Search Results for Customer services - Narrowed by: Hernon, Peter
SirsiDynix Enterprise
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2024-04-28T08:42:52Z
Assessing service quality : satisfying the expectations of library customers
ent://SD_ILS/0/SD_ILS:777143
2024-04-28T08:42:52Z
2024-04-28T08:42:52Z
by Hernon, Peter<br/>Author Hernon, Peter, Altman, Ellen<br/>Format: Books<br/>Call Number Z711 H45 2010 f<br/>Edition 2nd ed.<br/>Publisher American Library Association,<br/>Publication Date 2010<br/>ISBN 9780838910214<br/>
Delivering satisfaction and service quality : a customer-based approach for libraries
ent://SD_ILS/0/SD_ILS:825048
2024-04-28T08:42:52Z
2024-04-28T08:42:52Z
by Hernon, Peter<br/>Author Hernon, Peter, Whitman, John R.<br/>Format: Books<br/>Call Number Z711 H47 2001 f<br/>Publisher American Library Association,<br/>Publication Date 2001<br/>ISBN 9780838907894<br/>