Search Results for Customer services -- Management - Narrowed by: Edvardsson, Bo - EnglishSirsiDynix Enterprisehttp://portal.utm.my/client/en_AU/main/main/qu$003dCustomer$002bservices$002b--$002bManagement$0026qf$003dAUTHOR$002509Author$002509Edvardsson$00252C$002bBo$002509Edvardsson$00252C$002bBo$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ic$003dtrue$0026ps$003d300?dt=list2024-07-02T05:07:24ZValues-based service for sustainable business : lessons from IKEAent://SD_ILS/0/SD_ILS:3631302024-07-02T05:07:24Z2024-07-02T05:07:24Zby Edvardsson, Bo<br/>Author Edvardsson, Bo, Enquist, Bo<br/>Format: Books<br/>Call Number HD9980.5 E38 2009<br/>Publisher Routledge,<br/>Publication Date 2009<br/>ISBN 9780415458535<br/>Quality of service : making it really workent://SD_ILS/0/SD_ILS:3700882024-07-02T05:07:24Z2024-07-02T05:07:24Zby Edvardsson, Bo<br/>Author Edvardsson, Bo, Thomasson, Bertil, Ovretveit, John<br/>Format: Books<br/>Call Number HF5415.5 E39 1994<br/>Publisher McGraw-Hill,<br/>Publication Date 1994<br/>ISBN 9780077079499<br/>