Search Results for Customer services -- Quality control

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

2024-05-22T07:43:38Z

by Allen, Derek R., 1959-
Author Allen, Derek R., 1959-, American Society for Quality Control
Format: Books
Call Number HF5415.335 A44 2004
Publisher ASQ Quality Press,
Publication Date 2204 2004
ISBN 9780873895934

Hubungan antara E-kualiti perkhidmatan dan kepuasan pelanggan terhadap perbankan internet Cimb Click

2024-05-22T07:43:38Z

by Nurfarahana Mohd Badli, 1997-, author
Author Nurfarahana Mohd Badli, 1997-, author
Format: Books
Call Number CP 084242 ra
Publication Date 2020
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2020

Hubungan antara E-kualiti perkhidmatan dan kepuasan pelanggan terhadap perbankan internet Cimb Click

2024-05-22T07:43:38Z

by Nurfarahana Mohd Badli, 1997-, author
Author Nurfarahana Mohd Badli, 1997-, author, Shafudin Mohd. Yatim, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim
Format: Books
Call Number HG1708.7 N87 2020 raf
Publication Date 2020
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2020

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1

2024-05-22T07:43:38Z

by Huril Azwari Hasan, 1995-, author
Author Huril Azwari Hasan, 1995-, author, Lokman Ali, supervisor, Azman Hashim International Business School
Format: Books
Call Number HF5415.5 H87 2019 raf
Publication Date 2019
Project Paper(Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1

2024-05-22T07:43:38Z

by Huril Azwari Hasan, 1995-, author
Author Huril Azwari Hasan, 1995-, author
Format: Books
Call Number CP 082206 ra
Publication Date 2019
Project Paper(Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

Faktor kejayaan kritikal pengurusan penyenggaraan hospital menurut persepsi pengurus

2024-05-22T07:43:38Z

by Wardi, 1949-, author
Author Wardi, 1949-, author, Miswan @ Abdul Hakim Mohammed, supervisor, Buang Alias, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number XX(862645.2)
Publication Date 2016
Thesis (Ph.D (Pengurusan Fasiliti)) - Universiti Teknologi Malaysia, 2016

The role of extrinsic product cues in automotive brand preferences and purchase intentions

2024-05-22T07:43:38Z

by Saleh, Aayed Qasem Hasan, 1978-
Author Saleh, Aayed Qasem Hasan, 1978-
Format: Books
Call Number CP 032017 ra
Publication Date 2013
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2013

The role of extrinsic product cues in automotive brand preferences and purchase intentions

2024-05-22T07:43:38Z

by Saleh, Aayed Qasem Hasan, 1978-
Author Saleh, Aayed Qasem Hasan, 1978-, Rohaizat Baharun, supervisor, Fakulti Pengurusan
Format: Books
Call Number HF5415.32 S25 2013 raf
Publication Date 2013
Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2013

Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan

2024-05-22T07:43:38Z

by Nur Syafadzila Saidi, 1985-
Author Nur Syafadzila Saidi, 1985-
Format: Books
Call Number CP 031647 ra
Publication Date 2012
Project Paper (Sarjana Muda Teknologi serta Pendidikan (Kemahiran Hidup)) - Universiti Teknologi Malaysia, 2012

Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan

2024-05-22T07:43:38Z

by Nur Syafadzila Saidi, 1985-
Author Nur Syafadzila Saidi, 1985-, Mohd. Rizal Mohd. Said, supervisor, Fakulti Pendidikan
Format: Books
Call Number XX(788071.1)
Publication Date 2012
Project Paper (Sarjana Muda Teknologi serta Pendidikan (Kemahiran Hidup)) - Universiti Teknologi Malaysia, 2012

Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru

2024-05-22T07:43:38Z

by Nor Ayunny Hamzah
Author Nor Ayunny Hamzah, Maimunah Sapri, Fakulti Kejuruteraan dan Sains Geoinformasi
Format: Books
Call Number HF5415.5 N394 2010 raf
Publication Date 2010
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2010

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry

2024-05-22T07:43:38Z

by Tee, Chai Huat, 1975-
Author Tee, Chai Huat, 1975-, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 T44 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry

2024-05-22T07:43:38Z

by Tee, Chai Huat, 1975-
Author Tee, Chai Huat, 1975-
Format: Books
Call Number CP 024182 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The relationship between services quality and international student's satisfaction in higher education institution

2024-05-22T07:43:38Z

by Yew, Yit Hooi, 1981-
Author Yew, Yit Hooi, 1981-, Ahmad Jusoh, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 Y49 2010 raf
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

The relationship between services quality and international student's satisfaction in higher education institution

2024-05-22T07:43:38Z

by Yew, Yit Hooi, 1981-
Author Yew, Yit Hooi, 1981-
Format: Books
Call Number CP 023924 ra
Publication Date 2010
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010

Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru

2024-05-22T07:43:38Z

by Nor Ayunny Hamzah
Author Nor Ayunny Hamzah
Format: Books
Call Number CP 022447 ra
Publication Date 2010
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2010

Customer-perceived service quality in fast food restaurants and their relationship with customer satisfaction and purchase intentions

2024-05-22T07:43:38Z

by Seng, Sook Min
Author Seng, Sook Min, Huam, Hon Tat, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 S46 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Faktor penerimaan dan penolakan perkhidmatan perbankan internet (CIMBcliks) di kalangan staf akademik Universiti Teknologi Malaysia

2024-05-22T07:43:38Z

by Mohd. Jairul Jumri
Author Mohd. Jairul Jumri, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HG1708.7 M64 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

The relationship between perceived services quality and bahavioral intention in hotel services : the case study of the first world Hotel, Genting

2024-05-22T07:43:38Z

by Foo, Cher Chean
Author Foo, Cher Chean, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 F66 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Analisis terhadap jangkaan dan persepsi pelajar terhadap perkhidmatan kesihatan di pusat kesihatan pelajar

2024-05-22T07:43:38Z

by Faitdz Nadwah Nordin
Author Faitdz Nadwah Nordin, Rohaizat Baharun, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 F35 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems

2024-05-22T07:43:38Z

by Hirata, Thomas T.
Author Hirata, Thomas T.
Format: Books
Call Number TS176 H54 2009
Publisher Productivity Press,
Publication Date 2009
ISBN 9781420083811

Tahap kepuasan pelajar terhadap kualiti perkhidmatan bas kampus (kes kajian : UTM Skudai)

2024-05-22T07:43:38Z

by Fatin Syazwina Abdul Shukor
Author Fatin Syazwina Abdul Shukor, Maizan Baba, supervisor, Fakulti Kejuruteraan dan Sains Geoinformasi
Format: Books
Call Number HF5415.335 F39 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah)) - Universiti Teknologi Malaysia, 2009

Tahap kepuasan pelanggan terhadap perkhidmatan di Suria GYM Taman Universiti, Skudai, Johor

2024-05-22T07:43:38Z

by Sameer Syauqy Mansor
Author Sameer Syauqy Mansor, Aslan Amat Senin, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 S26 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Mengkaji tahap kepuasan pelanggan terhadap kualiti perkhidmatan di Tekun Nasional Parlimen Pagoh

2024-05-22T07:43:38Z

by Shaliza Md. Yusos
Author Shaliza Md. Yusos, Noor Azmi Mohamad, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 S53 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

The analysis of perceived service quality and antecedents of customer loyalty of Keretapi Tanah Melayu (KTM) intercity services

2024-05-22T07:43:38Z

by Mohd. Elie Azman Mohammad
Author Mohd. Elie Azman Mohammad, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 M64 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2009

Factors affecting customers perception in choosing mobile service provider

2024-05-22T07:43:38Z

by Kavitha Viswalingam
Author Kavitha Viswalingam, Abu Bakar Abdul Hamid, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 K39 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM

2024-05-22T07:43:38Z

by Liew, Ka Ling
Author Liew, Ka Ling, Hisamuddin Md. Som, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 L54 2009 raf
Publication Date 2009
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2009

Voice of the customer : capture and analysis

2024-05-22T07:43:38Z

by Yang, Kai
Author Yang, Kai
Format: Books
Call Number TS156 Y36 2008
Publisher McGraw-Hill,
Publication Date 2008
ISBN 9780071465441

Mengukur kualiti perkhidmatan di Pejabat Pos Malaysia cawangan Skudai, Johor dengan menggunakan model servqual

2024-05-22T07:43:38Z

by Farhana Mohd. Razin
Author Farhana Mohd. Razin, Hassan Mohd. Osman, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 F37 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2008

Analisis kualiti perkhidmatan menurut persepsi dan harapan pelanggan di CIMB cawangan UTM

2024-05-22T07:43:38Z

by Siti Masitah Ashar
Author Siti Masitah Ashar, Mohd. Shoki Md. Arif, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 S58 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

Kajian mengenai kualiti perkhidmatan daripada perspektif pelanggan di Hong Kong Bank, Taman Ungku Tun Aminah, Skudai,Johor

2024-05-22T07:43:38Z

by Chong, Hwa Jie
Author Chong, Hwa Jie, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 C465 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2008

Kajian kualiti perkhidmatan dari perspektif pelanggan Bank Simpanan Nasional, Jalan Rugayah, Batu Pahat, Johor

2024-05-22T07:43:38Z

by Ng, Geok Kim
Author Ng, Geok Kim, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 N44 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2008

A study of services quality from the perspective of customers at AM bank Metropolis Tower, Johor Bahru

2024-05-22T07:43:38Z

by Shathish Rengayan
Author Shathish Rengayan, Suresh Ramakrishnan, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 S535 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi) - Universiti Teknologi Malaysia, 2008

Conference on customer-focused culture

2024-05-22T07:43:38Z

by Universiti Teknologi Malaysia. Perpustakaan Sultanah Zanariah
Author Universiti Teknologi Malaysia. Perpustakaan Sultanah Zanariah
Format: Computer file
Call Number CP 12524
Publisher Perpustakaan Sultanah Zanariah,
Publication Date 2008

Kajian kualiti perkhidmatan dari perspektif pelanggan Bank Simpanan Nasional, Jalan Rugayah, Batu Pahat, Johor

2024-05-22T07:43:38Z

by Ng, Geok Kim
Author Ng, Geok Kim, Melati Ahmad Anuar, Fakulti Pengurusan
Format: Computer file
Call Number CP 020749 ra
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2008

Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai

2024-05-22T07:43:38Z

by Hiew, Sok Fen
Author Hiew, Sok Fen, Mohd. Shoki Md. Arif, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 H546 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

Tahap kepuasan pengguna terhadap kualiti perkhidmatan di Perpustakaan Sultanah Zanariah (PSZ)

2024-05-22T07:43:38Z

by Mohd. Shahadan Mohd. Sidek
Author Mohd. Shahadan Mohd. Sidek, Salmiah Mohamad Amin, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 M67 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Teknologi)) - Universiti Teknologi Malaysia, 2008

Mengkaji tahap kepuasan pelanggan terhadap perkhidmatan yang diberikan oleh Bank Pertanian, Daerah Jeli, Kelantan

2024-05-22T07:43:38Z

by Mohd. Insani Anera
Author Mohd. Insani Anera, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 M66 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

Tahap kepuasan pelanggan terhadap perkhidmatan Kompleks Sukan di Universiti Teknologi Malaysia

2024-05-22T07:43:38Z

by Ridzuan Che Md. Nor
Author Ridzuan Che Md. Nor, Md. Mohar Muhammad, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.335 R53 2008 raf
Publication Date 2008
Project Paper (Sarjana Muda (Pengurusan - Pemasaran)) - Universiti Teknologi Malaysia, 2008

Revaluing construction

2024-05-22T07:43:38Z

by Barrett, Peter
Author Barrett, Peter
Format: Books
Call Number TH438.2 B37 2007
Publisher Blackwell,
Publication Date 2007
ISBN 9781405159197

Persepsi dan penerimaan pelanggan terhadap kualiti alat ganti tulen automotif : satu kajian di Smart Auto Larkin, Johor Bahru

2024-05-22T07:43:38Z

by Mohd. Rafyzul Aziz
Author Mohd. Rafyzul Aziz
Format: Books
Call Number HF5415.157 M72 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2007

'SERVQUAL' dalam penilaian kualiti perkhidmatan di hospital

2024-05-22T07:43:38Z

by Effaziela Mohamad Tahar, 1984-
Author Effaziela Mohamad Tahar, 1984-
Format: Books
Call Number RA971 E34 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah) - Universiti Teknologi Malaysia, 2007

Kualiti sistem perkhidmatan strategik dalam sektor pendidikan : satu kajian ke atas PPD (Pejabat Pelajaran Daerah)

2024-05-22T07:43:38Z

by Suhaili Khidzir
Author Suhaili Khidzir
Format: Books
Call Number HF5415.5 S93 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2007

Determining online service quality in airline industry : a case study of AirAsia Berhad at Sultan Ismail International Airpot, Johor Darul Takzim

2024-05-22T07:43:38Z

by Tan, Ai Shuang
Author Tan, Ai Shuang
Format: Books
Call Number HE9787.5.M3 T36 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2007

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia

2024-05-22T07:43:38Z

by Wiwied Virgiyanti
Author Wiwied Virgiyanti
Format: Books
Call Number HF5415.5 W58 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Fakulti Sains Komputer dan Sistem Maklumat, Universiti Teknologi Malaysia, 2007

Kajian terhadap mekanisme pengukuran kualiti industri perkhidmatan di Malaysia

2024-05-22T07:43:38Z

by Razana Alwee
Author Razana Alwee, Azlan Mohd. Zain, Rohani Mohamed Hanifa, Simposium Kebangsaan Sains Matematik (ke-15 : 2007 : Shah Alam, Selangor)
Format: Books
Call Number HF5415.5.A3 R39 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2007

Investigating customer relationship management and service quality in higher education in Malaysia School of Graduate Studies, Universiti Teknologi Malaysia

2024-05-22T07:43:38Z

by Wiwied Virgiyanti
Author Wiwied Virgiyanti
Format: Computer file
Call Number CP 013417
Publisher Universiti Teknologi Malaysia,
Publication Date 2007
Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

2024-05-22T07:43:38Z

by Lim, Meei Horng
Author Lim, Meei Horng, Hoo, Yuen Cheng, Malia Mohamed
Format: Visual Materials
Call Number MFL 013281
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Kajian kualiti perkhidmatan staf di kaunter pejabat Fakulti Pengurusan dan Pembangunan Sumber Manusia(FPPSM) : satu kajian perbezaan persepsi dan harapan pelanggan dari segi jantina, kursus, tahun pengajian dan pendapatan seisi keluarga

2024-05-22T07:43:38Z

by Lim, Feng Lan
Author Lim, Feng Lan, Nur Hazira Ayim
Format: Books
Call Number HF5415.5 L555 2007
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Application of quality function deployment in moulded fibre packaging design

2024-05-22T07:43:38Z

by Shahly Azly Zalil
Author Shahly Azly Zalil, Mat Rebi Abd. Rani, supervisor, Fakulti Kejuruteraan Mekanikal
Format: Books
Call Number TS156 S535 2006 raf
Publication Date 2006
Thesis (Sarjana Kejuruteraan (Mekanikal - Teknologi Pembuatan Termaju)) - Universiti Teknologi Malaysia, 2006

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

2024-05-22T07:43:38Z

by Lim, Meei Horng
Author Lim, Meei Horng, Hoo, Yuen Cheng, Malia Mohamed
Format: Books
Call Number HF5415.5 L554 2006
Publisher Universiti Teknologi Malaysia,
Publication Date 2006
Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Service quality : research perspectives

2024-05-22T07:43:38Z

by Schneider, Benjamin, 1938-
Author Schneider, Benjamin, 1938-, White, Susan S.
Format: Books
Call Number HF5415.5 S334 2004
Publisher Sage Publications,
Publication Date 2004
ISBN 9780761921462

Measuring customer service effectiveness

2024-05-22T07:43:38Z

by Cook, Sarah, 1955-
Author Cook, Sarah, 1955-
Format: Books
Call Number HF5415.5 C664 2004
Publisher Gower,
Publication Date 2004
ISBN 9780566085383

Clued in : how to keep customers coming back again and again

2024-05-22T07:43:38Z

by Carbone, Lewis P.
Author Carbone, Lewis P.
Format: Books
Call Number HF5415.5 C367 2004
Publisher FT Prentice Hall,
Publication Date 2004
ISBN 0131015508035

Demystifying six sigma : a company-wide approach to continuous improvement

2024-05-22T07:43:38Z

by Larson, Alan
Author Larson, Alan
Format: Books
Call Number HD62.15 L374 2003
Publication Date 2003
ISBN 9780814471845

Power quality enhancement using custom power devices

2024-05-22T07:43:38Z

by Ghosh, Arindam
Author Ghosh, Arindam, Ledwich, Gerard
Format: Books
Call Number TK1010 G46 2002
Publisher Kluwer Academic Publishers,
Publication Date 2002
ISBN 9781402071805

Integrating service level agreements : optimizing your OSS for SLA delivery

2024-05-22T07:43:38Z

by Lee, John J.
Author Lee, John J., Ben-Natan, Ron
Format: Books
Call Number TK5102.84 L43 2002
Publisher Wiley Pubs,
Publication Date 2002
ISBN 9780471210122

Six sigma : SPC and TQM in manufacturing and services

2024-05-22T07:43:38Z

by Tennant, Geoff
Author Tennant, Geoff
Format: Books
Call Number TS156 T44 2001
Publisher Gower,
Publication Date 2001
ISBN 9780566083747

Customer centered Six Sigma : linking customers, process improvement, and financial results

2024-05-22T07:43:38Z

by Naumann, Earl, 1946-
Author Naumann, Earl, 1946-, Hoisington, Steven H., 1953-
Format: Books
Call Number HF5415.5 N37 2001
Publisher ASQ Quality Press,
Publication Date 2001
ISBN 9780873894906

Quality customer service : how to win with the customer

2024-05-22T07:43:38Z

by Martin, William B.
Author Martin, William B.
Format: Books
Call Number HF5415.5 M38 2001
Edition 4th ed.
Publisher Crisp Learning,
Publication Date 2001
ISBN 9781560525998

Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd

2024-05-22T07:43:38Z

by Hamizi Abdul Rahman
Author Hamizi Abdul Rahman
Format: Visual Materials
Call Number MFL 12074
Publisher Universiti Teknologi Malaysia,
Publication Date 2001
Project Paper (Sarjana Muda Sains Komputer) - Universiti Teknologi Malaysia, 2001

Speech recognition using neural network

2024-05-22T07:43:38Z

by G. Paul Devaraj G. Paul Prakasam
Author G. Paul Devaraj G. Paul Prakasam
Format: Visual Materials
Call Number MFL 12087
Publisher Universiti Teknologi Malaysia,
Publication Date 2000
Project Paper (Sarjana Muda Kejuteraan Komputer) - Universiti Teknologi Malaysia /ATMA, 2000

Processing, microstructure and mechanical properties of cast aluminium-based metal matrix composites

2024-05-22T07:43:38Z

by Chew, Kok Cheong
Author Chew, Kok Cheong
Format: Visual Materials
Call Number MFL 12150
Publisher Universiti Teknologi Malaysia,
Publication Date 2000
Thesis (Master in Engineering (Mechanical)) - Universiti Teknologi Malaysia, 2000

Kajian terhadap keberkesanan TCS di Unit Pengurusan Kredit Telekom Malaysia Bhd. dalam menjayakan wawasan Telekom 2005

2024-05-22T07:43:38Z

by Ramlah Yusoff
Author Ramlah Yusoff
Format: Books
Call Number HF5415.5 R36 2000
Publisher Universiti Teknologi Malaysia,
Publication Date 2000
Kertas Projek (Sarjana Muda Pengurusan Teknologi) - Universiti Teknologi Malaysia/ATMA, 2000

Quality services

2024-05-22T07:43:38Z

Format: Books
Call Number HF5415.5 Q84 1998
Publisher Perpustakaan Sultanah Zanariah, UTM,
Publication Date 1998

Kursus perkhidmatan pelanggan berkualiti, 9-11 Jun 1997

2024-05-22T07:43:38Z

by Kursus Perkhidmatan Pelanggan Berkualiti (1997 : Universiti Teknologi Malaysia, Skudai)
Author Kursus Perkhidmatan Pelanggan Berkualiti (1997 : Universiti Teknologi Malaysia, Skudai), Universiti Teknologi Malaysia. Unit Pembangunan Sumber Manusia
Format: Books
Call Number HF5415.5 K87 1997 af
Publisher Universiti Teknologi Malaysia,
Publication Date 1997

Design and management of service processes : keeping customers for life

2024-05-22T07:43:38Z

by Ramaswamy, Rohit
Author Ramaswamy, Rohit
Format: Books
Call Number HF5415.5 R35 1996
Publisher Addison-Wesley,
Publication Date 1996
ISBN 9780201633832

Customer-inspired quality : looking backward through the telescope

2024-05-22T07:43:38Z

by Shaw, James G.
Author Shaw, James G.
Format: Books
Call Number HF5415.5 S52 1996
Publisher Jossey-Bass,
Publication Date 1996
ISBN 9780787903466

Productivity and service quality : an essential reading for service providers

2024-05-22T07:43:38Z

by Flora, Han
Author Flora, Han, Debbie, Leong
Format: Books
Call Number HD9980.5 F56 1996
Publisher Prentice Hall,
Publication Date 1996
ISBN 9789813076600

Total quality service : principles, practices and implementation

2024-05-22T07:43:38Z

by Stamatis, D. H. (Dean H.)
Author Stamatis, D. H. (Dean H.)
Format: Books
Call Number HF5415.5 S72 1996
Publisher St. Lucie Press,
Publication Date 1996
ISBN 9781884015830

Planning for limousine service : case study : Sultan Abdul Aziz Shah International Airport, Malaysia; Strategies to improve berth turnaround time of mainline container ships calling at Port Klang : case study : Klang Container Terminal (KCT); Passenger flow impedance in airport terminal following international flight arrival : a case study of Sultan Abdul Aziz Shah Airport, Subang; Factors influencing air travel in Peninsular Malaysia; The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level; Factors affecting passengers choice of airline : a case study of Malaysia airlines

2024-05-22T07:43:38Z

by Kosnin Suradi
Author Kosnin Suradi, K Surendran Kutty Krishnan, Mohan Suppiah, Mohd. Roslan Ismail, Shafie Salleh
Format: Visual Materials
Call Number MFL 8652 ra
Publisher UTM,
Publication Date 1996
Thesis (MSc in Transport Planning) - Universiti Teknologi Malaysia, 1996

The myths of Japanese quality

2024-05-22T07:43:38Z

by Eberts, Ray E., 1954-
Author Eberts, Ray E., 1954-, Eberts, Cindelyn G.
Format: Books
Call Number HD62.15 E33 1995
Publisher Prentice-Hall,
Publication Date 1995
ISBN 9780131808034

ON GREAT SERVICE : A ramework for action

2024-05-22T07:43:38Z

by Berry, Leonard L., 1942-, author
Author Berry, Leonard L., 1942-, author
Format: Books
Call Number HF5415.5 B475 1995
Publication Date 1995
ISBN 9780029185551

Quality of service : making it really work

2024-05-22T07:43:38Z

by Edvardsson, Bo
Author Edvardsson, Bo, Thomasson, Bertil, Ovretveit, John
Format: Books
Call Number HF5415.5 E39 1994
Publisher McGraw-Hill,
Publication Date 1994
ISBN 9780077079499

Quality : from customer needs to customer satisfaction

2024-05-22T07:43:38Z

by Bergman, Bo
Author Bergman, Bo, Klefsjo, Bengt
Format: Books
Call Number HF5415.5.B47 1994
Publisher McGraw-Hill Book Co,
Publication Date 1994
ISBN 9780077090166

At the service quality frontier : a handbook for managers, consultants, and other pioneers

2024-05-22T07:43:38Z

by LoSardo, Mary M.
Author LoSardo, Mary M., Rossi, Norma M.
Format: Books
Call Number HD9980.5 L67 1993
Publisher ASQC Quality Press,
Publication Date 1993
ISBN 9780873892094

Creating a customer-centered culture : leadership in quality, innovation, and speed

2024-05-22T07:43:38Z

by Lawton, Robin L.
Author Lawton, Robin L.
Format: Books
Call Number HF5415.5 L38 1993
Publisher ASQC Quality Press,
Publication Date 1993
ISBN 9780873891516

Sourcing the facilities services

2024-05-22T07:43:38Z

by Alexander, Keith, 1949-
Author Alexander, Keith, 1949-, University of Strathclyde. Centre for Facilities Management
Format: Books
Call Number HF5415.5.A44 1993 f
Publisher University of Strathcylde,
Publication Date 1993

Total customer satisfaction : lessons from 50 companies with top quality customer service

2024-05-22T07:43:38Z

by Horovitz, Jacques
Author Horovitz, Jacques, Panak, Michele Jurgens
Format: Books
Call Number HF5415.5.H67 1992
Publisher Pitman,
Publication Date 1992
ISBN 9780273034476

Implementing quality with a customer focus

2024-05-22T07:43:38Z

by Griffiths, David 1935-
Author Griffiths, David 1935-
Format: Books
Call Number HD9581.A2 G75 1990
Publisher ASQC Quality Press,
Publication Date 1990
ISBN 9780527916480

Quality service

2024-05-22T07:43:38Z

by Denton, D. Keith
Author Denton, D. Keith
Format: Books
Call Number HD9981.5.D36 1989
Publisher Gulf Pub.,
Publication Date 1989
ISBN 9780872015517

Quality source : a commitment to customer satisfaction

2024-05-22T07:43:38Z

Format: Visual Materials
Call Number KVD 2383

Designing quality-service profiles to meet customer needs

2024-05-22T07:43:38Z

by Anie Attan
Author Anie Attan, Louis, Adeline Frances, Seminar Penyelidikan dan Perundingan (1993 : Pasir Gudang, Johor)
Format: Books
Call Number MAK 11028 a

BEST PRACTICES : BUILDING YOUR BUSINESS WITH CUSTOMER-FOCUSED SOLUTIONS

2024-05-22T07:43:38Z

by Hiebeler, Robert, author
Author Hiebeler, Robert, author, Kelly, Thomas B., author, Ketteman, Charles, author, Arthur Andersen & Co.
Format: Books
Call Number HF5415.5 H53 1998
ISBN 9780684834535
http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html

Faktor kejayaan kritikal pengurusan penyenggaraan hospital menurut persepsi pengurus

2024-05-22T07:43:38Z

by Wardi, 1949-, author
Author Wardi, 1949-, author, Miswan @ Abdul Hakim Mohammed, supervisor, Fakulti Geoinformasi dan Harta Tanah
Format: Books
Call Number CP 064364 ra
Thesis (Ph.D (Pengurusan Fasiliti)) - Universiti Teknologi Malaysia, 2016