly
Author Zarnelly, Azizah Abdul Rahman, supervisor, Universiti Teknologi Malaysia. Fakulti Sains Komputer dan Sistem Maklumat
Format: Computer file
Call Number CP 016835
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2007

Mass customization information systems in business

2024-05-30T00:02:05Z

by Blecker, Thorsten
Author Blecker, Thorsten
Format: Books
Call Number TS155.65 M38 2007
Publisher Information Science Reference,
Publication Date 2007
ISBN 9781599040394

Implementing CRM : from technology to knowledge

2024-05-30T00:02:05Z

by Finnegan, David Jesse
Author Finnegan, David Jesse, Willcocks, Leslie P.
Format: Books
Call Number HF5415.5 F56 2007
Publisher John Wiley & Sons,
Publication Date 2007
ISBN 9780470065266

A risk-benefit perspective on early customer integration

2024-05-30T00:02:05Z

by Kausch, Christoph
Author Kausch, Christoph
Format: Books
Call Number HF5415.153 K378 2007
Publisher Physica-Verlag,
Publication Date 2007
ISBN 9783790819618 9783790819625
Fulltext
Remote access restricted to users with a valid UTM ID via VPN

Customer lifetime value : reshaping the way we manage to maximize profits

2024-05-30T00:02:05Z

by Bejou, David
Author Bejou, David, Keiningham, Timothy L., Aksoy, Lerzan
Format: Books
Call Number HF5415.55 C87 2006
Publisher Best Business Books,
Publication Date 2006
ISBN 9780789034359

Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti

2024-05-30T00:02:05Z

by Ong, Sham Enn
Author Ong, Sham Enn
Format: Books
Call Number HF5415.335 O53 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

2024-05-30T00:02:05Z

by Lim, Meei Horng
Author Lim, Meei Horng, Hoo, Yuen Cheng, Malia Mohamed
Format: Visual Materials
Call Number MFL 013281
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Outside innovation : how your customers will co-design your companys future

2024-05-30T00:02:05Z

by Seybold, Patricia B.
Author Seybold, Patricia B.
Format: Books
Call Number HD45 S49 2006
Publisher HarperCollins Publishers,
Publication Date 2006
ISBN 9780061135903

Managing global accounts : nine critical factors for a world-class program

2024-05-30T00:02:05Z

by Capon, Noel
Author Capon, Noel, Potter, Dave, 1942-, Schindler, Fred, American Marketing Association
Format: Books
Call Number HF5415.5 C36 2006
Publisher Thomson,
Publication Date 2006
ISBN 9780324400762

Customer relationship management : a databased approach

2024-05-30T00:02:05Z

by Kumar, V., 1957-
Author Kumar, V., 1957-, Reinartz, Werner J.
Format: Books
Call Number HF5415.5 K86 2006
Publisher John Wiley & Sons,
Publication Date 2006
ISBN 9780471271338

Beyond six sigma : profitable growth throuth customer value creation

2024-05-30T00:02:05Z

by Plaster, Gary
Author Plaster, Gary, Alderman, Jerry D
Format: Books
Call Number HD62.15 P55 2006
Publisher J. Wiley & Sons,
Publication Date 2006
ISBN 9780471681519

Involving customers in new service development

2024-05-30T00:02:05Z

by Edvardsson, Bo, 1952-
Author Edvardsson, Bo, 1952-
Format: Books
Call Number HF5415.153 I58 2006
Series Title Series on technology management ; v. 11
Publisher Imperial College Press ; Distributed by World Scientific Publishing Co.,
Publication Date 2006
ISBN 9781860946691

How to sell technical equipment and services

2024-05-30T00:02:05Z

by Hutton, James R.
Author Hutton, James R.
Format: Books
Call Number HF5438.25 H8695 2006
Publisher PennWell Corp.,
Publication Date 2006
ISBN 9781593700669

Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia

2024-05-30T00:02:05Z

by Heti Aznin Osman
Author Heti Aznin Osman
Format: Computer file
Call Number CP 11924
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2006

Converting customer value : from retention to profit

2024-05-30T00:02:05Z

by Murphy, John A., 1948-
Author Murphy, John A., 1948-
Format: Books
Call Number HF5415.5 M87 2006
Publisher Wiley,
Publication Date 2006
ISBN 9780470016343

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

2024-05-30T00:02:05Z

by Kong, Bee Lian
Author Kong, Bee Lian
Format: Books
Call Number HF5415.335 K66 2006 raf
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

2024-05-30T00:02:05Z

by Lim, Meei Horng
Author Lim, Meei Horng, Hoo, Yuen Cheng, Malia Mohamed
Format: Books
Call Number HF5415.5 L554 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Relationship marketing : in a globalised world : are you ready?

2024-05-30T00:02:05Z

by Choo, Meng Kong
Author Choo, Meng Kong
Format: Books
Call Number HF5415.5 C46 2006
Publisher Utusan Publications & Distributors,
Publication Date 2006
ISBN 9789676116222

Sistem pembayaran saman secara MOBILE berorientasikan CRM bagi Polis Diraja Malaysia

2024-05-30T00:02:05Z

by Heti Aznin Osman
Author Heti Aznin Osman
Format: Books
Call Number HG1710 H47 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Preview
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2006

Designing the customer-centric organization : a guide to strategy, structure, and process

2024-05-30T00:02:05Z

by Galbraith, Jay R.
Author Galbraith, Jay R.
Format: Books
Call Number HF5415.5 G345 2005
Series Title The Jossey-Bass business & management series
Edition 1st ed.
Publisher Jossey-Bass A Wiley Imprint,
Publication Date 2005
ISBN 9780787979195

Implementing customer relationship management and service quality supporting ICT services for CICT, UTM

2024-05-30T00:02:05Z

by Nur Ilham Abdul Wahab
Author Nur Ilham Abdul Wahab
Format: Computer file
Call Number CP 11123
Publisher Universiti Teknologi Malaysia,
Publication Date 2005
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2005

Customer relationship management

2024-05-30T00:02:05Z

by Peelen, Ed
Author Peelen, Ed
Format: Books
Call Number HF5415.5 P43 2005
Publisher FT Prentice Hall,
Publication Date 2005
ISBN 9780273681779

The paradox of excellence : how great performance can kill your business

2024-05-30T00:02:05Z

by Mosby, David, 1948-
Author Mosby, David, 1948-, Weissman, Michael, 1965-
Format: Books
Call Number HF5386 M67 2005
Publisher Jossey-Bass,
Publication Date 2005
ISBN 9780787981396

MarketBusters : 40 strategic moves that drive exceptional business growth

2024-05-30T00:02:05Z

by McGrath, Rita Gunther
Author McGrath, Rita Gunther, MacMillan, Ian C., 1940-
Format: Books
Call Number HD30.28 M474 2005
Publisher Harvard Business School Press,
Publication Date 2005
ISBN 9781591391234

Sistem pengurusan hubungan pelanggan bagi Four Star Chair Systems Sdn. Bhd. berasaskan teknik perlombongan data

2024-05-30T00:02:05Z

by Ng, Moon Ching
Author Ng, Moon Ching
Format: Books
Call Number HF5415.5 N45 2005
Publisher Universiti Teknologi Malaysia,
Publication Date 2005
Project Paper (Sarjana Muda Sains (Sains Komputer)) - Universiti Teknologi Malaysia, 2005

Implementing customer relationship management and service quality supporting ICT services for CICT, UTM

2024-05-30T00:02:05Z

by Nur Ilham Abdul Wahab
Author Nur Ilham Abdul Wahab
Format: Books
Call Number HF5415.5 N544 2005
Publisher Universiti Teknologi Malaysia,
Publication Date 2005
Preview
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2005

The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do

2024-05-30T00:02:05Z

by Chowdhury, Subir
Author Chowdhury, Subir
Format: Books
Call Number HD62.15 C46 2005
Edition 1st ed.
Publication Date 2005
ISBN 9780385514781

Complaint management : the heart of CRM

2024-05-30T00:02:05Z

by Stauss, Bernd
Author Stauss, Bernd, Seidel, Wolfgang, 1935-
Format: Books
Call Number HF5415.52 S72 2004
Publisher Thomson/South-Western,
Publication Date 2005
ISBN 9780324202649

Kellogg on branding : the marketing faculty of the Kellogg School of Management

2024-05-30T00:02:05Z

by Tybout, Alice M.
Author Tybout, Alice M., Calkins, Tim, Kellogg School of Management
Format: Books
Call Number HD69.B7 K444 2005
Publisher Wiley,
Publication Date 2005
ISBN 9780471690160

Ingenuity customer relationship management sales force automation version 4.0

2024-05-30T00:02:05Z

by Kow, Cik Choy, author
Author Kow, Cik Choy, author, Norbik Bashah Idris, supervisor, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number QA76.76.S95 K69 2005 raf
Publication Date 2005
Thesis (Sarjana Sains (Sains Komputer - Kejuruteraan Perisian Masa Nyata)) - Universiti Teknologi Malaysia, 2005

Customer service in the information age : a common sense approach to high-tech help

2024-05-30T00:02:05Z

by Haberer, JoAnn
Author Haberer, JoAnn
Format: Books
Call Number HF5415.55 H32 2004
Publisher Thomson Course Technology,
Publication Date 2004
ISBN 9780619259099

Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

2024-05-30T00:02:05Z

by Mohamad Hafiz Johan
Author Mohamad Hafiz Johan
Format: Visual Materials
Call Number MFL 12921
Publisher Universiti Teknologi Malaysia,
Publication Date 2004
Project Paper (Sarjana Muda Pengurusan Harta tanah) - Universiti Teknologi Malaysia, 2004

CRM at the speed of light : essential customer strategies for the 21st century

2024-05-30T00:02:05Z

by Greenberg, Paul
Author Greenberg, Paul
Format: Books
Call Number HF5415.5 G734 2004
Edition 3rd ed.
Publisher McGraw Hill/Osborne,
Publication Date 2004
ISBN 9780072231731

Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services

2024-05-30T00:02:05Z

by Muhammad Ihsan Jambak
Author Muhammad Ihsan Jambak
Format: Books
Call Number HF5415.5 M53 2004
Publisher Universiti Teknologi Malaysia,
Publication Date 2004
Thesis (Sarjana Sains (Teknologi maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2004

Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services

2024-05-30T00:02:05Z

by Muhammad Ihsan Jambak
Author Muhammad Ihsan Jambak
Format: Computer file
Call Number CP 9018
Publisher Universiti Teknologi Malaysia,
Publication Date 2004
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2004

The people side of great business

2024-05-30T00:02:05Z

by Sartain, Libby
Author Sartain, Libby
Format: Computer file
Call Number CP 5699
Publisher Stanford Graduate School of Business,
Publication Date 2004

Excellence in service

2024-05-30T00:02:05Z

by Haberer, JoAnn
Author Haberer, JoAnn
Format: Computer file
Call Number CP 4889
Publisher Thomson Course Technology,
Publication Date 2004
ISBN 9780619259099

Mass customization : a supply chain approach

2024-05-30T00:02:05Z

by Chandra, Charu
Author Chandra, Charu, Kamrani, Ali K.
Format: Books
Call Number TS155.65 C52 2004
Publisher Kluwer Academic/Plenum Publishers,
Publication Date 2004
ISBN 9780306485053

CRM unplugged: releasing CRM's strategic value

2024-05-30T00:02:05Z

by Bligh, Philip
Author Bligh, Philip, Turk, Douglas
Format: Books
Call Number HF5415.5 B54 2004
Publisher John Wiley & Sons,
Publication Date 2004
ISBN 9780471483045

Service strategy : management moves for customer results

2024-05-30T00:02:05Z

by Horovitz, Jacques, 1947-
Author Horovitz, Jacques, 1947-
Format: Books
Call Number HF5415.5 H674 2004
Edition 2nd ed.
Publisher Prentice Hall/Financial Times,
Publication Date 2004
ISBN 9780273675839

Managing customer relationships : a strategic framework

2024-05-30T00:02:05Z

by Peppers, Don
Author Peppers, Don, Rogers, Martha
Format: Books
Call Number HF5415.5 P46 2004
Publication Date 2004
ISBN 9780471485902

The six fundamentals of success : the rules for getting it right for yourself and your organization

2024-05-30T00:02:05Z

by Levine, Stuart R.
Author Levine, Stuart R.
Format: Books
Call Number HD 31 L384 2004
Edition 1st US ed.
Publisher Currency,
Publication Date 2004
ISBN 9780385510868

The customer centric enterprise : advances in mass customization and personalizaton

2024-05-30T00:02:05Z

by Tseng, Mitchell M., 1947-
Author Tseng, Mitchell M., 1947-, Piller, Frank T., 1969-
Format: Books
Call Number TS155.65 C87 2003
Publisher Springer,
Publication Date 2003
ISBN 9783540024927

Demand driven! : six steps to creating an ecosystem of demand for your business

2024-05-30T00:02:05Z

by Manning, Bo
Author Manning, Bo, Thorne, Chris
Format: Books
Call Number HF5415.13 M364 2003
Publisher McGraw Hill,
Publication Date 2003
ISBN 9780071400367

Construction business development : meeting new challenges, seeking opportunity

2024-05-30T00:02:05Z

by Preece, Christopher N.
Author Preece, Christopher N., Moodley, Krisen, Smith, Paul
Format: Books
Call Number HD9715.A2 C664 2003
Publisher Butterworth Heinemann,
Publication Date 2003
ISBN 9780750651097

Relationship marketing : management of customer relationships

2024-05-30T00:02:05Z

by Bruhn, Manfred, author
Author Bruhn, Manfred, author
Format: Books
Call Number HF5415.5 B78 2003
Publisher Prentice Hall,
Publication Date 2003
ISBN 9780273676010

Customer relationship management : perspectives from the market place

2024-05-30T00:02:05Z

by Knox, Simon
Author Knox, Simon
Format: Books
Call Number HF5415.5 C87 2003
Publisher Butterworth-Heinemann,
Publication Date 2003
ISBN 9780750656771

Maximising profits : the customer-centric approach

2024-05-30T00:02:05Z

by Teo, Raymond
Author Teo, Raymond, Fong, Sharon
Format: Books
Call Number HF5415.5 T46 2003
Publisher Prentice Hall,
Publication Date 2003
ISBN 9780130474858

Customer management excellence

2024-05-30T00:02:05Z

by Faulkner, Mike
Author Faulkner, Mike
Format: Books
Call Number HF5429.6.G7 F38 2003
Publication Date 2003
ISBN 9780470848531

The ultimate CRM handbook : strategies & concepts for building enduring customer loyalty & profitability

2024-05-30T00:02:05Z

by Freeland, John G.
Author Freeland, John G.
Format: Books
Call Number HF5415.5 U45 2003
Publication Date 2003
ISBN 9780071409353

Customer experience management : a revolutionary approach to connecting with your customers

2024-05-30T00:02:05Z

by Schmitt, Bernd H.
Author Schmitt, Bernd H.
Format: Books
Call Number HF5415.55 S35 2003
Publication Date 2003
ISBN 9780471237747

Customer relationship management : integrating marketing strategy and information technology

2024-05-30T00:02:05Z

by Zikmund, William G.
Author Zikmund, William G., McLeod, Raymond, Gilbert, Faye W.
Format: Books
Call Number HF5415.55 Z55 2003
Publisher John Wiley & Sons,
Publication Date 2003
ISBN 9780471271376

HR from the heart : inspiring stories and strategies for building the people side of great business

2024-05-30T00:02:05Z

by Sartain, Libby
Author Sartain, Libby, Finney, Martha I.
Format: Books
Call Number HF5549 S26 2003
Publisher Amacom
Publication Date 2003
ISBN 9780814407561

Kajian terhadap masalah perniagaan kedai pejabat kurang aktif di Pusat Perniagaan dan Komersil Shahab Perdana Mergong, Kedah

2024-05-30T00:02:05Z

by Asmawati Mohd. Shukor
Author Asmawati Mohd. Shukor
Format: Visual Materials
Call Number MFL 12409
Publisher Universiti Teknologi Malaysia,
Publication Date 2002
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2002

The CRM project management handbook : building realistic expectations and managing risk

2024-05-30T00:02:05Z

by Gentle, Michael, 1957-
Author Gentle, Michael, 1957-
Format: Books
Call Number HF5415.5 G46 2002
Publisher Kogan Page,
Publication Date 2002
ISBN 9780749438982

Managing effectively : customer service, continuous improvement, innovation and change

2024-05-30T00:02:05Z

by Saville, James
Author Saville, James, Reid, Howard
Format: Books
Call Number HF5415.5 S28 2002
Publisher Pearson Education Australia,
Publication Date 2002
ISBN 9781740094641

Customer relationship management : the bottom line to optimizing your ROI

2024-05-30T00:02:05Z

by Anton, Jon
Author Anton, Jon, Petouhoff, Natalie L.
Format: Books
Call Number HF5415.5 A586 2002
Edition 2nd ed.
Publisher Prentice Hall,
Publication Date 2002
ISBN 9780130990693

Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam

2024-05-30T00:02:05Z

by Vaani Manickam
Author Vaani Manickam
Format: Books
Call Number HF5415.5 V32 2002
Publisher Universiti Teknologi Malaysia,
Publication Date 2002
Kertas Projek (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2002

Customer relationship management : electronic customer care in the new economy

2024-05-30T00:02:05Z

by Muther, Andreas
Author Muther, Andreas
Format: Books
Call Number HF5415.5 M88 2002
Publisher Springer,
Publication Date 2002
ISBN 9783540413776

CRM at the speed of light : capturing and keeping customers in internet real time

2024-05-30T00:02:05Z

by Greenberg, Paul
Author Greenberg, Paul
Format: Books
Call Number HF5415.5 G73 2002
Edition 2nd ed.
Publisher McGraw-Hill/Osborne,
Publication Date 2002
ISBN 9780072224160

Strategic six sigma : best practices from the executive suite

2024-05-30T00:02:05Z

by Smith, Dick
Author Smith, Dick, Blakeslee, Jerry, Koonce, Richard
Format: Books
Call Number HD58.9 S64 2002
Publication Date 2002
ISBN 9780471232940

Building a successful customer-service culture : a guide for library and information managers

2024-05-30T00:02:05Z

by Melling, Maxine
Author Melling, Maxine, Little, Joyce
Format: Books
Call Number Z711 B84 2002
Publisher Facet,
Publication Date 2002
ISBN 9781856044493

Mengkaji masalah kepuasan kerja di Jabatan Kejururawatan : satu kajian di Hospital Pakar Puteri, Johor Bahru, Johor Darul Takzim

2024-05-30T00:02:05Z

by Khairun Syarinna Mohd. Top
Author Khairun Syarinna Mohd. Top
Format: Visual Materials
Call Number MFL 11257
Publisher Universiti Telnologi Malaysia,
Publication Date 2002
Project Paper (Sarjana Muda Pengurusan (Teknologi) - Universiti Teknologi Malaysia, 2002

The customer differential : the complete guide to implementing customer relationship management

2024-05-30T00:02:05Z

by Nykamp, Melinda
Author Nykamp, Melinda
Format: Books
Call Number HF5415.5 N94 2001
Publication Date 2001
ISBN 9780814406229

CRM at the speed of light : capturing and keeping customers in internet real time

2024-05-30T00:02:05Z

by Greenberg, Paul
Author Greenberg, Paul
Format: Books
Call Number SKD
Publisher Osborne/McGraw-Hill,
Publication Date 2001
ISBN 9780072127829

Secrets of customer relationship management : it's all about how you make them feel

2024-05-30T00:02:05Z

by Barnes, James G.
Author Barnes, James G.
Format: Books
Call Number HF5415.5 B37 2001
Publisher McGraw-Hill,
Publication Date 2001
ISBN 9780071362535

Customer relationship management : creating competitive advantage through win-win relationship strategies

2024-05-30T00:02:05Z

by Storbacka, Kaj
Author Storbacka, Kaj, Lehtinen, Jarmo R.
Format: Books
Call Number HF5415.5 S76 2001
Publisher McGraw-Hill,
Publication Date 2001
ISBN 9780071188616

Harvard business review on customer relationship management

2024-05-30T00:02:05Z

Format: Books
Call Number HF5414.5 H37 2001
Publisher Harvard Business School Press ,
Publication Date 2001
ISBN 9781578516995

Customer winback : how to recapture lost customers and keep them loyal

2024-05-30T00:02:05Z

by Griffin, Jill
Author Griffin, Jill, Lowenstein, Michael W., 1942-
Format: Books
Call Number HF5415.5 G75 2001
Publication Date 2001
ISBN 9780787946678

Customer relationship management : a strategic imperative in the world of e-business

2024-05-30T00:02:05Z

by Brown, Stanley A.
Author Brown, Stanley A.
Format: Books
Call Number HF5415.5 B763 2000
Publisher John Wiley,
Publication Date 2000
ISBN 9780471644095

Everyone a leader : a grassroots model for the new workplace

2024-05-30T00:02:05Z

by Bergmann, Horst
Author Bergmann, Horst, Hurson, Kathleen, Russ-Eft, Darlene
Format: Books
Call Number HD57.7 B47 1999
Publisher John Wiley & Son,
Publication Date 1999
ISBN 9780471197638

The market driven organization: understanding, attracting, and keeping valuable customers

2024-05-30T00:02:05Z

by Day, George S.
Author Day, George S.
Format: Books
Call Number HF5415.13 D39 1999
Publisher The Free Press.,
Publication Date 1999
ISBN 9780684864679

The business analyzer and planner : the unique process for solving problems, finding opportunities and making better decisions every day

2024-05-30T00:02:05Z

by Zambruski, Michael S.
Author Zambruski, Michael S.
Format: Books
Call Number HF1008 Z36 1999 f
Publisher American Management Association,
Publication Date 1999
ISBN 9780814479841

Customer relationship management : making hard decisions with soft numbers

2024-05-30T00:02:05Z

by Anton, Jon
Author Anton, Jon, Monger, Jodie E., Feinberg, Richard A., Widdows, Rick
Format: Books
Call Number HF5415.5 A58 1995
Publisher Prentice Hall,
Publication Date 1996
ISBN 9780134384740

Customer relationship management : making hard decisions with soft numbers

2024-05-30T00:02:05Z

by Anton, Jon
Author Anton, Jon, Monger, Jodie E., Feinberg, Richard A., Widdows, Rick, Ruyter, Ko de
Format: Books
Call Number HF5415.5 A57 1996
Publisher Prentice Hall,
Publication Date 1996
ISBN 9780134384740

Managing operations : customers, productivity, improvement and change

2024-05-30T00:02:05Z

by Saville, James
Author Saville, James, Reid, Howard
Format: Books
Call Number HD58.9 S28 1996
Publisher Prentice Hall,
Publication Date 1996
ISBN 9780724808335

10 steps to connecting with your customers : communication skills for selling your products, services and ideas

2024-05-30T00:02:05Z

by Bethel, William
Author Bethel, William
Format: Books
Call Number HF5415.5 B56 1995
Publisher Darthell,
Publication Date 1995
ISBN 9780850132014

The customer service pocketbook

2024-05-30T00:02:05Z

by Newby, Tony
Author Newby, Tony, Archier, Alexis
Format: Books
Call Number HF5415.5 N48 1995 k
Publisher Management Pocketbook,
Publication Date 1995

Upside-down marketing : turning your ex-customers into your best customers

2024-05-30T00:02:05Z

by Walther, George R.
Author Walther, George R.
Format: Books
Call Number HF5415.13.W25 1994
Publisher McGraw-Hill,
Publication Date 1994
ISBN 9780070680470

Horizontal management : beyond total customer satifaction

2024-05-30T00:02:05Z

by Denton, D. Keith
Author Denton, D. Keith
Format: Books
Call Number HD66 D36 1991
Publisher Lexington Books,
Publication Date 1991
ISBN 9780669269369

Organizational troubleshooters : resolving problems with customers and employees

2024-05-30T00:02:05Z

by Ziegenfuss, James T.
Author Ziegenfuss, James T.
Format: Books
Call Number HD30.29 Z53 1988
Publisher Jossey-Bass,
Publication Date 1988
ISBN 9781555420956

Sistem Bantuan Pengguna Pusat Komputer UPNM Secara Atas Talian

2024-05-30T00:02:05Z

by Danessh Kumar Segaran, author
Author Danessh Kumar Segaran, author, Rusni Daruis, Assoc.Prof., supervisor, Universiti Pertahanan Nasional Malaysia
Format: Books
Call Number CP 034591 ra
Project Paper Sarjana Muda Sains (Komputer)

The development of customer feedback management system

2024-05-30T00:02:05Z

by Mohd. Syafiq Zolkeply, author
Author Mohd. Syafiq Zolkeply, author, Faizul Azli Abd. Ridzab @ Hassan, supervisor, Sekolah Informatiks Termaju
Format: Books
Call Number QA76.9.S88 M648 2012 raf
Thesis Sarjana Sains (Kejuruteraan Perisian)

The development of customer feedback management system

2024-05-30T00:02:05Z

by Mohd. Syafiq Zolkeply, author
Author Mohd. Syafiq Zolkeply, author, Faizul Azli Abd. Ridzab @ Hassan, supervisor, Sekolah Informatiks Termaju
Format: Books
Call Number CP 034134 ra
Thesis Sarjana Sains (Kejuruteraan Perisian)

Cases on consumer-centric marketing management

2024-05-30T00:02:05Z

by Jham, Vimi, 1968- editor
Author Jham, Vimi, 1968- editor, Puri, Sandeep, 1972- editor
Format: Books
Call Number HF5415.13 C375 2014
ISBN 9781466643574 9781466643581 9781466643598

Sistem Bantuan Pengguna Pusat Komputer UPNM Secara Atas Talian

2024-05-30T00:02:05Z

by Danessh Kumar Segaran, author
Author Danessh Kumar Segaran, author, Rusni Daruis, Assoc.Prof, supervisor, Universiti Pertahanan Nasional Malaysia
Format: Books
Call Number HF5415.5 D36 2007 raf
Project Paper Sarjana Muda Sains (Komputer)

Ingenuity customer relationship management sales force automation version 4.0

2024-05-30T00:02:05Z

by Kow, Cik Choy, author
Author Kow, Cik Choy, author, Norbik Bashah Idris, Fakulti Sains Komputer dan Sistem Maklumat
Format: Books
Call Number CP 034011 ra
Thesis (Sarjana Sains (Sains Komputer - Kejuruteraan Perisian Masa Nyata)) - Universiti Teknologi Malaysia, 2005

BACK-TO-BASICS LOYALTY : HOW TO KEEP EMPLOYEES & CUSTOMERS FAITHFUL TO YOUR COMPANY

2024-05-30T00:02:05Z

by Kevin J. Murphy
Author Kevin J. Murphy
Format: Books
Call Number HF5415.5 M877 1994
ISBN 9789837200975

Total Value Development : How to Drive Service Innovation

2024-05-30T00:02:05Z

by Hull, Frank M
Author Hull, Frank M, Storey, Chris
Format: Books
Call Number HD62.15 H85 2016 v.26
ISBN 9781783267132

The One to One Manager : Real-World Lessons in Customer Relationship Management

2024-05-30T00:02:05Z

by Peppers, Don, author
Author Peppers, Don, author, Rogers, Martha, 1952-, author
Format: Books
Call Number HF5415.5 P45 1999
ISBN 9780385494083
http://www.loc.gov/catdir/bios/random059/99026835.html http://www.loc.gov/catdir/samples/random044/99026835.html http://www.loc.gov/catdir/description/random0411/99026835.html

Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success

2024-05-30T00:02:05Z

by Adams, Richard, 1967- author
Author Adams, Richard, 1967- author
Format: Books
Call Number HF5415.5 A33 2020
ISBN 9780367182762

Delivering the Goods : Developing sales and service excellence

2024-05-30T00:02:05Z

by Vance, Greg 1953-
Author Vance, Greg 1953-
Format: Books
Call Number HF5415.5 V356 1995
ISBN 9789838996075

The Client Role in Successful Construction Projects

2024-05-30T00:02:05Z

by Challender, Jason, author
Author Challender, Jason, author, Whitaker, Russell, author
Format: Books
Call Number TH438 C433 2019
ISBN 9781138058200